Practice Management Consultant & Gaidge Customer Success Representative

Our Company: At PracticeTek, we believe healthcare should be easy for providers, accessible for patients, and simple for everyone involved.PracticeTek was established by healthcare professionals and entrepreneurs who share a common goal: deliver seamless, high-quality, on-demand healthcare, free of the confusing limitations of traditional technological platforms.PracticeTek is a collection of innovative software companies working together to make healthcare easier and more accessible for everyone. We deliver robust software solutions that support practitioners and foster exceptional patient experiences, contributing to the growth of healthcare clinics specializing in chiropractic, dental, orthodontics, optometry, and multi-discipline therapy.We believe healthcare should be easy. We’ve built PracticeTek to make sure that it is. PracticeTek was established by investors and entrepreneurs who came together with a vision for the future of healthcare: high-quality care delivered seamlessly and on-demand, without the burden and confusion of traditional systems. We are a collection of best-in-class software solutions that serve the retail healthcare market, including dental, orthodontic, chiropractic, optometry, nutritionists, and integrated medicine practices. PracticeTek invests in middle-market, retail-healthcare SaaS companies. PracticeTek is an investment firm with a mission: we partner with founders who are changing healthcare for the better for all. The Gaidge 360 Consulting Department:Gaidge 360 Consulting seeks a highly motivated and knowledgeable Orthodontic Practice Management Consultant to join our team. The ideal candidate will have a deep understanding of orthodontic practice operations and the ability to improve efficiency, productivity, and profitability by implementing innovative systems, processes, and workflows. This role involves a blend of onsite and remote consulting, business coaching, project support, and sales of products and services to enhance orthodontic practices.The Career Opportunity: Conduct onsite visits to orthodontic practices to assess current operations and identify areas for improvement.Analyze practice performance data and financial metrics to develop tailored solutions.Process Improvement:Develop and implement new systems, processes, and workflows to optimize practice operations.Train orthodontic team members and doctors on the new processes and ensure their understanding.Remote Consulting:Provide remote support and guidance to practices, offering expertise in practice management, efficiency, and best practices.Project Support and Follow-Up:Collaborate with practices to execute improvement projects, ensuring successful implementation.Conduct follow-up assessments to track progress and adjust as needed.Business Coaching:Mentor and coach orthodontic practice staff on time management, organizational skills, and overall practice management best practices.Help practices set and achieve strategic goals.Software Proficiency:Acquire expertise in various practice management software systems.Assist practices in selecting and integrating software solutions that align with their needs.Sales and Product Promotion:Identify opportunities to sell Gaidge 360 Consulting products and services that enhance practice performance. Effectively communicate the value of these products and services to clients.Customer Success & Support Team Member: Develop a comprehensive understanding of Gaidge and its application in day-to-day operations. Develop expertise with all integrated practice management software – 2 main software systems will initially be assigned as a focus for your expertise.Manage the entire process of bringing new clients assigned to you onboard with Gaidge. Introduction to practice: getting cloud authorizations signed and in place, getting the account queued for implementation, and connecting to the server.Data Analysis of practice’s foundation and Data Diagnosis/review, config, mapping Training – End-of-month doctor and team training and full navigational tourOngoing Business Reviews for your Assigned practices (new and existing) Collaboration with select DSO and Strategic Partners to onboard new locations, team training, support the organization’s growth, and engagement with Gaidge. Weekly attention to the support queue, managing incoming support requests and taking care of our customers quickly with a ‘go the second mile’ approach. Collaborate with team in software development and planning meetings. As a part of the support team, you are available for end-of-month assistance on the last working day of the month.Travel:Remote, with travel (50% travel to client practices and attending team development or conferences)Areas of Accountability:The Practice Management Consultant and Gaidge Customer Success Representative have responsibility for the following outcomes:Client Consultation: The Practice Management Consultant should be accountable for conducting comprehensive consultations with healthcare practices to assess their current operations, identify areas for improvement, and develop tailored solutions to enhance practice efficiency and profitability.Strategic Planning: This role should involve accountability for developing strategic plans and recommendations based on industry best practices, market analysis, and client-specific needs, ensuring that practices have a clear roadmap for achieving their goals.Implementation and Training: The Practice Management Consultant should assist clients in implementing recommended changes, provide training and guidance to practice staff, and monitor progress to ensure the successful execution of strategies.Performance Analysis: Accountability for continuously monitoring and analyzing key performance indicators (KPIs) for client practices, identifying trends and areas for further improvement, and adjusting strategies to achieve desired outcomes.Client Relationship Management: Building and maintaining strong relationships with clients, acting as a trusted advisor, and ensuring open communication to address concerns, provide updates, and secure long-term partnerships.Gaidge Customer Success Representative:Customer Onboarding: The Customer Success Representative should be accountable for guiding new Gaidge customers through the onboarding process, including software setup, training, and ensuring a smooth transition to using Gaidge's solutions.Product Knowledge: Demonstrating a deep understanding of Gaidge's products and services and taking responsibility for educating customers on how to maximize the value of the software, answer inquiries, and troubleshoot issues.Customer Support: Provided timely and effective customer support, addressed customer inquiries, resolved technical issues, and served as a point of contact for customers to ensure their satisfaction with Gaidge's products and services.Feedback Collection: Accountability for gathering customer feedback and insights, documenting feature requests or concerns, and communicating this information to the product development team to help shape the future of Gaidgeofferings.Retention and Growth: Taking ownership of customer retention and growth, identifying opportunities to upsell or cross-sell additional Gaidge products or services, and proactively working to ensure long-term customer relationships.Competencies for Success:Orthodontic Industry and Sales Experience are a must. Previous consulting experience in a healthcare or dental setting is a plus.Strong communication and interpersonal skills.Excellent project management and organizational abilities.Ability to adapt to various practice management software.Sales and customer service experience.Willingness to continuously learn and stay updated on industry trends.At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary but we reasonably expect to pay between $34,250 - $120,000 for this position.PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.