{"schemaVersion":"jobsearcher.job.v1","id":"a6cd8f043cd80e09d243bfb2","url":"https://jobsearcher.com/jobs/a6cd8f043cd80e09d243bfb2","canonicalUrl":"https://jobsearcher.com/jobs/a6cd8f043cd80e09d243bfb2","title":"Help Desk Technician","description":"We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.\nResponsibilities\nProvide first level contact and convey resolutions to customer issues\nProperly escalate unresolved queries to the next level of support\nTrack, route and redirect problems to correct resources\nUpdate customer data and produce activity reports\nWalk customers through problem solving process\nFollow up with customers, provide feedback and see problems through to resolution\nUtilise excellent customer service skills and exceed customers’ expectations\nEnsure proper recording, documentation and closure\nRecommended procedure modifications or improvements\nPreserve and grow your knowledge of help desk procedures, products and services\nSkills\nProven working experience in providing help desk support\nProficiency in English\nWorking knowledge of help desk software, databases and remote control\nStrong client-facing and communication skills\nAdvanced troubleshooting and multi-tasking skills\nCustomer service orientation\nAS degree in Information Technology, Computer Science or equivalent (preferred but will accept experience in lieu of degree)\nDue to the sensitive nature of what we have access too and deal with on a regular basis, all new hires are finger-printed, criminal background checked. Must have a clean and valid NCDL.\nJob Type: Full-time\nPay: $18.00 - $24.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nSchedule:\n8 hour shift\nExperience:\nHelp desk: 2 years (Preferred)\nWindows: 2 years (Preferred)\nWork Location: In person","company":"Computer Central","rawCompany":"computer central","city":"Wilson","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:16:25.918Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Technician","description":"We are looking for a customer service oriented Help desk analyst to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.\nResponsibilities\nProvide first level contact and convey resolutions to customer issues\nProperly escalate unresolved queries to the next level of support\nTrack, route and redirect problems to correct resources\nUpdate customer data and produce activity reports\nWalk customers through problem solving process\nFollow up with customers, provide feedback and see problems through to resolution\nUtilise excellent customer service skills and exceed customers’ expectations\nEnsure proper recording, documentation and closure\nRecommended procedure modifications or improvements\nPreserve and grow your knowledge of help desk procedures, products and services\nSkills\nProven working experience in providing help desk support\nProficiency in English\nWorking knowledge of help desk software, databases and remote control\nStrong client-facing and communication skills\nAdvanced troubleshooting and multi-tasking skills\nCustomer service orientation\nAS degree in Information Technology, Computer Science or equivalent (preferred but will accept experience in lieu of degree)\nDue to the sensitive nature of what we have access too and deal with on a regular basis, all new hires are finger-printed, criminal background checked. Must have a clean and valid NCDL.\nJob Type: Full-time\nPay: $18.00 - $24.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nSchedule:\n8 hour shift\nExperience:\nHelp desk: 2 years (Preferred)\nWindows: 2 years (Preferred)\nWork Location: In person","datePosted":"2026-04-12T21:16:25.918Z","dateModified":"2026-04-12T21:16:25.918Z","hiringOrganization":{"@type":"Organization","name":"Computer Central","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Wilson","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a6cd8f043cd80e09d243bfb2"},"url":"https://jobsearcher.com/jobs/a6cd8f043cd80e09d243bfb2"}}