Repossession Specialist

About UsKitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.About The RoleKitsap Credit Union is seeking a results-driven Repossession Specialist to oversee the recovery and liquidation of collateral from individuals and small businesses in default on their loan or credit obligations. This role involves proactively engaging with members, negotiating repayment plans, coordinating repossession efforts, and fostering strong vendor partnerships to ensure seamless recovery operations. The ideal candidate thrives in high-pressure situations, maintains professionalism in challenging interactions, and is committed to minimizing financial risk while preserving member relationships.Quick FactsReports to: Accounts Control SupervisorEmployment Type: Full-time, hourly, non-exempt, hybridSalary Range: $32.06 - $38.63/hour depending on experienceBonus Target: 5% potential incentive of base payWorking Hours: Monday - Friday 8am - 5pm or 9am - 6pm, Saturday 9am - 1pm (1 Saturday every 4 weeks)Grade: 8BCIndustry: BankingPrincipal AccountabilitiesCollateral Recovery and Remarketing: Locate and recover consumer and small business loan collateral, ensuring timely remarketing and liquidation.Repossession Coordination: Manage nationwide repossession activities and optimize resource allocation across multiple regions.Reporting and Analysis: Develop and present monthly repossession reports with actionable insights, driving strategic improvements.Member Engagement: Build positive relationships with members to facilitate repayment negotiations and the redemption of repossessed assets.Negotiations: Negotiate payment plans, settlements, loan modifications, and payoffs directly with members and vendors.Skip Tracing: Utilize skip tracing methods to locate hard-to-find assets and members, facilitating repayment or asset surrender.Software Utilization: Assign repossession cases effectively using RDN and Auto IMS software.Vendor and Compliance Coordination: Liaise with vendors and insurance providers to maintain regulatory compliance and operation precision.Manage 100+ active repossession accounts while maintaining professionalism and composure in high-stress interactions.Qualifications And Education RequirementsHigh School Diploma or GED required.Minimum 2 years of experience in special credit (high-risk loans/problem credits) and progressive collections, including deficiency balance collections and loan modifications.Comprehensive knowledge of local, state, and federal laws regarding fair debt collection and repossession practices.Strong negotiation skills with persuasive, professional communication—both verbal and written.Proficiency in Microsoft Office applications.Ability to prioritize, analyze accounts, and find solutions to complex situations.Capacity to exercise sound judgment while maintaining confidentiality.Supervisory StatusThis position does not supervise others.Working ConditionsRequiredThis position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:Must be able to remain in a stationary position for a minimum of 75% of the timeConstantly operates a computer and other office productivity machinesOccasionally ascends/descends stairsConstantly positions self in work environmentThe person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questionsMust be able to detect objects at a distanceOn occasion will move up to 20 pounds of office objectsWorks in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditionsPlease note: Kitsap Credit Union does not offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States without current or future sponsorship.Our ValuesIntegrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.What We OfferNot only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:Careers | Kitsap Credit Union (kitsapcu.org)Free onsite parkingAnnual time off and sick time accrued11 Paid holidays1 Personal floating dayMedical, Dental, Vision, Short- and Long-term Disability, Life and AD&D InsuranceEmployee Assistance ProgramChoose from a PPO medical plan or a High Deductible with a Health Savings Account3% KCU funded Safe Harbor Contribution to your 401KKCU will match up to 2% of your 401K contributionsAll 401K contributions are 100% vestedPotential annual incentive in all roles within Kitsap Credit UnionTuition reimbursement8 hours of paid volunteer time offDiscounts on KCU's products and servicesEnjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employeeWe believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** #IND