{"schemaVersion":"jobsearcher.job.v1","id":"a67073f9b7910cb51f7968e7","url":"https://jobsearcher.com/jobs/a67073f9b7910cb51f7968e7","canonicalUrl":"https://jobsearcher.com/jobs/a67073f9b7910cb51f7968e7","title":"Global Level-2 Technical Support Manager (Remote, Equity)","description":"Arch Systems is seeking a Manager, Level 2 Technical Support in Malaysia to lead a high-performing team. The role involves mentoring engineers, managing critical escalations, and ensuring excellent customer support. Fluency in English and Mandarin is required, with knowledge of Cantonese as a plus. The role also includes developing processes for documentation and support, ensuring timely resolution of escalations. This position offers a competitive salary range, benefits, and opportunities for career growth within a remote-first work environment. #J-18808-Ljbffr","company":"Arch Systems","rawCompany":"arch systems","isRemote":true,"isActive":false,"createdAt":"2026-06-12T03:03:32.683Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Global Level-2 Technical Support Manager (Remote, Equity)","description":"Arch Systems is seeking a Manager, Level 2 Technical Support in Malaysia to lead a high-performing team. The role involves mentoring engineers, managing critical escalations, and ensuring excellent customer support. Fluency in English and Mandarin is required, with knowledge of Cantonese as a plus. The role also includes developing processes for documentation and support, ensuring timely resolution of escalations. This position offers a competitive salary range, benefits, and opportunities for career growth within a remote-first work environment. #J-18808-Ljbffr","datePosted":"2026-06-12T03:03:32.683Z","dateModified":"2026-06-12T03:03:32.683Z","hiringOrganization":{"@type":"Organization","name":"Arch Systems","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a67073f9b7910cb51f7968e7"},"url":"https://jobsearcher.com/jobs/a67073f9b7910cb51f7968e7"}}