{"schemaVersion":"jobsearcher.job.v1","id":"a649eef128bfafff9f0558bc","url":"https://jobsearcher.com/jobs/a649eef128bfafff9f0558bc","canonicalUrl":"https://jobsearcher.com/jobs/a649eef128bfafff9f0558bc","title":"Program Manager/IT Operations","description":"Minimum Qualifications Experience: 12+ years of IT program/project management experience, with at least 5 years managing federal IT operations contracts Education: Bachelor's degree in IT, Business Administration, or related field (Master's preferred) Certifications (Preferred): Project Management Professional (PMP) ITIL v4 Foundation (minimum) ITIL v4 Managing Professional or Strategic Leader Certified ScrumMaster (CSM) or SAFe Agilist Experience Required: Demonstrated experience managing multi-tower federal IT operations (service desk, infrastructure, network, engineering) Experience with ServiceNow-based ITSM governance and reporting Experience with federal change control boards (ERB/CCB/ICCB or equivalent) Experience managing contracts with SLA-driven performance metrics and CPARS Experience with federal transition-in/out processes Experience managing staffing across multiple geographic locations Clearance: Must be US Citizen; Active Clearance a must","company":"Softek International","rawCompany":"softek international","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-06-26T13:22:59.344Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager/IT Operations","description":"Minimum Qualifications Experience: 12+ years of IT program/project management experience, with at least 5 years managing federal IT operations contracts Education: Bachelor's degree in IT, Business Administration, or related field (Master's preferred) Certifications (Preferred): Project Management Professional (PMP) ITIL v4 Foundation (minimum) ITIL v4 Managing Professional or Strategic Leader Certified ScrumMaster (CSM) or SAFe Agilist Experience Required: Demonstrated experience managing multi-tower federal IT operations (service desk, infrastructure, network, engineering) Experience with ServiceNow-based ITSM governance and reporting Experience with federal change control boards (ERB/CCB/ICCB or equivalent) Experience managing contracts with SLA-driven performance metrics and CPARS Experience with federal transition-in/out processes Experience managing staffing across multiple geographic locations Clearance: Must be US Citizen; Active Clearance a must","datePosted":"2026-06-26T13:22:59.344Z","dateModified":"2026-06-26T13:22:59.344Z","hiringOrganization":{"@type":"Organization","name":"Softek International","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a649eef128bfafff9f0558bc"},"url":"https://jobsearcher.com/jobs/a649eef128bfafff9f0558bc"}}