Inside Sales Specialist-Customer Service Representative

Job Description Inside Sales ProfessionalFull-Time | Hourly + Performance BonusCompanyMy Handyman of Ann Arbor, Saline & ChelseaPositionInside Sales ProfessionalReports ToOperations Manager & Business OwnerCompensationHourly Rate + Performance BonusLocationOffice-Based | Serving Washtenaw and Southern Livingston CountiesSystems UsedHandoff AI | Service Titan I OutlookAbout UsMy Handyman is a trusted home repair and improvement service proudly serving the Ann Arbor, Saline, and Chelsea communities. We take pride in delivering professional, reliable workmanship and outstanding customer experiences. Our growing team is looking for a motivated Inside Sales Professional to be the voice and engine of our day-to-day operations.Position OverviewThe Inside Sales Professional serves as the central hub of our customer-facing and operational activity. This fast-paced, multifaceted role is ideal for someone who thrives in a dynamic environment, loves connecting with clients, and takes pride in closing sales and driving business growth. You will manage inbound calls, prepare and sell estimates, support technician scheduling and routing, and ensure every client interaction reflects the My Handyman standard of excellence.Key ResponsibilitiesClient Communications & Sales• Answer inbound phone calls professionally, providing prompt and helpful responses to client inquiries• Build rapport with clients to understand their home repair and improvement needs• Present and sell estimates with confidence, overcoming objections and closing jobs• Follow up on outstanding estimates to maximize conversion rates• Promote My Handyman services, highlighting our value and reputation in the community• Handle client questions and concerns with professionalism and a solutions-oriented approachEstimating & Job Management• Prepare accurate project estimates, balancing speed with thoroughness in a multi-task environment• Compile detailed larger-project estimates using Handoff AI and transfer completed estimates into Service Titan• Maintain accurate and up-to-date records of estimates, bookings, and client information in Service TitanTechnician Scheduling & Routing• Assign jobs to field Technicians based on skill set, availability, and location• Efficiently route Technicians to minimize drive time and maximize daily productivity• Communicate scheduling updates and job details to Technicians clearly and promptly• Monitor job progress and proactively address scheduling changes or conflictsQualificationsRequired• Proven experience in inside sales, customer service, or a related role• Exceptional multitasking ability — comfortable juggling phones, scheduling, and estimates simultaneously• Strong verbal communication and active listening skills• Confident, consultative sales approach with a track record of meeting or exceeding goals• Proficiency with CRM or field service management software (experience with Service Titan a plus)• High attention to detail and strong organizational skillsPreferred• Familiarity with the home services or trades industry• Experience using Handoff AI or similar estimating platforms• Knowledge of the Ann Arbor, Saline, and Chelsea service areasWhat We Offer• Competitive hourly wage commensurate with experience• Performance-based bonus program tied to sales results and operational metrics• Collaborative, supportive team environment with direct access to leadership• Opportunity to grow with a well-established and respected local business• The satisfaction of helping homeowners in your community get things done right? Generous Paid Time Off (PTO)? Health Reimbursement Arrangement (HRA)? Company-provided uniforms? Paid Holidays? 401(k) retirement savings plan? No nights or weekends — enjoy a consistent Monday–Friday scheduleHow to ApplyIf you are a self-starter who loves sales, thrives in a busy environment, and wants to be a key part of a winning team, we want to hear from you. Please submit your resume along with a brief cover letter describing your relevant experience and why you are a great fit for My Handyman.My Handyman of Ann Arbor, Saline & Chelsea | Equal Opportunity EmployerCompany DescriptionMy Handyman of Ann Arbor, Saline & Chelsea is a growing home services company built on a simple idea: do high-quality work, treat customers right, and create real opportunities for our team.All potential applicants are encouraged to scroll through and read the complete job description before applying.We specialize in residential and commercial repairs, maintenance, and remodeling projects—everything from small fixes to larger renovations. Our customers trust us because we show up, communicate clearly, and deliver professional results.But what truly sets us apart is how we treat our people.We're building a team of professionals who take pride in their work and want more than just a job. Whether you're in the field, meeting with clients, or supporting operations, you'll be part of a company that values:Accountability and ownershipConsistent, high-quality craftsmanshipStrong communication with customers and teammatesA no-drama, team-first environmentWe provide the structure, support, and steady workflow so our team can focus on doing great work and growing their income. As we continue to expand, there are real opportunities for advancement into leadership, estimating, and management roles.If you're someone who wants to work hard, be respected, and grow with a company that's going somewhere, My Handyman of Ann Arbor, Saline & Chelsea is the place to do it.Company DescriptionMy Handyman of Ann Arbor, Saline & Chelsea is a growing home services company built on a simple idea: do high-quality work, treat customers right, and create real opportunities for our team.\r\rWe specialize in residential and commercial repairs, maintenance, and remodeling projects—everything from small fixes to larger renovations. Our customers trust us because we show up, communicate clearly, and deliver professional results.\r\rBut what truly sets us apart is how we treat our people.\r\rWe're building a team of professionals who take pride in their work and want more than just a job. Whether you're in the field, meeting with clients, or supporting operations, you'll be part of a company that values:\r\rAccountability and ownership\rConsistent, high-quality craftsmanship\rStrong communication with customers and teammates\rA no-drama, team-first environment\r\rWe provide the structure, support, and steady workflow so our team can focus on doing great work and growing their income. xhyhwjd As we continue to expand, there are real opportunities for advancement into leadership, estimating, and management roles.\r\rIf you're someone who wants to work hard, be respected, and grow with a company that's going somewhere, My Handyman of Ann Arbor, Saline & Chelsea is the place to do it.