{"schemaVersion":"jobsearcher.job.v1","id":"a61c14982f2a4e861a8691dd","url":"https://jobsearcher.com/jobs/a61c14982f2a4e861a8691dd","canonicalUrl":"https://jobsearcher.com/jobs/a61c14982f2a4e861a8691dd","title":"Technical Support, Associate","description":"Overview\nShift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.\nA Technical Support Representative is expected to work with customers to identify Shift4shop e-commerce related issues. They should achieve resolution by applying a logical thought process to the troubleshooting they are performing based on the training they have been given and by analyzing call, ticket, or chat logs to notice common trends and underlying problems. They should support customer interactions through multi-messaging channels such as email, tickets, phone, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and services customers use, accompanied by good interpersonal and customer service skills.\n\nResponsibilities:\nDeliver exceptional service and support to customers via telephone, email, and chats\nMeet service level and Interaction requirements set in place by management\nGather information and determine the issue by evaluating and analyzing the symptoms and issues\nDiagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments\nFollow standard processes and procedures\nIdentify and escalate priority issues per customer and company specifications\nAccurately process and record call, email, and chat interactions\nFollow up and make scheduled callbacks or emails to customers where necessary\nStay current with system information, changes and updates\nMust be able to sit for long periods of time\nPosition requires use of headset/microphone\nOther tasks as assigned\nQualifications:\nStrong customer service oriented attitude\nAt least one year customer service experience\nAt least one year Technical Support experience\nAbility to troubleshoot and process technical issues\nAbility to multitask and process different kinds of interactions at once\nExcellent oral and written communication skills\nExcellent documentation technique and processes.\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.","company":"Shift4","rawCompany":"shift4","city":"Las Vegas","state":"NV","isRemote":false,"isActive":false,"createdAt":"2026-04-12T17:58:30.024Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support, Associate","description":"Overview\nShift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.\nA Technical Support Representative is expected to work with customers to identify Shift4shop e-commerce related issues. They should achieve resolution by applying a logical thought process to the troubleshooting they are performing based on the training they have been given and by analyzing call, ticket, or chat logs to notice common trends and underlying problems. They should support customer interactions through multi-messaging channels such as email, tickets, phone, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and services customers use, accompanied by good interpersonal and customer service skills.\n\nResponsibilities:\nDeliver exceptional service and support to customers via telephone, email, and chats\nMeet service level and Interaction requirements set in place by management\nGather information and determine the issue by evaluating and analyzing the symptoms and issues\nDiagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments\nFollow standard processes and procedures\nIdentify and escalate priority issues per customer and company specifications\nAccurately process and record call, email, and chat interactions\nFollow up and make scheduled callbacks or emails to customers where necessary\nStay current with system information, changes and updates\nMust be able to sit for long periods of time\nPosition requires use of headset/microphone\nOther tasks as assigned\nQualifications:\nStrong customer service oriented attitude\nAt least one year customer service experience\nAt least one year Technical Support experience\nAbility to troubleshoot and process technical issues\nAbility to multitask and process different kinds of interactions at once\nExcellent oral and written communication skills\nExcellent documentation technique and processes.\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.","datePosted":"2026-04-12T17:58:30.024Z","dateModified":"2026-04-12T17:58:30.024Z","hiringOrganization":{"@type":"Organization","name":"Shift4","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Las Vegas","addressRegion":"NV","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a61c14982f2a4e861a8691dd"},"url":"https://jobsearcher.com/jobs/a61c14982f2a4e861a8691dd"}}