614- Castleton- Front End Manager (FT)

Job descriptionPosition Title: Front End Manager (FEM)Reports to: Store Manager / Co-Manager / ASMDepartment: Store OperationsFLSA: NON - ExemptPosition Summary:The Front End Manager (FEM) reporting to the Store Manager/CO-ASM is directly responsible for allaspects of the front end including POS Registers/cashiers, Service Desk/associates and layaway, CashOffice Functions, Front end cleanliness, organization and detailed standards. The FEM is responsible forScheduling the front end to the needs of the business without overspending the budgeted payroll hours,line control efficiencies to ensure a fast and friendly check out experience for our customers and allfilling and maintenance areas of the front end. The FEM also has complete responsibility to ensure CashManagement accountability thru out all team members that are scheduled to work the front end. Allreports are reviewed daily in detail and any issues are immediately brought to the attention of the StoreManager and Loss Prevention. The FEM is also accountable for ensuring all company policies andprocedures are followed, understood and executed by all team members, improving the front endefficiencies by hiring High Energy team members with the right skill set and attitude, handling allcustomer issues to ensure our customers have the best shopping experience.Principle Duties and Responsibilities:• Partners with the admin and store manager in hiring "A" team members to work at the frontend• Working with the store manager to Schedule to the needs of the business without overspendingto the budget• Completely responsible for a "Fast and Friendly" check out experience, no more than 3 people ina line• Maintains constant visibility in the front end and monitors all cashiers performance• Reviews all reports daily/weekly and elevates any issues immediately to the Store Manager andLoss Prevention• Performs random cashier audits up to twice per day• Evaluates, counsels and disciplines personnel based on performance in partnership with theStore Manager• Conducts morning "JUICE" meetings reviewing: Sales results, importance of line control and afast and friendly checkout experience, cash management responsibilities and any other issuepertaining to the front end• Ensures flawless execution of all Company Initiatives to include:o "A" Teamso Line Controlo Fast and Friendly Checkouto High Energy team memberso Cash Managemento Any other company initiatives• Ensure outstanding customer service by verifying all team members greet, assist and thankcustomers in a positive approachable manner. Present a positive image towards all teammembers, customers and the community• Communicates policies, procedures, advertising and all pertinent information to the staff.• Audits operational controls to ensure all policies are adhered to• Ensure proper dress code and name tag standards are maintained by all team members• Elevate all repair and maintenance issues of the front end equipment immediately to the storemanager and IT supportPosition Requirements:• Ability to work varied hours/days, including nights, weekends and holidays to meet the needs ofthe business.• Ability to communicate effectively as it relates to speaking with customers and team membersall Forman Mills written policy and procedures, training materials, directives and any othermaterials Forman Mills produces.• Ability to perform basic math functions in order to operate the register, make change andconduct inventory.• May be required to lift up to 40 lbs and on occasions up to 70 lbs from floor level with adequatefitness level to meet the demands of frequent walking, standing, stooping, kneeling, climbing,pushing and repetitive lifting with or without reasonable accommodation.Minimum Requirements:• Must be 18 years or older• Education: High School Diploma or Equivalent• Experience: Minimum of 1-2 years of experience managing a front end team in a high volumefast paced retail environment• High Energy, Hands on Leader• Excellent People Skills