{"schemaVersion":"jobsearcher.job.v1","id":"a5d8472bf2ede1e7c0287c7e","url":"https://jobsearcher.com/jobs/a5d8472bf2ede1e7c0287c7e","canonicalUrl":"https://jobsearcher.com/jobs/a5d8472bf2ede1e7c0287c7e","title":"Global Customer Implementation Manager","description":"Role Title: Global Ocean Freight Customer Implementation Manager\nRCS Grade: I\n\nLocation: NORAM (preferred location USA)\n\nDHL Global Forwarding (DGF) is the world leader in Ocean freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.\nAs the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.\n\nJob Purpose:\nThe Global Customer Implementation Manager is a critical role responsible for the successful onboarding and integration of new and existing customers through the end-to-end customer journey. Ensuring we meet and exceed our customer promise and position ourselves as the provider of choice.\nActing as the primary customer implementation expert for those opportunities managed through the Global RFQ process, ensuring a seamless transition, optimizing operational efficiencies, and delivering exceptional customer satisfaction from pre-bid through to post-implementation stabilization.\nPrincipal accountabilities:\nExecutes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.\nDefine detailed global implementation plans for complex and strategic projects, considering product, services as well as country-specific nuances and regulations.\nManage individual project tasks and deliverables within the overall implementation plan\nValidate and ensure that all customer needs and requirements are fully understood, can be met, and are achievable\nEnsure that the implementation tasks and milestones defined within the project methodology are adhered to and delivered on time\nProactively identifies and resolves complex issues, often involving cross-functional collaboration.\nManages risks for complex projects, develops mitigation plans, and escalates critical risks.\nOrganize and lead implementation Hypercare activities (customer and internal).\nMaintain regular and clear communication with customers and internal stakeholders on project progress, challenges, and next steps.\nConduct local post-implementation reviews to assess effectiveness, identify areas for improvement, and ensure customer satisfaction.\nContribute to the continuous improvement of implementation methodologies, tools, and documentation.\nShare best practices and lessons learned with the broader implementation team.\n\nKnowledge and Skills\nSound knowledge of OFR logistics and international trade.\nProject Management Acumen: Solid understanding of various project management methodologies and ability to adapt to project needs.\nExcellent organizational skills to manage multiple priorities and complex interdependencies.\nStrong communication, analytical, and administrative skills, with a focus on accuracy and quality\nAbility to manage customer relationships and de-escalate sensitive situations.\nAdvanced Problem-Solving & Analytical Skills to diagnose complex customer requirements and problems\nExperience in leading customer workshops and review meetings, driving decisions and consensus.\nExpert-level presentation skills for multi-level audiences\nSystems & Application Knowledge of internal systems & product offerings (MyDHLi, Sales360, etc.)\nMS Office software skills (Word, Excel, PowerPoint, Visio, etc.)\n\nQualifications and Experience\n\nEducation Level: Bachelor’s or master’s degree or equivalent work experience\nExperience Level: Minimum 7 years’ experience, with demonstrated leadership on complex and strategic projects\n\nYour contact:\n\nFrank Ajibade will be happy to answer your questions at frank.ajibade@dhl.com\n\nInterested in this position? Just click on “Apply”! We are looking forward to your application.\n\nAre you curious to learn more about us?\nOur official website: DHL Global Forwarding\nCheck out our business updates and culture: LinkedIn/ Instagram / Facebook & X\n\nYOUR FUTURE, DELIVERED.","company":"DH","rawCompany":"dh","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-19T14:20:08.545Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1081.00","title":"Logisticians","slug":"logisticians"}],"industries":[{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"541614","title":"Process, Physical Distribution, and Logistics Consulting Services","slug":"process-physical-distribution-and-logistics-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Global Customer Implementation Manager","description":"Role Title: Global Ocean Freight Customer Implementation Manager\nRCS Grade: I\n\nLocation: NORAM (preferred location USA)\n\nDHL Global Forwarding (DGF) is the world leader in Ocean freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.\nAs the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend. Because at DHL Global Forwarding we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.\n\nJob Purpose:\nThe Global Customer Implementation Manager is a critical role responsible for the successful onboarding and integration of new and existing customers through the end-to-end customer journey. Ensuring we meet and exceed our customer promise and position ourselves as the provider of choice.\nActing as the primary customer implementation expert for those opportunities managed through the Global RFQ process, ensuring a seamless transition, optimizing operational efficiencies, and delivering exceptional customer satisfaction from pre-bid through to post-implementation stabilization.\nPrincipal accountabilities:\nExecutes projects according to DGF DEPICT (Define, Plan, Implement, Control, and Transition) internal procedures and the standard methodology.\nDefine detailed global implementation plans for complex and strategic projects, considering product, services as well as country-specific nuances and regulations.\nManage individual project tasks and deliverables within the overall implementation plan\nValidate and ensure that all customer needs and requirements are fully understood, can be met, and are achievable\nEnsure that the implementation tasks and milestones defined within the project methodology are adhered to and delivered on time\nProactively identifies and resolves complex issues, often involving cross-functional collaboration.\nManages risks for complex projects, develops mitigation plans, and escalates critical risks.\nOrganize and lead implementation Hypercare activities (customer and internal).\nMaintain regular and clear communication with customers and internal stakeholders on project progress, challenges, and next steps.\nConduct local post-implementation reviews to assess effectiveness, identify areas for improvement, and ensure customer satisfaction.\nContribute to the continuous improvement of implementation methodologies, tools, and documentation.\nShare best practices and lessons learned with the broader implementation team.\n\nKnowledge and Skills\nSound knowledge of OFR logistics and international trade.\nProject Management Acumen: Solid understanding of various project management methodologies and ability to adapt to project needs.\nExcellent organizational skills to manage multiple priorities and complex interdependencies.\nStrong communication, analytical, and administrative skills, with a focus on accuracy and quality\nAbility to manage customer relationships and de-escalate sensitive situations.\nAdvanced Problem-Solving & Analytical Skills to diagnose complex customer requirements and problems\nExperience in leading customer workshops and review meetings, driving decisions and consensus.\nExpert-level presentation skills for multi-level audiences\nSystems & Application Knowledge of internal systems & product offerings (MyDHLi, Sales360, etc.)\nMS Office software skills (Word, Excel, PowerPoint, Visio, etc.)\n\nQualifications and Experience\n\nEducation Level: Bachelor’s or master’s degree or equivalent work experience\nExperience Level: Minimum 7 years’ experience, with demonstrated leadership on complex and strategic projects\n\nYour contact:\n\nFrank Ajibade will be happy to answer your questions at frank.ajibade@dhl.com\n\nInterested in this position? Just click on “Apply”! We are looking forward to your application.\n\nAre you curious to learn more about us?\nOur official website: DHL Global Forwarding\nCheck out our business updates and culture: LinkedIn/ Instagram / Facebook & X\n\nYOUR FUTURE, DELIVERED.","datePosted":"2026-07-19T14:20:08.545Z","dateModified":"2026-07-19T14:20:08.545Z","hiringOrganization":{"@type":"Organization","name":"DH","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a5d8472bf2ede1e7c0287c7e"},"url":"https://jobsearcher.com/jobs/a5d8472bf2ede1e7c0287c7e"}}