{"schemaVersion":"jobsearcher.job.v1","id":"a5cbb0ed0d95d6c4d40a2002","url":"https://jobsearcher.com/jobs/a5cbb0ed0d95d6c4d40a2002","canonicalUrl":"https://jobsearcher.com/jobs/a5cbb0ed0d95d6c4d40a2002","title":"Technical Customer Support (US Remote)","description":"For our client, we are seeking a Technical Customer Support (us Remote) to join the team of a leader in the Telecommunications & Hardware space. This role will lead technical work focused on secure, reliable systems and risk-aware execution. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Telecommunications & Hardware environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $110,000 – $120,000 annuallyResponsibilities Resolve software problems by identifying root causes of application incidents Gather precise application data for Engineering teams Implement configuration workflows to align customer needs with operational goals Collaborate across Support, Product Management, Engineering, and Customer Success groups Analyze customer relationships for collaborative application maintenance Participate in on-call rotational schedule for critical supportQualifications Bachelor's Degree 3+ years of technical customer support experience Must pass security clearance background check Legal authorization to work in the U.S. indefinitely is required Familiarity with PremierOne Application Suite is a plusBenefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and moreOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.","company":"Ladders","rawCompany":"ladders","isRemote":true,"isActive":false,"createdAt":"2026-07-21T10:54:37.340Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Support (US Remote)","description":"For our client, we are seeking a Technical Customer Support (us Remote) to join the team of a leader in the Telecommunications & Hardware space. This role will lead technical work focused on secure, reliable systems and risk-aware execution. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a Telecommunications & Hardware environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $110,000 – $120,000 annuallyResponsibilities Resolve software problems by identifying root causes of application incidents Gather precise application data for Engineering teams Implement configuration workflows to align customer needs with operational goals Collaborate across Support, Product Management, Engineering, and Customer Success groups Analyze customer relationships for collaborative application maintenance Participate in on-call rotational schedule for critical supportQualifications Bachelor's Degree 3+ years of technical customer support experience Must pass security clearance background check Legal authorization to work in the U.S. indefinitely is required Familiarity with PremierOne Application Suite is a plusBenefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and moreOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.","datePosted":"2026-07-21T10:54:37.340Z","dateModified":"2026-07-21T10:54:37.340Z","hiringOrganization":{"@type":"Organization","name":"Ladders","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a5cbb0ed0d95d6c4d40a2002"},"url":"https://jobsearcher.com/jobs/a5cbb0ed0d95d6c4d40a2002"}}