Medical Intake Specialist (Bilingual)

Medical Intake Specialist (Bilingual)Location: Remote, Detroit, MI (Remote) Must reside in Michigan Duration: 12 Month ContractPay: $20-23/hr W2Work Hours:Schedule: Full-time, 40 hours per weekHours: Monday through Friday, 8:00 AM to 5:00 PMFlexibility: Schedules will include some Saturdays, and Holidays; overtime may be necessaryRequired Skills and Experience:Minimum of 2 years of experience in a healthcare, insurance, or related fieldHigh school graduate and college or university experienceMedical terminology knowledge or a medical background is requiredStrong understanding of health insurance processes, including claims management, benefits coordination, and prior authorization proceduresCustomer service experience is requiredStrong phone skills with experience handling inbound and outbound callsExperience with healthcare management software and databasesExcellent verbal and written communication skillsAbility to explain complex information in a clear and concise mannerStrong problem-solving skills with the ability to analyze data and identify trendsAttention to detail and accuracy in all workAbility to work collaboratively with cross-functional teamsDemonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholdersHighly preferred:Two years of college or associate level degree equivalentExperience with providing high quality, provider focused servicing to facilities and doctorsWork collaboratively as a team member with peers and nursesConcisely and accurately enter documentation into Care AdvanceEffectively engage over the phone via both inbound and outbound with providersProcess provider requests as neededActs as providers first trusted source for UM Prior Auth programsAssign faxes to designated staffProcess requests for compliance inquiriesAccess various UM department mailboxes and voicemail as neededAbility to function independentlyCritical ThinkingBi-Lingual/Spanish