{"schemaVersion":"jobsearcher.job.v1","id":"a59d6700a88e52c72c0427ee","url":"https://jobsearcher.com/jobs/a59d6700a88e52c72c0427ee","canonicalUrl":"https://jobsearcher.com/jobs/a59d6700a88e52c72c0427ee","title":"IT Operations Manager","description":"IT Operations Manager\nBBSI’s client is a locally owned and operated business that has been serving Western Oregon for over 50 years as a Managed Service Provider, and they are looking for a senior IT Operations Manager to join their team of seasoned experts. This leadership role is responsible for ensuring exceptional client service, developing high-performing teams, and driving operational excellence providing technology solutions with business objectives. The ideal candidate has a strong technical background, proven leadership experience in an MSP or multi-client IT environment, and a passion for delivering outstanding customer experiences.\nSalary: $65,000 - $80,000 per year\nPosition Summary and Responsibilities :\nLeadership & Operations\nLead and develop the Desktop Support and Systems Engineering teams, establish team priorities, manage workloads, and ensure service level objectives are met.\nOversee the daily operations of the service desk, endpoint support and infrastructure engineering functions.\nCoach, mentor, and develop technical staff while fostering accountability and continuous improvement.\nImplement and improve technical standards, processes, documentation, and automation.\nClient Success\nEnsure exceptional service delivery across a diverse client base.\nBuild strong relationships with clients and serve as a trusted technology advisor.\nOversee escalations and ensure timely resolution of critical issues.\nIdentify opportunities to improve client satisfaction and retention.\nStrategic Planning\nAlign technology services with client business objectives.\nDevelop scalable, secure, and efficient IT solutions in complex environments.\nDrive continuous improvement initiatives that increase operational efficiency and service quality.\nBusiness Development and Financial Management\nPartner with the Sales team during client discovery, solution design, and presentations to support revenue growth and client acquisition.\nAssist with proposals, service offerings, and pricing strategies.\nIdentify opportunities to expand services within existing client accounts.\nSupport successful onboarding of new clients.\nManage operational budgets and financial forecasts.\nMonitor profitability, licensing, cloud services, and technology investments.\nNegotiate vendor agreements and client contracts.\nIdeal candidates have the following qualifications:\nRequired\nBachelor's degree in Information Technology, Computer Science, or equivalent experience.\n8+ years of progressive IT experience.\n3+ years of leadership experience managing technical teams.\nStrong knowledge of infrastructure, networking, cloud technologies, cybersecurity, and IT operations.\nExperience managing multiple clients or complex IT environments.\nExcellent communication, organizational, and problem-solving skills.\nPreferred\nExperience working for a Managed Services Provider (MSP).\nExperience with PSA/RMM platforms such as ConnectWise, Autotask, or Kaseya.\nCertifications such as ITIL, PMP, CISSP, Microsoft, or AWS.\nCJIS certification or the ability to obtain one.\n#INDWV\nJob Type: Full-time\nPay: $65,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nProfessional development assistance\nRetirement plan\nWork Location: In person","company":"BBSI","rawCompany":"bbsi","city":"Eugene","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T19:05:18.769Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Operations Manager","description":"IT Operations Manager\nBBSI’s client is a locally owned and operated business that has been serving Western Oregon for over 50 years as a Managed Service Provider, and they are looking for a senior IT Operations Manager to join their team of seasoned experts. This leadership role is responsible for ensuring exceptional client service, developing high-performing teams, and driving operational excellence providing technology solutions with business objectives. The ideal candidate has a strong technical background, proven leadership experience in an MSP or multi-client IT environment, and a passion for delivering outstanding customer experiences.\nSalary: $65,000 - $80,000 per year\nPosition Summary and Responsibilities :\nLeadership & Operations\nLead and develop the Desktop Support and Systems Engineering teams, establish team priorities, manage workloads, and ensure service level objectives are met.\nOversee the daily operations of the service desk, endpoint support and infrastructure engineering functions.\nCoach, mentor, and develop technical staff while fostering accountability and continuous improvement.\nImplement and improve technical standards, processes, documentation, and automation.\nClient Success\nEnsure exceptional service delivery across a diverse client base.\nBuild strong relationships with clients and serve as a trusted technology advisor.\nOversee escalations and ensure timely resolution of critical issues.\nIdentify opportunities to improve client satisfaction and retention.\nStrategic Planning\nAlign technology services with client business objectives.\nDevelop scalable, secure, and efficient IT solutions in complex environments.\nDrive continuous improvement initiatives that increase operational efficiency and service quality.\nBusiness Development and Financial Management\nPartner with the Sales team during client discovery, solution design, and presentations to support revenue growth and client acquisition.\nAssist with proposals, service offerings, and pricing strategies.\nIdentify opportunities to expand services within existing client accounts.\nSupport successful onboarding of new clients.\nManage operational budgets and financial forecasts.\nMonitor profitability, licensing, cloud services, and technology investments.\nNegotiate vendor agreements and client contracts.\nIdeal candidates have the following qualifications:\nRequired\nBachelor's degree in Information Technology, Computer Science, or equivalent experience.\n8+ years of progressive IT experience.\n3+ years of leadership experience managing technical teams.\nStrong knowledge of infrastructure, networking, cloud technologies, cybersecurity, and IT operations.\nExperience managing multiple clients or complex IT environments.\nExcellent communication, organizational, and problem-solving skills.\nPreferred\nExperience working for a Managed Services Provider (MSP).\nExperience with PSA/RMM platforms such as ConnectWise, Autotask, or Kaseya.\nCertifications such as ITIL, PMP, CISSP, Microsoft, or AWS.\nCJIS certification or the ability to obtain one.\n#INDWV\nJob Type: Full-time\nPay: $65,000.00 - $80,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nPaid time off\nProfessional development assistance\nRetirement plan\nWork Location: In person","datePosted":"2026-08-04T19:05:18.769Z","dateModified":"2026-08-04T19:05:18.769Z","hiringOrganization":{"@type":"Organization","name":"BBSI","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eugene","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a59d6700a88e52c72c0427ee"},"url":"https://jobsearcher.com/jobs/a59d6700a88e52c72c0427ee"}}