{"schemaVersion":"jobsearcher.job.v1","id":"a5874218a79c7bb84c0900a0","url":"https://jobsearcher.com/jobs/a5874218a79c7bb84c0900a0","canonicalUrl":"https://jobsearcher.com/jobs/a5874218a79c7bb84c0900a0","title":"Application Customer Support","description":"Responsibilities\r\nResolve complex customer software issues for industry-leading construction accounting and project management solutions.\r\nSpearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.\r\nCollaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.\r\nManage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.\r\nAct as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.\r\nRequirements\r\nFamiliarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.\r\nHigh level of empathy and the ability to communicate technical concepts clearly to diverse audiences.\r\nExperience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.\r\nStrong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.\r\nJ-18808-Ljbffr","company":"Jobtailor","rawCompany":"jobtailor","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-07-16T01:56:02.885Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Customer Support","description":"Responsibilities\r\nResolve complex customer software issues for industry-leading construction accounting and project management solutions.\r\nSpearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.\r\nCollaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.\r\nManage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.\r\nAct as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.\r\nRequirements\r\nFamiliarity with accounting, full-charge bookkeeping, AP, AR, or a relevant business discipline.\r\nHigh level of empathy and the ability to communicate technical concepts clearly to diverse audiences.\r\nExperience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.\r\nStrong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T01:56:02.885Z","dateModified":"2026-07-16T01:56:02.885Z","hiringOrganization":{"@type":"Organization","name":"Jobtailor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a5874218a79c7bb84c0900a0"},"url":"https://jobsearcher.com/jobs/a5874218a79c7bb84c0900a0"}}