Dealer Service Representative

Key ResponsibilitiesReceive, review, and process warranty claims from customers and dealersCommunicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutionsVerify warranty eligibility, documentation, and compliance with company policiesCoordinate with production, quality, and service teams to resolve warranty issues efficientlyMaintain accurate records of warranty claims, communications, and resolutions in company systemsAssist in identifying recurring issues and trends to support continuous improvement effortsProvide exceptional customer service while handling potentially sensitive or escalated situationsFollow all company policies, safety procedures, and quality standardsQualificationsQualificationsHigh school diploma or equivalent required; additional education preferredPrevious customer service experience required; warranty or manufacturing experience preferredStrong verbal and written communication skillsAbility to handle multiple tasks while maintaining accuracy and attention to detailProficient in basic computer systems and data entryStrong problem-solving skills with a customer-focused mindsetAbility to work independently and as part of a teamPreferred SkillsExperience with warranty claims, service departments, or manufacturing environmentsFamiliarity with truck bodies, automotive, or industrial equipment is a plusProfessional phone and email communication skillsOrganizational skills with the ability to prioritize workloadWork Environment & ExpectationsOffice-based position with regular interaction across departmentsFast-paced environment requiring adaptability and professionalismCommitment to maintaining a positive customer experience