{"schemaVersion":"jobsearcher.job.v1","id":"a53cf0cc0e436ce0bb0b3f30","url":"https://jobsearcher.com/jobs/a53cf0cc0e436ce0bb0b3f30","canonicalUrl":"https://jobsearcher.com/jobs/a53cf0cc0e436ce0bb0b3f30","title":"Customer Support Representative","description":"Altimeter Solutions GroupCustomer Support RepresentativeAltimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim.Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)Regular and reliable attendance is an essential function of this positionAct as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiencyProactively ensure contractor compliance with standards set forth in best practicesReview insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practicesHandle incoming and outgoing phone calls and email in a timely mannerIdentify customers’ needs, clarify information, research every issue, and provide solutions. Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areasTrain contractors and adjusters on all Altimeter products as neededProvide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficultiesAssist with catastrophe events as neededPerform other duties as assignedRequired Education And ExperienceHigh school diploma requiredTwo years of Customer Service experienceBasic computer and keyboarding skills, including Microsoft Word, Excel, and OutlookMust be able to work in both a team environment and autonomouslySelf-motivated and independently able to prioritize tasks and resolve issuesPreferred education and experienceBachelor’s degree (BA/BS) preferredInsurance industry or construction experience strongly preferredPrevious experience working with general contractors/vendors is a plusIntermediate to advanced computer skillsStrong interpersonal skills and demonstrated ability to work effectively with business leadershipProblem solving skills, including issue resolution and positioningMulti-channel communication and support experience including instant messaging, email, and phone calls with customersAbility to stay organized while managing multiple prioritiesKnowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla FirefoxKnowledge of Claims Management Systems a plusSupervisory Responsibilities:N/APhysical & Mental Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focusWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feelAbility to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructionsStarting salary range:$18.00 per hour- starting hourly wageJob Specifics:Remote based- CST/MST/PST time zone Full-Time (M-F, 8AM-5PM in CST/MST/PST)Travel Required:N/AWhy Choose Alacrity:Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance ProgramHSA Bank with selection of High Deductible Health Plan401K plan optionsPaid HolidaysVacation and sick time accrualsAffirmative Action/EEO StatementAltimeter Solutions Group is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Altimeter Solutions Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.How Long We Retain Personal Information:We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.Powered by JazzHRsNRdsK90AU","company":"Alacrity Solutions","rawCompany":"alacrity solutions","city":"Eugene","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T08:41:41.217Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524291","title":"Claims Adjusting","slug":"claims-adjusting"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"Altimeter Solutions GroupCustomer Support RepresentativeAltimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.This position is responsible for providing best-in-class customer service and claims assistance to carriers, contractors, policyholders, and other service providers. The CSR serves as a key role by managing daily tasks, timelines, and stakeholders to drive the completion of each claim.Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)Regular and reliable attendance is an essential function of this positionAct as a liaison, provide guidance, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiencyProactively ensure contractor compliance with standards set forth in best practicesReview insurance claim assignments within assigned territory to ensure contractor compliance with standards set forth in best practicesHandle incoming and outgoing phone calls and email in a timely mannerIdentify customers’ needs, clarify information, research every issue, and provide solutions. Communicate with Regional Field Managers and external Clients regarding outstanding issues related to claims and contractors in their assigned areasTrain contractors and adjusters on all Altimeter products as neededProvide contractor technical troubleshooting and/or support on respective software programs including assistance with password difficultiesAssist with catastrophe events as neededPerform other duties as assignedRequired Education And ExperienceHigh school diploma requiredTwo years of Customer Service experienceBasic computer and keyboarding skills, including Microsoft Word, Excel, and OutlookMust be able to work in both a team environment and autonomouslySelf-motivated and independently able to prioritize tasks and resolve issuesPreferred education and experienceBachelor’s degree (BA/BS) preferredInsurance industry or construction experience strongly preferredPrevious experience working with general contractors/vendors is a plusIntermediate to advanced computer skillsStrong interpersonal skills and demonstrated ability to work effectively with business leadershipProblem solving skills, including issue resolution and positioningMulti-channel communication and support experience including instant messaging, email, and phone calls with customersAbility to stay organized while managing multiple prioritiesKnowledge of web browsers – Internet Explorer, Google Chrome, and Mozilla FirefoxKnowledge of Claims Management Systems a plusSupervisory Responsibilities:N/APhysical & Mental Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.The employee must occasionally lift and/or move up to 25 poundsSpecific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focusWhile performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feelAbility to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructionsStarting salary range:$18.00 per hour- starting hourly wageJob Specifics:Remote based- CST/MST/PST time zone Full-Time (M-F, 8AM-5PM in CST/MST/PST)Travel Required:N/AWhy Choose Alacrity:Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance ProgramHSA Bank with selection of High Deductible Health Plan401K plan optionsPaid HolidaysVacation and sick time accrualsAffirmative Action/EEO StatementAltimeter Solutions Group is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. All decisions pertaining to an employee’s employment are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Altimeter Solutions Group makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.How Long We Retain Personal Information:We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.Powered by JazzHRsNRdsK90AU","datePosted":"2026-04-14T08:41:41.217Z","dateModified":"2026-04-14T08:41:41.217Z","hiringOrganization":{"@type":"Organization","name":"Alacrity Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eugene","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a53cf0cc0e436ce0bb0b3f30"},"url":"https://jobsearcher.com/jobs/a53cf0cc0e436ce0bb0b3f30"}}