{"schemaVersion":"jobsearcher.job.v1","id":"a4f3756d93d6da60e4bea4ea","url":"https://jobsearcher.com/jobs/a4f3756d93d6da60e4bea4ea","canonicalUrl":"https://jobsearcher.com/jobs/a4f3756d93d6da60e4bea4ea","title":"Customer Experience Associate","description":"Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?\n\nCome Join ReSource Pro!\n\nYour Role...\nThe Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.\n\nWe hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.\n\nThis position is a hybrid role and all candidates must reside within driving distance to our Groesbeck, TX office.\n\nIn This Role, You Will...\nReceive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them\nFollows establishes processes and procedures to complete routine regulatory compliance\nClient intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.\nRunning annual corporate tax filings and filing reports with Secretary of State and Department of Revenue\nProvide exceptional customer service to customers\nDeescalate customer situations and find solutions to provide an exceptional customer experience\nWhat You Need to Be Successful...\nHigh School diploma or equivalent\n1-2 years of customer service experience\nPrevious insurance experience or basic insurance knowledge preferred\nTax filing experience preferred but not required\nCustomer-centric mindset; enjoy providing a service and solving customer problems\nStrong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations\nProcess-focused and detail oriented; committed to accurate documentation\nComputer knowledge and proficiency with MS Office – able to learn, utilize, and navigate a variety of external and internal systems\nYour Compensation...\nOur salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Groesbeck, TX and the salary range for this location and role is $11.25 - $23.94 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.\nYour Benefits & Perks...\n100% paid employee health insurance available on Day 1\nEligible for all medical, dental, and vision benefits on Day 1\nRemote positions are Internet stipend-eligible\n401k with employer match, vested on Day 1\nHSA/FSA available\nLong Term and short-term disability employer-provided\nGenerous PTO plan with paid holidays + floating holidays\nDevelopment and growth opportunities\nComprehensive wellness program and prioritization of employee health\nYour Interview Process...\nTo be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.\n\nThe standard interview process includes:\nBehavioral Interview with Talent Acquisition\nOnline talent assessment\nHiring Manager Interview\nAdditional interview steps may be added depending on the position or if further evaluation is needed.\n\nDisclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.\nAbout ReSource Pro:\nFocused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.\nEqual Employment Opportunity Policy\nReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nBvLoxU71Xk","company":"Resourcepro","rawCompany":"resourcepro","city":"Mexia","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-15T14:31:24.961Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"}],"industries":[{"code":"524210","title":"Insurance Agencies and Brokerages","slug":"insurance-agencies-and-brokerages"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Associate","description":"Does working as part of a close-knit, friendly team inspire you? Do you find enjoyment in helping customers with their needs over the phone?\n\nCome Join ReSource Pro!\n\nYour Role...\nThe Customer Experience Associate provides front-line customer service support to ReSource Pro Compliance customers by processing tasks related to insurance regulatory compliance, client intake and/or sales support, responding to customer requests over phone and email. Work completed directly impacts trust and partnership with the client.\n\nWe hire the best because our service is only as good as the people delivering it. We’re committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.\n\nThis position is a hybrid role and all candidates must reside within driving distance to our Groesbeck, TX office.\n\nIn This Role, You Will...\nReceive and handle customer inquiries via inbound/outbound phone calls, email, and/or chat; answering questions professionally and assisting customers by completing a task or process for them\nFollows establishes processes and procedures to complete routine regulatory compliance\nClient intake and/or sales support tasks in a timely manner on behalf of the client. This may include gathering and verifying client information, inputting information into a variety of Compliance and/or State web-based systems and forms and complete related reports.\nRunning annual corporate tax filings and filing reports with Secretary of State and Department of Revenue\nProvide exceptional customer service to customers\nDeescalate customer situations and find solutions to provide an exceptional customer experience\nWhat You Need to Be Successful...\nHigh School diploma or equivalent\n1-2 years of customer service experience\nPrevious insurance experience or basic insurance knowledge preferred\nTax filing experience preferred but not required\nCustomer-centric mindset; enjoy providing a service and solving customer problems\nStrong written and verbal communication skills, able to convey information to clients and effectively deescalate customer frustrations\nProcess-focused and detail oriented; committed to accurate documentation\nComputer knowledge and proficiency with MS Office – able to learn, utilize, and navigate a variety of external and internal systems\nYour Compensation...\nOur salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a hybrid position out of our office in Groesbeck, TX and the salary range for this location and role is $11.25 - $23.94 per hour. The salary range could be lower or higher based on the specific geographic location in which the candidate resides.\nYour Benefits & Perks...\n100% paid employee health insurance available on Day 1\nEligible for all medical, dental, and vision benefits on Day 1\nRemote positions are Internet stipend-eligible\n401k with employer match, vested on Day 1\nHSA/FSA available\nLong Term and short-term disability employer-provided\nGenerous PTO plan with paid holidays + floating holidays\nDevelopment and growth opportunities\nComprehensive wellness program and prioritization of employee health\nYour Interview Process...\nTo be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom.\n\nThe standard interview process includes:\nBehavioral Interview with Talent Acquisition\nOnline talent assessment\nHiring Manager Interview\nAdditional interview steps may be added depending on the position or if further evaluation is needed.\n\nDisclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.\nAbout ReSource Pro:\nFocused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history.\nEqual Employment Opportunity Policy\nReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nBvLoxU71Xk","datePosted":"2026-07-15T14:31:24.961Z","dateModified":"2026-07-15T14:31:24.961Z","hiringOrganization":{"@type":"Organization","name":"Resourcepro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mexia","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a4f3756d93d6da60e4bea4ea"},"url":"https://jobsearcher.com/jobs/a4f3756d93d6da60e4bea4ea"}}