{"schemaVersion":"jobsearcher.job.v1","id":"a4e537e5de545311c543703c","url":"https://jobsearcher.com/jobs/a4e537e5de545311c543703c","canonicalUrl":"https://jobsearcher.com/jobs/a4e537e5de545311c543703c","title":"Order Processing and Returns Associate (Remote)","description":"*This is a permanent remote position. Must be located on either Mountain Standard Time or Pacific Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.\n\nPlease do not apply unless you are located on MST or PST and are able to travel to Headquarters during the first week of employment.*\n\nAbout Keystone Technologies:\n\nFounded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of \"Light Made Easy.\"\n\nWho We Are:\n\nWe’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.\n\nOur Core Values\n\nWow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.\nGrow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.\nDo Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.\nValue People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.\nChallenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.\n\nWhat we offer:\n\nOur benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.\n\nThe Opportunity:\n\nThe Order Processing & Returns Team ensures that customer orders are filled, and customer returns are processed timely, accurately, and to the customers' specifications. The team manages the flow of customer purchase orders from receipt to shipment to ensure fulfillment of our Light Made Easy promise by problem-solving and working effectively with customers and various departments to fill every order and complete returns as expeditiously as possible.\n\nYour Impact:\n\nEntering customer purchase orders into computer system and work with warehouse team to fill orders\n\nProcessing shipments released from third party warehouses\n\nManaging back orders and communicate with internal and external customers accordingly\n\nWorking with various internal departments to resolve issues related to pricing, credit, inventory availability, shipping, etc.\n\nCommunicating directly with customers to provide order status updates\n\nDeveloping a working knowledge of our part numbers and product offering\n\nServing as a customer service contact for external and internal customers to see RMA cases through to completion\n\nInteracting with customers and sales personnel to initiate claims\n\nCollaborating with product development team to have warranty claims reviewed\n\nInvestigating shipping discrepancies with warehouse team and perform required computer transactions to adjust inventory levels\n\nCommunicating with accounting team to ensure customers receive proper credits\n\nCoordinating all logistics to collect returned goods and ship replacements\n\nCommunicating directly with customers to provide case status updates\n\nMaintaining key customer records in computer system\n\nWhat you bring:\n\nHigh School Diploma or equivalent required\n\n1-3 years of customer service experience or in a related field\n\n1-3 years of data entry experience\n\nProficient in Microsoft Office applications, specifically Excel\n\nExcellent verbal and written communication skills\n\nExceptional organizational skills and attention to detail\n\nAbility to work individually and in a team\n\nAbility to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment\n\nAbility to process in a timely manner\n\nAble to maintain professional relationships with internal and external customers\n\nPlease note that we do not accept unsolicited resumes from recruiters or employment agencies.","company":"Keystone Technologies","rawCompany":"keystone technologies","isRemote":true,"isActive":false,"createdAt":"2026-09-04T02:38:12.664Z","occupations":[{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"43-5071.00","title":"Shipping, Receiving, and Inventory Clerks","slug":"shipping-receiving-and-inventory-clerks"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"423430","title":"Computer and Computer Peripheral Equipment and Software Merchant Wholesalers","slug":"computer-and-computer-peripheral-equipment-and-software-merchant-wholesalers"},{"code":"335139","title":"Electric Lamp Bulb and Other Lighting Equipment Manufacturing","slug":"electric-lamp-bulb-and-other-lighting-equipment-manufacturing"},{"code":"423620","title":"Household Appliances, Electric Housewares, and Consumer Electronics Merchant Wholesalers","slug":"household-appliances-electric-housewares-and-consumer-electronics-merchant-wholesalers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Order Processing and Returns Associate (Remote)","description":"*This is a permanent remote position. Must be located on either Mountain Standard Time or Pacific Standard Time. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week.\n\nPlease do not apply unless you are located on MST or PST and are able to travel to Headquarters during the first week of employment.*\n\nAbout Keystone Technologies:\n\nFounded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of \"Light Made Easy.\"\n\nWho We Are:\n\nWe’re not your typical lighting company — and we like it that way. At Keystone, we move fast, think big, and challenge the status quo to deliver on our promise of Light Made Easy®. Our team thrives on new ideas, supports one another, aims high, works hard, and laughs often. And we always put people first — whether that’s our customers, partners, or each other. If you’re passionate about growing, collaborating, and making a difference, you’ll feel right at home here.\n\nOur Core Values\n\nWow Customers: Every interaction is an opportunity to show how much we care and appreciate all our customers, internal and external, so we create unique experiences that go above and beyond their expectations.\nGrow Passionately: We embrace growth through creativity, curiosity, and an eagerness to learn. Our work isn’t just about achieving more; it’s about evolving personally and professionally, transforming at every opportunity.\nDo Right: It’s not just good ethics to do the right thing; it’s good business. We uphold the highest integrity, and we do the right thing even when it’s hard. Why? Because trust is our most important currency.\nValue People: We come from a range of backgrounds, affiliations, and experiences. We honor everybody’s story and build lifelong relationships, whether with colleagues, customers, or partners, because to reach our fullest potential means empowering people to thrive.\nChallenge Convention: We refuse to blindly accept the status quo. With agility, courage, and tenacity, we continuously improve — asking tough questions, looking beyond surfaces, and not stopping to rest on our accomplishments.\n\nWhat we offer:\n\nOur benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.\n\nThe Opportunity:\n\nThe Order Processing & Returns Team ensures that customer orders are filled, and customer returns are processed timely, accurately, and to the customers' specifications. The team manages the flow of customer purchase orders from receipt to shipment to ensure fulfillment of our Light Made Easy promise by problem-solving and working effectively with customers and various departments to fill every order and complete returns as expeditiously as possible.\n\nYour Impact:\n\nEntering customer purchase orders into computer system and work with warehouse team to fill orders\n\nProcessing shipments released from third party warehouses\n\nManaging back orders and communicate with internal and external customers accordingly\n\nWorking with various internal departments to resolve issues related to pricing, credit, inventory availability, shipping, etc.\n\nCommunicating directly with customers to provide order status updates\n\nDeveloping a working knowledge of our part numbers and product offering\n\nServing as a customer service contact for external and internal customers to see RMA cases through to completion\n\nInteracting with customers and sales personnel to initiate claims\n\nCollaborating with product development team to have warranty claims reviewed\n\nInvestigating shipping discrepancies with warehouse team and perform required computer transactions to adjust inventory levels\n\nCommunicating with accounting team to ensure customers receive proper credits\n\nCoordinating all logistics to collect returned goods and ship replacements\n\nCommunicating directly with customers to provide case status updates\n\nMaintaining key customer records in computer system\n\nWhat you bring:\n\nHigh School Diploma or equivalent required\n\n1-3 years of customer service experience or in a related field\n\n1-3 years of data entry experience\n\nProficient in Microsoft Office applications, specifically Excel\n\nExcellent verbal and written communication skills\n\nExceptional organizational skills and attention to detail\n\nAbility to work individually and in a team\n\nAbility to prioritize and juggle tasks while maintaining accuracy in a fast-paced work environment\n\nAbility to process in a timely manner\n\nAble to maintain professional relationships with internal and external customers\n\nPlease note that we do not accept unsolicited resumes from recruiters or employment agencies.","datePosted":"2026-09-04T02:38:12.664Z","dateModified":"2026-09-04T02:38:12.664Z","hiringOrganization":{"@type":"Organization","name":"Keystone Technologies","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a4e537e5de545311c543703c"},"url":"https://jobsearcher.com/jobs/a4e537e5de545311c543703c"}}