{"schemaVersion":"jobsearcher.job.v1","id":"a4e0a4b593e5ff1ed813fcf5","url":"https://jobsearcher.com/jobs/a4e0a4b593e5ff1ed813fcf5","canonicalUrl":"https://jobsearcher.com/jobs/a4e0a4b593e5ff1ed813fcf5","title":"Slot Operations Manager","description":"WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.\nInitial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.Paid time off is earned according to the local policy and increases with the length of employment.\nWE LOVE OUR WORK. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.\nCreate effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.\nResponsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Casino Operations managers and Director/VP.\nEnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.\nResponsible for oversite and the overall integrity of daily Slot operations; provides oversight for the slot floor and related gaming equipment.\nAnswers inquiries pertaining to Slots policies, services, and resolve customers complaints while supporting all customer service programs.\nProtects and preserves the assets of the company.\nResponsible for ensuring regulatory compliance within areas of responsibility and reporting potential issues to Executive Management / GM.\nWorks closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management to maximize profitability.\nMaintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department.\nResponsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.\nResponsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.\nMaintains strict confidentiality in all departmental and company matters.\nBRING US YOUR BEST. Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of five years of experience in a comparable Slot Operations leadership position; or equivalent combination of education and experience.\nExcellent skills in both written and oral communication.\nMust be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.\nMust have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.\nAbility to write reports, business correspondence, and procedure manuals.\nAbility to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.\nMust have extensive knowledge of all Slot Games Operations.\nFlexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\nSTAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.\nBeing an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.\nWe're changing entertainment. Follow us.\nEqual Opportunity Employer\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Harvey","state":"LA","isRemote":false,"isActive":false,"createdAt":"2026-09-13T04:01:05.119Z","occupations":[{"code":"11-9071.00","title":"Gambling Managers","slug":"gambling-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"39-1013.00","title":"First-Line Supervisors of Gambling Services Workers","slug":"first-line-supervisors-of-gambling-services-workers"}],"industries":[{"code":"713210","title":"Casinos (except Casino Hotels)","slug":"casinos-except-casino-hotels"},{"code":"713290","title":"Other Gambling Industries","slug":"other-gambling-industries"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Slot Operations Manager","description":"WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.\nInitial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.Paid time off is earned according to the local policy and increases with the length of employment.\nWE LOVE OUR WORK. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.\nCreate effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.\nResponsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Casino Operations managers and Director/VP.\nEnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.\nResponsible for oversite and the overall integrity of daily Slot operations; provides oversight for the slot floor and related gaming equipment.\nAnswers inquiries pertaining to Slots policies, services, and resolve customers complaints while supporting all customer service programs.\nProtects and preserves the assets of the company.\nResponsible for ensuring regulatory compliance within areas of responsibility and reporting potential issues to Executive Management / GM.\nWorks closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management to maximize profitability.\nMaintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department.\nResponsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.\nResponsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.\nMaintains strict confidentiality in all departmental and company matters.\nBRING US YOUR BEST. Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of five years of experience in a comparable Slot Operations leadership position; or equivalent combination of education and experience.\nExcellent skills in both written and oral communication.\nMust be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.\nMust have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.\nAbility to write reports, business correspondence, and procedure manuals.\nAbility to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.\nMust have extensive knowledge of all Slot Games Operations.\nFlexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.\nAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.\nSTAY IN THE GAME. FOLLOW US. We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.\nBeing an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.\nWe're changing entertainment. Follow us.\nEqual Opportunity Employer\n\n#J-18808-Ljbffr","datePosted":"2026-09-13T04:01:05.119Z","dateModified":"2026-09-13T04:01:05.119Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Harvey","addressRegion":"LA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a4e0a4b593e5ff1ed813fcf5"},"url":"https://jobsearcher.com/jobs/a4e0a4b593e5ff1ed813fcf5"}}