Senior Banquet Manager | Hawaii Convention Center F&B

POSITION: Senior Banquet ManagerDEPARTMENT: Food & BeverageFLSA STATUS: Salaried, ExemptTHE ROLEThe Senior Banquet Manager is a key operational leader responsible for overseeing the execution of all banquet and catered events within the Food & Beverage department of the Hawaii Convention Center. This role drives service excellence, operational efficiency, and team performance while ensuring the seamless delivery of large-scale, complex events. As a senior leader, this individual is accountable for managing banquet operations end-to-end, mentoring leadership staff (captains/supervisors), and partnering cross-functionally with Culinary, Catering Sales, and Event Management to deliver exceptional guest experiences.Essential Duties and ResponsibilitiesOperational Leadership & Event ExecutionLead and oversee all banquet operations, ensuring flawless execution of events ranging from small meetings to large-scale conventions and high-volume functionsDirect pre-function meetings, ensuring all service staff are aligned on event details, timing, and service standardsManage floor operations during events, proactively addressing last-minute changes, service recovery, and client needsEnsure all banquet spaces are set, maintained, and reset to the highest standardsTeam Leadership & DevelopmentProvide leadership, coaching, and mentorship to Banquet Captains, Supervisors, and service staffOversee staffing plans, scheduling, and labor deployment to align with business needs and productivity targetsLead hiring, onboarding, training, and performance management for banquet team membersFoster a culture of accountability, service excellence, and continuous improvementCross-Functional CollaborationPartner closely with Catering Sales and Event Managers to review BEOs and ensure accurate execution of all event detailsCollaborate with Culinary, Stewarding, Engineering, and Security teams to coordinate logistics and service deliveryParticipate in daily/weekly operational meetings to align on upcoming events and prioritiesFinancial & Inventory ManagementManage labor and operational costs, ensuring efficiency while maintaining service qualityMonitor food & beverage costs, waste, and inventory levels to meet profitability targetsOversee banquet equipment, linen inventory, and supply requisitionsReview and validate guest checks, billing accuracy, and cash handling proceduresQuality Control & ComplianceMaintain and enforce service standards, policies, and proceduresConduct regular inspections of banquet areas, ensuring cleanliness, safety, and readinessEnsure compliance with health, safety, and local liquor regulationsMonitor staff appearance, service execution, and adherence to brand standardsOperational Excellence & Continuous ImprovementIdentify opportunities to enhance service delivery, streamline processes, and improve guest satisfactionImplement new standards, systems, and best practices to elevate banquet operationsLead post-event reviews and gather feedback to continuously improve performanceSupervisory ResponsibilitiesCarries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceBachelor's degree or equivalent experience in Hospitality, Business, or related field preferred5+ years of progressive banquet or food & beverage management experience, preferably in a convention center, hotel, or high-volume venueDemonstrated experience leading large teams and executing complex, high-volume eventsSkills and AbilitiesStrong leadership presence with the ability to manage and motivate large teamsExcellent organizational and multitasking skills in a fast-paced environmentStrong financial acumen with experience managing labor and operational costsExceptional communication and problem-solving skillsAbility to remain calm and decisive under pressureHigh attention to detail and commitment to service excellenceOTHER QUALIFICATIONSAbility to work a flexible schedule including evenings, weekends, and holidays based on event demandsAbility to thrive in a high-volume, fast-paced convention center environmentOccasional travel as neededCOMPENSATIONCompetitive salary range of $80,000 - $90,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.WORKING CONDITIONSLocation: On Site – Honolulu, HIPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.NOTE:The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.LEGENDS GLOBALLegends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!