{"schemaVersion":"jobsearcher.job.v1","id":"a4cd3df33fc5ccc19379d4e4","url":"https://jobsearcher.com/jobs/a4cd3df33fc5ccc19379d4e4","canonicalUrl":"https://jobsearcher.com/jobs/a4cd3df33fc5ccc19379d4e4","title":"Technical Customer Support","description":"DigitalPath Inc. Technical Customer Support\nDigitalPath is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.\n\nTechnical Customer Support provides courteous and professional customer service and technical support to ensure a seamless experience for our customers. This role requires collaboration with field employees to troubleshoot issues related to customer installations and service tickets, and it plays a crucial part in maintaining operational efficiency within the Call Center.\n\nAdditional information:\nThis position is a full-time position on-site at our office in Chico, CA.\nThis role requires on-site presence and does not offer remote work options.\nA typical work week is 8 hours daily Monday through Friday with occasional overtime.\nAll job offers are contingent upon applicant passing a post-offer, pre-employment background check, non-arduous physical, and drug/alcohol screening.\nEssential Job Functions\nContribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives.\nPromote a positive and collaborative work environment.\nIndependently handle day-to-day assignments.\nIdentifying problems and recommending changes.\nProvide courteous and professional customer service via phone or email.\nHandle difficult phone calls, appropriately escalating to others when necessary.\nRemain current on the latest changes and updates on practices and technology within the department and your skillset.\nPromptly respond to field employee requests, minimizing downtime and service disruptions.\nCollaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.\nMaintain accurate records of customer conversations and notes in our designated ticketing systems.\nAlign with quality and performance metrics, adhering to company policies, practices, and procedures.\nAddressing customer inquiries and concerns via phone calls and email responses.\nProblem solving and troubleshooting customer or network connectivity issues.\nProcess payment and account change requests.\nAdvise on products and services offered.\nDiagnose and resolve technical issues.\nResearch questions using available information resources.\nAdvise users on appropriate actions to resolve problems.\nFollow standard and documented help desk/technical support procedures.\nFollow up on any open or unresolved matters to ensure complete resolution of issues.\nResolve technical problems with LAN/WAN networks.\nInform management of recurring problems.\nAsk questions and actively listen to customers to determine root causes of issues.\nGuide customers through the troubleshooting process, equipping them with self-resolution steps for the future.\nAttends work on a regular and continuous basis.\nPerforms other duties as assigned.\nMinimum Requirements:\nHigh School Diploma or equivalent.\nMust be able to work a standard full-time work schedule on-site at our business headquarters.\nMust have reliable transportation to arrive on time as scheduled.\n1+ year of technical support or related experience.\n1+ year customer service experience, preferably in a call center or similar capacity.\nPossess exceptional customer service and communication skills.\nExhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.\nPossesses knowledge of desktop and mobile based operating systems.\nDemonstrates exceptional critical thinking and problem-solving skills.\nMaintains a strong attention to detail.\nAbility to adapt quickly in a fast-paced work environment.\nAbility to learn and retain knowledge of services, hardware, and associated interfaces.\nNew hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.\nMust be able to type at a rate of at least 30 words per minute (WPM).\nDigitalPath offers a comprehensive benefits program to all eligible employees. Benefits include:\nHealth and Dental group insurance,\nLife Insurance,\nVision reimbursement program,\nFree Residential Internet Service (if you reside in the coverage area),\n401k - currently 4% employer match,\nVacation, Holiday, and Sick pay,\nEmployee Assistance Program (EAP),\nMedical benefits available on the 1st of month after your start date.\nOur facilities include an on-site cafeteria with daily lunches, company lunches/parties, and a dedicated game room for employees to rest and relax.\nThe pay range for this role is:\n18 - 21 USD per hour (Headquarters)\nJob Type: Full-time\nPay: $18.00 - $21.00 per hour","company":"Digitalpathinc","rawCompany":"digitalpathinc","city":"Chico","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:11:46.708Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Customer Support","description":"DigitalPath Inc. Technical Customer Support\nDigitalPath is the leading Wireless Internet Service Provider (WISP) providing internet service to rural communities and critical fire response networks throughout California. Our mission is to bring a faster, more reliable service for customers that are typically unserved or underserviced by cable companies.\n\nTechnical Customer Support provides courteous and professional customer service and technical support to ensure a seamless experience for our customers. This role requires collaboration with field employees to troubleshoot issues related to customer installations and service tickets, and it plays a crucial part in maintaining operational efficiency within the Call Center.\n\nAdditional information:\nThis position is a full-time position on-site at our office in Chico, CA.\nThis role requires on-site presence and does not offer remote work options.\nA typical work week is 8 hours daily Monday through Friday with occasional overtime.\nAll job offers are contingent upon applicant passing a post-offer, pre-employment background check, non-arduous physical, and drug/alcohol screening.\nEssential Job Functions\nContribute to the overall functions of the Call Center teams in a manner consistent with the company's core values and strategic objectives.\nPromote a positive and collaborative work environment.\nIndependently handle day-to-day assignments.\nIdentifying problems and recommending changes.\nProvide courteous and professional customer service via phone or email.\nHandle difficult phone calls, appropriately escalating to others when necessary.\nRemain current on the latest changes and updates on practices and technology within the department and your skillset.\nPromptly respond to field employee requests, minimizing downtime and service disruptions.\nCollaborate professionally with colleagues, including cross-functional teams, to troubleshoot and advise on escalated or challenging technical matters.\nMaintain accurate records of customer conversations and notes in our designated ticketing systems.\nAlign with quality and performance metrics, adhering to company policies, practices, and procedures.\nAddressing customer inquiries and concerns via phone calls and email responses.\nProblem solving and troubleshooting customer or network connectivity issues.\nProcess payment and account change requests.\nAdvise on products and services offered.\nDiagnose and resolve technical issues.\nResearch questions using available information resources.\nAdvise users on appropriate actions to resolve problems.\nFollow standard and documented help desk/technical support procedures.\nFollow up on any open or unresolved matters to ensure complete resolution of issues.\nResolve technical problems with LAN/WAN networks.\nInform management of recurring problems.\nAsk questions and actively listen to customers to determine root causes of issues.\nGuide customers through the troubleshooting process, equipping them with self-resolution steps for the future.\nAttends work on a regular and continuous basis.\nPerforms other duties as assigned.\nMinimum Requirements:\nHigh School Diploma or equivalent.\nMust be able to work a standard full-time work schedule on-site at our business headquarters.\nMust have reliable transportation to arrive on time as scheduled.\n1+ year of technical support or related experience.\n1+ year customer service experience, preferably in a call center or similar capacity.\nPossess exceptional customer service and communication skills.\nExhibits exceptional composure and resilience in high-stress workplace scenarios, maintaining a steady and unaffected demeanor.\nPossesses knowledge of desktop and mobile based operating systems.\nDemonstrates exceptional critical thinking and problem-solving skills.\nMaintains a strong attention to detail.\nAbility to adapt quickly in a fast-paced work environment.\nAbility to learn and retain knowledge of services, hardware, and associated interfaces.\nNew hires must be able to pass a post-offer-pre-employment in-depth background check and drug screening.\nMust be able to type at a rate of at least 30 words per minute (WPM).\nDigitalPath offers a comprehensive benefits program to all eligible employees. Benefits include:\nHealth and Dental group insurance,\nLife Insurance,\nVision reimbursement program,\nFree Residential Internet Service (if you reside in the coverage area),\n401k - currently 4% employer match,\nVacation, Holiday, and Sick pay,\nEmployee Assistance Program (EAP),\nMedical benefits available on the 1st of month after your start date.\nOur facilities include an on-site cafeteria with daily lunches, company lunches/parties, and a dedicated game room for employees to rest and relax.\nThe pay range for this role is:\n18 - 21 USD per hour (Headquarters)\nJob Type: Full-time\nPay: $18.00 - $21.00 per hour","datePosted":"2026-04-12T21:11:46.708Z","dateModified":"2026-04-12T21:11:46.708Z","hiringOrganization":{"@type":"Organization","name":"Digitalpathinc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chico","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a4cd3df33fc5ccc19379d4e4"},"url":"https://jobsearcher.com/jobs/a4cd3df33fc5ccc19379d4e4"}}