{"schemaVersion":"jobsearcher.job.v1","id":"a4a6fe877c2a422cdc773421","url":"https://jobsearcher.com/jobs/a4a6fe877c2a422cdc773421","canonicalUrl":"https://jobsearcher.com/jobs/a4a6fe877c2a422cdc773421","title":"Technical Support Manager","description":"Overview:\n\nWho we are—\n\nTranscat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With 1,500 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?\n\nHere’s what Transcat has to offer—\n\nWork that matters\nA values-based culture where people care about each other and the work they do together\nFlexibility\nTraining and development to accelerate learning and career advancement\nCompetitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!\nPay range is $100,000 - $130,000\n\nPosition Summary\n\nResponsible for providing regional technical support to Transcat calibration operations across assigned laboratories. This position provides technical review of depot and onsite services; evaluates calibration capability and service feasibility; and supports practical, profitable solutions that meet customer requirements and operational capacity.\n\nThe position partners closely with Laboratory Managers, Sales, Quality, and Metrology to reduce unnecessary Transcat Managed Services (TMS) and interlaboratory transfers, assess economically viable capability expansion, improve quote accuracy and standard times, and resolve complex technical service issues. The position is a regional technical resource; Laboratory Managers retain daily operating and staffing authority, and Quality/Metrology retain their assigned quality-system authority.\n\nResponsibilities:\nPerform technical evaluations of new business and recalibration quotations for depot and onsite calibration services, including scope, instrument specifications, method, capacity, capability, and service feasibility.\nVerify quoted standard hours, technical requirements, accreditation/scope considerations, turnaround assumptions, and the appropriate service delivery location before quotes are finalized\nIdentify quotation discrepancies and capability/pricing matrix errors; work with the Quotation Team, Sales, and laboratory teams to resolve issues and document the corrections.\nPrepare technical cost models and service-delivery analyses for opportunities; communicate findings and recommendations in deal reviews to Operations, Sales, and leadership\nSupport technical customer discussions and occasional customer site evaluations to develop feasible, profitable solutions.\nCoordinate and assist for internal and external audits\nReview recurring equipment and revenue routed through TMS or transferred to other Transcat laboratories; identify viable opportunities to perform calibration locally or within the region\nAssist updating the capability/pricing matrix as necessary; mainly when reviewing quotes and capability errors are found.\nSupport equipment investment evaluations, standard-time validation, technician competency requirements, and the technical readiness for new or transferred capabilities\nCoordinate correction and maintenance of technical capability records and standard times in the applicable systems to improve routing, pricing, and service decisions.\nWith Laboratory Managers, evaluate work volume, service margins, capital requirements, traceable standards, technician skills, training, accreditation implications, and projected payback.\nRecommend capability transfers or development only when supported by a documented cost-benefit assessment and existing business approval requirements.\nTrack recommended versus implemented actions, transferred volume, and savings or retained margin where supporting data are available.\nTechnical support liaison participating in customer meetings both phone and in-person.\nServe as a dedicated technical escalation resource for Laboratory Managers and technical personnel on difficult calibrations, unusual equipment, and quotation-related technical concerns\nHelp resolve complex customer technical issues and identify cross-laboratory solutions while respecting individual Laboratory Managers’ operational priorities and decisions.\nSupport technical planning and service onboarding for significant new customer requirements or capability transitions as assigned.\nModel the Company’s values to influence others to perform in an aligned manner.\nEnsure training and development plans are in place and communicated to employees to drive performance improvement and career progression.\nComplete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline.\nOther duties as assigned\nQualifications:\n\nRequired Knowledge, Skills, and Abilities\n\nStrong verbal and written communication, business judgment, independent problem-solving, organization, and ability to present technical recommendations to management.\nProficiency with spreadsheets, technical reporting, calibration/laboratory systems, and quotation or order-processing systems.\nTechnical lead, senior calibration technician, calibration engineering, or similar technical support experience preferred.\nAbility to travel to assigned laboratory and customer locations as needed; frequency to be confirmed by Operations\n\nEducation and Experience\n\n5+ years’ experience in repair and calibration of instruments, preferably in progressively responsible positions or equivalent combination of education and experience\nSubstantial experience and scope in calibration operations or technical services, with working knowledge of test equipment, calibration methods, and measurement traceability.\nWorking knowledge of ISO/IEC 17025, accreditation scopes, measurement uncertainty, and calibration-related quality systems.\nExperience reviewing technical calibration quotations, service feasibility, standard hours, and calibration capability/pricing information.\nAbility to evaluate capability-development opportunities, equipment investments, and cost-benefit or payback analyses.\nAbility to collaborate effectively with Laboratory Managers, Sales, Quality, Metrology, and customers to resolve complex technical issues.\n\nPhysical Demands\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for qualified individuals with disabilities if necessary to perform the essential functions of this position.\n\nWhile performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.\n\nWork Environment\n\nThe work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.\n\nEqual Opportunity and Non-Discrimination\n\nTranscat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.\n\nWe will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.\n\nContingencies\n\nAll offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.","company":"Transca","rawCompany":"transca","city":"Tempe","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-10-31T09:11:18.783Z","occupations":[{"code":"17-3028.00","title":"Calibration Technologists and Technicians","slug":"calibration-technologists-and-technicians"},{"code":"11-3051.01","title":"Quality Control Systems Managers","slug":"quality-control-systems-managers"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"541380","title":"Testing Laboratories and Services","slug":"testing-laboratories-and-services"},{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Manager","description":"Overview:\n\nWho we are—\n\nTranscat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond. With 1,500 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities. We fulfill this promise through our employees, who live Our Values every day, the Transcat Way. Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve. Are you ready to join a company where the work you do makes a difference, and where you can grow in your career?\n\nHere’s what Transcat has to offer—\n\nWork that matters\nA values-based culture where people care about each other and the work they do together\nFlexibility\nTraining and development to accelerate learning and career advancement\nCompetitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!\nPay range is $100,000 - $130,000\n\nPosition Summary\n\nResponsible for providing regional technical support to Transcat calibration operations across assigned laboratories. This position provides technical review of depot and onsite services; evaluates calibration capability and service feasibility; and supports practical, profitable solutions that meet customer requirements and operational capacity.\n\nThe position partners closely with Laboratory Managers, Sales, Quality, and Metrology to reduce unnecessary Transcat Managed Services (TMS) and interlaboratory transfers, assess economically viable capability expansion, improve quote accuracy and standard times, and resolve complex technical service issues. The position is a regional technical resource; Laboratory Managers retain daily operating and staffing authority, and Quality/Metrology retain their assigned quality-system authority.\n\nResponsibilities:\nPerform technical evaluations of new business and recalibration quotations for depot and onsite calibration services, including scope, instrument specifications, method, capacity, capability, and service feasibility.\nVerify quoted standard hours, technical requirements, accreditation/scope considerations, turnaround assumptions, and the appropriate service delivery location before quotes are finalized\nIdentify quotation discrepancies and capability/pricing matrix errors; work with the Quotation Team, Sales, and laboratory teams to resolve issues and document the corrections.\nPrepare technical cost models and service-delivery analyses for opportunities; communicate findings and recommendations in deal reviews to Operations, Sales, and leadership\nSupport technical customer discussions and occasional customer site evaluations to develop feasible, profitable solutions.\nCoordinate and assist for internal and external audits\nReview recurring equipment and revenue routed through TMS or transferred to other Transcat laboratories; identify viable opportunities to perform calibration locally or within the region\nAssist updating the capability/pricing matrix as necessary; mainly when reviewing quotes and capability errors are found.\nSupport equipment investment evaluations, standard-time validation, technician competency requirements, and the technical readiness for new or transferred capabilities\nCoordinate correction and maintenance of technical capability records and standard times in the applicable systems to improve routing, pricing, and service decisions.\nWith Laboratory Managers, evaluate work volume, service margins, capital requirements, traceable standards, technician skills, training, accreditation implications, and projected payback.\nRecommend capability transfers or development only when supported by a documented cost-benefit assessment and existing business approval requirements.\nTrack recommended versus implemented actions, transferred volume, and savings or retained margin where supporting data are available.\nTechnical support liaison participating in customer meetings both phone and in-person.\nServe as a dedicated technical escalation resource for Laboratory Managers and technical personnel on difficult calibrations, unusual equipment, and quotation-related technical concerns\nHelp resolve complex customer technical issues and identify cross-laboratory solutions while respecting individual Laboratory Managers’ operational priorities and decisions.\nSupport technical planning and service onboarding for significant new customer requirements or capability transitions as assigned.\nModel the Company’s values to influence others to perform in an aligned manner.\nEnsure training and development plans are in place and communicated to employees to drive performance improvement and career progression.\nComplete and deliver accurate, thorough, and prescriptive employee performance reviews on the required timeline.\nOther duties as assigned\nQualifications:\n\nRequired Knowledge, Skills, and Abilities\n\nStrong verbal and written communication, business judgment, independent problem-solving, organization, and ability to present technical recommendations to management.\nProficiency with spreadsheets, technical reporting, calibration/laboratory systems, and quotation or order-processing systems.\nTechnical lead, senior calibration technician, calibration engineering, or similar technical support experience preferred.\nAbility to travel to assigned laboratory and customer locations as needed; frequency to be confirmed by Operations\n\nEducation and Experience\n\n5+ years’ experience in repair and calibration of instruments, preferably in progressively responsible positions or equivalent combination of education and experience\nSubstantial experience and scope in calibration operations or technical services, with working knowledge of test equipment, calibration methods, and measurement traceability.\nWorking knowledge of ISO/IEC 17025, accreditation scopes, measurement uncertainty, and calibration-related quality systems.\nExperience reviewing technical calibration quotations, service feasibility, standard hours, and calibration capability/pricing information.\nAbility to evaluate capability-development opportunities, equipment investments, and cost-benefit or payback analyses.\nAbility to collaborate effectively with Laboratory Managers, Sales, Quality, Metrology, and customers to resolve complex technical issues.\n\nPhysical Demands\n\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for qualified individuals with disabilities if necessary to perform the essential functions of this position.\n\nWhile performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.\n\nWork Environment\n\nThe work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.\n\nEqual Opportunity and Non-Discrimination\n\nTranscat is an equal-opportunity employer and prohibits discrimination based on any protected status. As required by United States law, all qualified applicants will receive consideration for employment without regard to age, color, disability, genetic predisposition or carrier status, national origin, race, religion, sex (including pregnancy, sexual orientation, and gender identity), status as a protected veteran, or as a member of any other protected group or activity under federal, state, and local law.\n\nWe will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.\n\nContingencies\n\nAll offers of employment are contingent upon successfully completing all pre-employment requirements, which include verification of identity and employment eligibility, and when applicable, a motor vehicle driving record report.","datePosted":"2026-10-31T09:11:18.783Z","dateModified":"2026-10-31T09:11:18.783Z","hiringOrganization":{"@type":"Organization","name":"Transca","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tempe","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a4a6fe877c2a422cdc773421"},"url":"https://jobsearcher.com/jobs/a4a6fe877c2a422cdc773421"}}