Housing Case Manager

Title Code:  30COM031 Role Title: Housing Case Manager FLSA Status: Non-exempt Union Status: None Job Level: 30 Department: 21 – Community Services Pay Range: $24.52 - $33.17 per hour Reports To: Housing and Workforce Development Director Supervisory Responsibilities: No Revision Date: 8/11/2025   About Making Opportunity Count  Making Opportunity Count’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support. Position Overview: The Housing Case Manager is responsible for determining service plan goals, targets, and action steps for clients.  Essential Duties & Responsibilities: Meeting with clients in-person or virtually to conduct an intake assessment that includes collection of information including demographic, financial, and social services information Upon completion of the intake assessment, the HCM will document all assessments accurately and will ensure the payer approves the services Following the initial assessment, the HCM will also be responsible for the case management of pre-tenancy services, tenancy-sustaining services, and for the identification of home modification needs Required Skills and Qualifications: Associate's degree in human services or related field 1 year of experience providing case management services focused on pre-tenancy and tenancy-sustaining services Must have a reliable telephone  Must be empathetic to the needs of a diverse socio-economic population Strong interpersonal skills  Knowledge of community resources, state and federal benefits and services Strong project management skills with the ability to administer multiple cases simultaneously and prioritize workload. Basic math and budgeting skills  Ability to work effectively as a team member with other members of program and agency leaders  Demonstrated prior success in case management functions or eligibility determinations for community-based social service organizations  Problem-solving abilities  Ability to communicate and collaborate with health providers and community partners  Strong internet, database and computer skills Good documentation skills  Ability to read and write Spanish preferred Physical Requirements:    Prolonged periods of sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Compensation: A salary within the range of $24.51 to $33.17 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including: Health, Dental, and Vision Insurance Company Paid Life Insurance and Long-Term Disability Flexible Spending Accounts 15 Paid Vacation Days  12 Paid Sick Days 13 Paid Holidays Hybrid Work Opportunities Student Loan Forgiveness Assistance Tuition Remission Pet Insurance Employee Discounts Professional Development Opportunities On-Demand early pay access Immediate 403b Employer Contribution, 100% Vesting on Day One! EEO Statement:  Making Opportunity Count is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.