{"schemaVersion":"jobsearcher.job.v1","id":"a47035f4191fbbd3dc027ece","url":"https://jobsearcher.com/jobs/a47035f4191fbbd3dc027ece","canonicalUrl":"https://jobsearcher.com/jobs/a47035f4191fbbd3dc027ece","title":"Technical Support Representative","description":"VSB Technical Support Rep II\nChicago, IL 60007\nDuration: 2+ Years\nThe service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.\nOnsite PC & Printer Service covers:\nThe physical de-install move and reinstall of a PC device that is currently installed and connected to a network.\nOn site Desk-side Software Support solutions enable an end?to?end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.\nVisit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.\nWould be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.\nRequired Qualifications:\nPossess one to two years' experience in basic troubleshooting skills on PC desktops, laptops and printers\nExperienced Customer Service\nAble to lift up to 50 pounds and carry it up to 50/75 yards as needed\nWillingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.\nAbility to read and interpret installation guides, service manuals, site maps and transportation maps\nAbility to accurately conduct equipment inventory\nDemonstrates basic problem recognition on common desktop applications and operating systems\nDemonstrates basic network, laptop, desktop and printer configuration and installation\nPossesses knowledge of LAN design concepts, installation, and troubleshooting without assistance\nMay be certified in one or more network operating systems\nPossesses working knowledge of one or more operating systems\nThorough detailed reporting of onsite activities\nRPOS experience a plus\nAssist Customer with an overview of the Device functionality.\nReport any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.\nAssist in the collection of usage pages for Devices when required.\nProvide initial troubleshooting for Device problems or perform spare Device replacements.\nPerform maintenance on Devices as directed by the Delivery Management Service resource.\nProvide end-user training as defined in the Agreement.\nEducation/Experience:\nHigh School Diploma or equivalent; may hold 2 year post-high school Degree (technical field).\n50% overnight travel\nGood driving record / interstate travel required\nThanks and Regards,\nDavid Jones\nPhone: 908-360-8020\nJob Type: Contract\nSchedule:\n8 hour shift\nAbility to commute/relocate:\nChicago, IL 60621: Reliably commute or planning to relocate before starting work (Required)\nExperience:\nCustomer service: 1 year (Preferred)\nWork Location: In person","company":"Centillionz It Solutions","rawCompany":"centillionz it solutions","city":"Chicago","state":"IL","isRemote":false,"isActive":false,"createdAt":"2026-08-04T13:44:17.681Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"VSB Technical Support Rep II\nChicago, IL 60007\nDuration: 2+ Years\nThe service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.\nOnsite PC & Printer Service covers:\nThe physical de-install move and reinstall of a PC device that is currently installed and connected to a network.\nOn site Desk-side Software Support solutions enable an end?to?end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.\nVisit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.\nWould be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.\nRequired Qualifications:\nPossess one to two years' experience in basic troubleshooting skills on PC desktops, laptops and printers\nExperienced Customer Service\nAble to lift up to 50 pounds and carry it up to 50/75 yards as needed\nWillingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.\nAbility to read and interpret installation guides, service manuals, site maps and transportation maps\nAbility to accurately conduct equipment inventory\nDemonstrates basic problem recognition on common desktop applications and operating systems\nDemonstrates basic network, laptop, desktop and printer configuration and installation\nPossesses knowledge of LAN design concepts, installation, and troubleshooting without assistance\nMay be certified in one or more network operating systems\nPossesses working knowledge of one or more operating systems\nThorough detailed reporting of onsite activities\nRPOS experience a plus\nAssist Customer with an overview of the Device functionality.\nReport any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.\nAssist in the collection of usage pages for Devices when required.\nProvide initial troubleshooting for Device problems or perform spare Device replacements.\nPerform maintenance on Devices as directed by the Delivery Management Service resource.\nProvide end-user training as defined in the Agreement.\nEducation/Experience:\nHigh School Diploma or equivalent; may hold 2 year post-high school Degree (technical field).\n50% overnight travel\nGood driving record / interstate travel required\nThanks and Regards,\nDavid Jones\nPhone: 908-360-8020\nJob Type: Contract\nSchedule:\n8 hour shift\nAbility to commute/relocate:\nChicago, IL 60621: Reliably commute or planning to relocate before starting work (Required)\nExperience:\nCustomer service: 1 year (Preferred)\nWork Location: In person","datePosted":"2026-08-04T13:44:17.681Z","dateModified":"2026-08-04T13:44:17.681Z","hiringOrganization":{"@type":"Organization","name":"Centillionz It Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chicago","addressRegion":"IL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a47035f4191fbbd3dc027ece"},"url":"https://jobsearcher.com/jobs/a47035f4191fbbd3dc027ece"}}