Technical Support Representative

is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through all products.Tasks and Responsibilities:Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.Problem Solving — Diagnose and resolve technical hardware and software issues.Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.Basic Qualifications:High school diplomaMinimal call center experienceExperience troubleshooting Internet Service Provider Equipment Wireless Networking experienceMinimum 2 year technical experience and/or technical degreeAdditional Qualifications:Technical or bachelors degree preferredElectrical degree or experience preferredIT experienceHVAC experienceJ-18808-Ljbffr