{"schemaVersion":"jobsearcher.job.v1","id":"a445336d89e77baf03091b5f","url":"https://jobsearcher.com/jobs/a445336d89e77baf03091b5f","canonicalUrl":"https://jobsearcher.com/jobs/a445336d89e77baf03091b5f","title":"Technical Help Desk Agent","description":"Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas.\nWe’re looking for Technical Helpdesk Agents who are passionate about helping customers and delivering high‑quality support. In this role, you’ll serve as a key point of contact for our customers, addressing questions, resolving issues, and ensuring a positive experience with every interaction.\nTechnical Help Desk Agents provide technical support for web-based applications, websites, and digital platforms used by customers and business partners. The ideal candidate will troubleshoot website-related issues, provide guidance on platform functionality, resolve technical incidents, and collaborate with cross-functional teams to ensure a seamless user experience across multiple online products and services.\nKey Responsibilities\nProvide technical support for company websites, web applications, and customer-facing digital platforms.\nTroubleshoot website access issues, login failures, account management concerns, application errors, and browser compatibility problems.\nRespond to customer inquiries via phone, email, chat, and support ticketing systems.\nDiagnose and resolve technical issues related to software, web applications, integrations, and user configurations.\nAssist customers with navigating websites, utilizing platform features, and understanding system functionality.\nDocument troubleshooting steps, issue resolutions, and customer interactions within the ticketing system.\nEscalate complex technical issues to Application Support, Product, Engineering, or Development teams as appropriate.\nMonitor system outages, website performance issues, and recurring technical trends to identify opportunities for improvement.\nMaintain a high level of customer satisfaction while meeting performance metrics.\n\nRequirements\n\nHigh school diploma or equivalent; Associate's or Bachelor's degree preferred.\n2+ years of Help Desk, Technical Support, or Service Desk experience.\nExperience supporting websites, SaaS platforms, web applications, or e-commerce environments.\nWorking knowledge of:\nWeb browsers and browser troubleshooting\nUser account administration\nPassword resets and access management\nWindows operating systems\nMicrosoft Office applications\nTicketing and CRM systems\nStrong problem-solving and analytical skills.\nExcellent verbal and written communication skills.\n\nBenefits\n\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources\n$20.00/hr.","company":"Datamark","rawCompany":"datamark","city":"El Paso","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-07-29T11:22:16.001Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Help Desk Agent","description":"Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas.\nWe’re looking for Technical Helpdesk Agents who are passionate about helping customers and delivering high‑quality support. In this role, you’ll serve as a key point of contact for our customers, addressing questions, resolving issues, and ensuring a positive experience with every interaction.\nTechnical Help Desk Agents provide technical support for web-based applications, websites, and digital platforms used by customers and business partners. The ideal candidate will troubleshoot website-related issues, provide guidance on platform functionality, resolve technical incidents, and collaborate with cross-functional teams to ensure a seamless user experience across multiple online products and services.\nKey Responsibilities\nProvide technical support for company websites, web applications, and customer-facing digital platforms.\nTroubleshoot website access issues, login failures, account management concerns, application errors, and browser compatibility problems.\nRespond to customer inquiries via phone, email, chat, and support ticketing systems.\nDiagnose and resolve technical issues related to software, web applications, integrations, and user configurations.\nAssist customers with navigating websites, utilizing platform features, and understanding system functionality.\nDocument troubleshooting steps, issue resolutions, and customer interactions within the ticketing system.\nEscalate complex technical issues to Application Support, Product, Engineering, or Development teams as appropriate.\nMonitor system outages, website performance issues, and recurring technical trends to identify opportunities for improvement.\nMaintain a high level of customer satisfaction while meeting performance metrics.\n\nRequirements\n\nHigh school diploma or equivalent; Associate's or Bachelor's degree preferred.\n2+ years of Help Desk, Technical Support, or Service Desk experience.\nExperience supporting websites, SaaS platforms, web applications, or e-commerce environments.\nWorking knowledge of:\nWeb browsers and browser troubleshooting\nUser account administration\nPassword resets and access management\nWindows operating systems\nMicrosoft Office applications\nTicketing and CRM systems\nStrong problem-solving and analytical skills.\nExcellent verbal and written communication skills.\n\nBenefits\n\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources\n$20.00/hr.","datePosted":"2026-07-29T11:22:16.001Z","dateModified":"2026-07-29T11:22:16.001Z","hiringOrganization":{"@type":"Organization","name":"Datamark","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Paso","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a445336d89e77baf03091b5f"},"url":"https://jobsearcher.com/jobs/a445336d89e77baf03091b5f"}}