Pharmacy Tech Support / Call Center Rep (Work from Home)

Pharmacy Support Call Center RepresentativeIQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device, and diagnostic companies get their therapies to the people who need them. A significant part of our business is providing patient support programs on behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies. We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers.Role Purpose: Primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit, and explanation/troubleshooting of submission rejection.Job Responsibilities:Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support CenterQuickly assess the user's issue and provides first level support for problem resolutionDocument information specific to the resolution and escalate unresolved issues expeditiously to the appropriate areaRecognize operational challenges and suggest recommendations to management, as necessaryAbility to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST 8:00pm EST) under moderate supervisionMinimum Education & Experience: High School Diploma or equivalent Pharmacy Technician experience required HIPAA certified Call center experience required (3+ years preferred) Experience in medical claim processing is a plus Bi-lingual (English/Spanish) is a plusThe pay range for this role is $18.00 per hour. IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.