{"schemaVersion":"jobsearcher.job.v1","id":"a430badc8d2f7b26276c3331","url":"https://jobsearcher.com/jobs/a430badc8d2f7b26276c3331","canonicalUrl":"https://jobsearcher.com/jobs/a430badc8d2f7b26276c3331","title":"Application Engineer/ Technical Support","description":"ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges. You will work to solve escalations while educating our customers behind Electro-Mechanical (EM) and Electronic Access Control (EAC) product lines, while striving to elevate every interaction into a seamless experience.\n\nThis position will sit onsite full-time in New Haven, CT and report to Manager EAC and Technical Support.\n\nWhat you will be doing\n\nDeliver timely and precise feed to customers.\nEnsure resolution of issues with stipulated timeframes.\nReview electronic schematics and apply to troubleshooting products alongside our customer base.\nEffectively prioritize and manage multiple concurrent tasks.\nEngage with customers to address inquiries/concerns and fulfill requests regarding products & services.\nFacilitate seamless communication across teams.\nDemonstrate proactive initiative in expanding expertise through ongoing self- directed learning.\nAdhere to established protocols and procedures, including the escalation of unresolved issues.\nCollaborate with different teams and departments to gather information, evaluate potential solutions, and determine appropriate actions to resolve escalations.\nMaintain accurate detailed records of escalated cases, including actions taken, customer interactions and resolutions achieved using MS Dynamics.\nIdentify opportunities to enhance the customer experience and provide feedback to drive improvements.\n\nWhat we are looking for\n\nBachelor’s Degree in Mechanical Engineering, Electrical Engineering, Computer Science or related field of study required.\nMust have hands-on experience working with electronics or hardware.\nStrong critical thinking and decision-making abilities.\nGood organizational skills, creative ability, and attention to detail.\nExcellent track record in teamwork and customer centricity.\nExperience working with cross-functional teams and customers.\n\nPreferred Skills\n\nTechnical understanding of Electro-Mechanical and/or Electronic Access Control products preferred.\nExperience in reviewing technical content preferred.\nAccess control, WIFI, Network and Lock Hardware Industry experience preferred.\n\nWhat we offer\n\nWe are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.\n\nContinuous professional development opportunities and an environment that fosters internal growth and mobility.\nCompetitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.\nGenerous holiday schedule and paid time off to refresh and recharge.\nEmployee pricing on our products and discount programs for travel, entertainment, and more!\n\nWe review applications regularly, so don’t hesitate, apply today!\n\n#LI-VB1\n\nWe are the ASSA ABLOY Group\n\nOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.\n\nAs an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.\n\nAs we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.","company":"ASSA ABLOY","rawCompany":"assa abloy","city":"New Haven","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-09-02T11:12:58.035Z","occupations":[{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-2072.00","title":"Electronics Engineers, Except Computer","slug":"electronics-engineers-except-computer"}],"industries":[{"code":"541330","title":"Engineering Services","slug":"engineering-services"},{"code":"335314","title":"Relay and Industrial Control Manufacturing","slug":"relay-and-industrial-control-manufacturing"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Engineer/ Technical Support","description":"ASSA ABLOY is seeking an end user centric Application Engineer who will act as the first line of technical support in navigating customer product challenges. You will work to solve escalations while educating our customers behind Electro-Mechanical (EM) and Electronic Access Control (EAC) product lines, while striving to elevate every interaction into a seamless experience.\n\nThis position will sit onsite full-time in New Haven, CT and report to Manager EAC and Technical Support.\n\nWhat you will be doing\n\nDeliver timely and precise feed to customers.\nEnsure resolution of issues with stipulated timeframes.\nReview electronic schematics and apply to troubleshooting products alongside our customer base.\nEffectively prioritize and manage multiple concurrent tasks.\nEngage with customers to address inquiries/concerns and fulfill requests regarding products & services.\nFacilitate seamless communication across teams.\nDemonstrate proactive initiative in expanding expertise through ongoing self- directed learning.\nAdhere to established protocols and procedures, including the escalation of unresolved issues.\nCollaborate with different teams and departments to gather information, evaluate potential solutions, and determine appropriate actions to resolve escalations.\nMaintain accurate detailed records of escalated cases, including actions taken, customer interactions and resolutions achieved using MS Dynamics.\nIdentify opportunities to enhance the customer experience and provide feedback to drive improvements.\n\nWhat we are looking for\n\nBachelor’s Degree in Mechanical Engineering, Electrical Engineering, Computer Science or related field of study required.\nMust have hands-on experience working with electronics or hardware.\nStrong critical thinking and decision-making abilities.\nGood organizational skills, creative ability, and attention to detail.\nExcellent track record in teamwork and customer centricity.\nExperience working with cross-functional teams and customers.\n\nPreferred Skills\n\nTechnical understanding of Electro-Mechanical and/or Electronic Access Control products preferred.\nExperience in reviewing technical content preferred.\nAccess control, WIFI, Network and Lock Hardware Industry experience preferred.\n\nWhat we offer\n\nWe are passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.\n\nContinuous professional development opportunities and an environment that fosters internal growth and mobility.\nCompetitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.\nGenerous holiday schedule and paid time off to refresh and recharge.\nEmployee pricing on our products and discount programs for travel, entertainment, and more!\n\nWe review applications regularly, so don’t hesitate, apply today!\n\n#LI-VB1\n\nWe are the ASSA ABLOY Group\n\nOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.\n\nAs an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.\n\nAs we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.","datePosted":"2026-09-02T11:12:58.035Z","dateModified":"2026-09-02T11:12:58.035Z","hiringOrganization":{"@type":"Organization","name":"ASSA ABLOY","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New Haven","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a430badc8d2f7b26276c3331"},"url":"https://jobsearcher.com/jobs/a430badc8d2f7b26276c3331"}}