{"schemaVersion":"jobsearcher.job.v1","id":"a40b79ec008f4606fdae7ca3","url":"https://jobsearcher.com/jobs/a40b79ec008f4606fdae7ca3","canonicalUrl":"https://jobsearcher.com/jobs/a40b79ec008f4606fdae7ca3","title":"Solutions Engineer_ HQ","description":"About Agora\nAgora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.\nAbout The Role\nWe are looking for a Solutions Engineer to join our team in Santa Clara, working closely with customers to evaluate, prototype, and implement Agora’s real-time engagement products.\nThis role is highly customer-facing and requires someone who is customer-centric, adaptable, and comfortable operating in high-visibility environments. The ideal candidate brings strong experience working directly with customers or stakeholders and is motivated by helping customers succeed through thoughtful technical guidance.\nYou will partner with customer Engineering teams, internal product teams, and other Solutions Architects to deliver high-quality integrations and ensure successful adoption of Agora’s platform. While a solid technical foundation is important, this role places equal emphasis on communication, collaboration, and the ability to understand customer needs in real-world contexts.\nWhat We Value in This Role\nCustomer empathy over pure technical depth\nAbility to operate effectively in high-visibility, customer-facing situations\nClear, structured thinking and communication\nWillingness to learn and grow within a solutions Engineering career path\nWhat You\\'ll Do Customer-Focused Solution Delivery\nWork directly with customers to understand their business goals, technical requirements, and success criteria\nSupport customers in evaluating Agora products and building proof-of-concept applications\nGuide customers through implementation, integration, and optimization of Agora SDKs and APIs\nTranslate customer needs into clear technical recommendations and solution designs\nTroubleshoot and resolve technical challenges in collaboration with customer and internal teams\nSolutions Architecture & Implementation Design and document solutions across mobile (iOS/Android), web, and backend systems\nAssist with SDK integrations and provide best practice guidance\nCollaborate with Product and Engineering teams to relay customer feedback and requirements\nContribute to implementation plans and help ensure successful project outcomes\nCross-Functional Collaboration Partner with Account Executives, Customer Success, and Product teams to support customer engagements\nParticipate in customer meetings, technical discussions, and workshops\nHelp customers navigate technical decisions and trade-offs in a practical, business-aware way\nQualifications Customer & Communication Skills (Primary Focus)\nDemonstrated experience in a customer-facing role, preferably supporting high-profile or enterprise customers\nStrong communication skills, with the ability to explain technical concepts clearly to different audiences\nCustomer-first mindset with a focus on delivering value and building long-term relationships\nComfortable leading or participating in customer calls, workshops, and technical discussions\nTechnical Skills 2+ years of experience in software development or technical solutions roles\nExperience with at least one of the following:\nMobile development (iOS or Android)\nWeb development (JavaScript, React, or similar)\nBackend development (Node.js, Python, or similar)\nFamiliarity with APIs, SDK integrations, and general software architecture concepts\nExposure to real-time communication (voice/video), WebRTC, or similar technologies is a plus\nInterest or familiarity with AI-related technologies (LLMs, speech, etc.) is a plus\nGeneral Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience\nAbility to learn quickly and adapt in a fast-paced, collaborative environment\nStrong problem-solving skills with a practical, solution-oriented approach\nWillingness to represent Agora at local meetups, and industry events as needed.\nAbility to be present (commute) in the office minimum 3x per week.\nThe Pay Range For This Role Is\n118,125 - 130,000 USD per year (HQ)\n\n#J-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Santa Clara","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T03:26:05.105Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Solutions Engineer_ HQ","description":"About Agora\nAgora is the global leader in real-time engagement, providing developers with simple, flexible, and powerful APIs to embed real-time conversational AI, voice, video, interactive live streaming, and chat into their applications and IoT devices. Headquartered in Santa Clara, CA, Agora is trusted by over 1,700 leading organizations across the globe to power best-in-class real-time experiences from social media and live shopping to education and telehealth.\nAbout The Role\nWe are looking for a Solutions Engineer to join our team in Santa Clara, working closely with customers to evaluate, prototype, and implement Agora’s real-time engagement products.\nThis role is highly customer-facing and requires someone who is customer-centric, adaptable, and comfortable operating in high-visibility environments. The ideal candidate brings strong experience working directly with customers or stakeholders and is motivated by helping customers succeed through thoughtful technical guidance.\nYou will partner with customer Engineering teams, internal product teams, and other Solutions Architects to deliver high-quality integrations and ensure successful adoption of Agora’s platform. While a solid technical foundation is important, this role places equal emphasis on communication, collaboration, and the ability to understand customer needs in real-world contexts.\nWhat We Value in This Role\nCustomer empathy over pure technical depth\nAbility to operate effectively in high-visibility, customer-facing situations\nClear, structured thinking and communication\nWillingness to learn and grow within a solutions Engineering career path\nWhat You\\'ll Do Customer-Focused Solution Delivery\nWork directly with customers to understand their business goals, technical requirements, and success criteria\nSupport customers in evaluating Agora products and building proof-of-concept applications\nGuide customers through implementation, integration, and optimization of Agora SDKs and APIs\nTranslate customer needs into clear technical recommendations and solution designs\nTroubleshoot and resolve technical challenges in collaboration with customer and internal teams\nSolutions Architecture & Implementation Design and document solutions across mobile (iOS/Android), web, and backend systems\nAssist with SDK integrations and provide best practice guidance\nCollaborate with Product and Engineering teams to relay customer feedback and requirements\nContribute to implementation plans and help ensure successful project outcomes\nCross-Functional Collaboration Partner with Account Executives, Customer Success, and Product teams to support customer engagements\nParticipate in customer meetings, technical discussions, and workshops\nHelp customers navigate technical decisions and trade-offs in a practical, business-aware way\nQualifications Customer & Communication Skills (Primary Focus)\nDemonstrated experience in a customer-facing role, preferably supporting high-profile or enterprise customers\nStrong communication skills, with the ability to explain technical concepts clearly to different audiences\nCustomer-first mindset with a focus on delivering value and building long-term relationships\nComfortable leading or participating in customer calls, workshops, and technical discussions\nTechnical Skills 2+ years of experience in software development or technical solutions roles\nExperience with at least one of the following:\nMobile development (iOS or Android)\nWeb development (JavaScript, React, or similar)\nBackend development (Node.js, Python, or similar)\nFamiliarity with APIs, SDK integrations, and general software architecture concepts\nExposure to real-time communication (voice/video), WebRTC, or similar technologies is a plus\nInterest or familiarity with AI-related technologies (LLMs, speech, etc.) is a plus\nGeneral Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience\nAbility to learn quickly and adapt in a fast-paced, collaborative environment\nStrong problem-solving skills with a practical, solution-oriented approach\nWillingness to represent Agora at local meetups, and industry events as needed.\nAbility to be present (commute) in the office minimum 3x per week.\nThe Pay Range For This Role Is\n118,125 - 130,000 USD per year (HQ)\n\n#J-18808-Ljbffr","datePosted":"2026-08-06T03:26:05.105Z","dateModified":"2026-08-06T03:26:05.105Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Santa Clara","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a40b79ec008f4606fdae7ca3"},"url":"https://jobsearcher.com/jobs/a40b79ec008f4606fdae7ca3"}}