Director of Property Management

Director of Property Management Company: Compass Location: Sevierville, TN (with oversight of regional portfolio) Reports To: Director of Operations / Executive Leadership Role Overview Compass is seeking a strategic, hands-on Director of PropertyManagement to lead and scale property management operations across a diverse real estate portfolio, including multifamily, short-term rental, mixed-use, and commercial assets. This role is responsible for ensuring operational excellence, financial performance, compliance, and exceptional resident and owner experiences—while aligning daily execution with Compass’ purpose of development with direction. The Director of Property Management will oversee internal property management staff, third-party vendors, and systems, while serving as a key leadership partner across development, construction, finance, and marketing teams. Key Responsibilities Lead and oversee property management operations across a 300+ unit portfolio Drive financial performance through budgeting, NOI management, and expense control Manage, train, and hold accountable property management staff and vendors Ensure compliance with LIHTC, fair housing, landlord-tenant laws, and HOA requirements Oversee maintenance standards, capital planning, and property condition Support leasing, occupancy, and resident satisfaction initiatives Serve as escalation point for complex operational, resident, or owner issues Implement systems, reporting, and processes to scale portfolio performance Qualifications 5+ years of property management experience, including multi-property or portfolio-level oversight 3+ years in a senior leadership or director-level role preferred Required: Demonstrated experience managing Low-Income Housing Tax Credit (LIHTC) properties, including compliance, reporting, audits, and recertifications Strong working knowledge of LIHTC regulations, tenant income certification, and state/federal compliance requirements Experience with multifamily, mixed-use, short-term rental, or commercial assets Strong financial acumen with budget and NOI responsibility Proven ability to lead teams and scale operations Working knowledge of landlord-tenant law, fair housing, and regulatory compliance Experience with HOA governance and management a plus Proficiency with property management software (Appfolio) and reporting systems (THOMAS) Skills Strategic thinker with strong execution skills Excellent leadership, communication, and decision-making abilities Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced environment Solutions-oriented with a proactive mindset Professional presence and strong stakeholder management skills Why Compass Compass is a vertically integrated real estate development company based in the Smoky Mountain region. Our team is driven by purpose, community impact, and long-term value creation. As Director of Property Management, you will play a critical leadership role in shaping how our communities operate, grow, and thrive. Core Values: Walk the Walk: Our actions define us — we follow through and deliver results. Living Fully: We strive to live life to the fullest, both personally and professionally. Be Intentional: We choose our words, actions, and habits with purpose. Driven for Excellence: We seek continuous improvement and growth — striving to be 1% better every day. Grit: We bring determination and sustained commitment to achieving visionary goals. Team & Culture Highlights: Shared passion for community impact and workforce housing solutions. Culture of self-motivation, collaboration, and humility, with an emphasis on ownership and integrity. A supportive environment that values work-life balance, team synergy, competency, and continuous learning. Benefits Include: Competitive base salary with performance-based annual bonus opportunities tied to portfolio KPIs Retirement benefits, including employer-sponsored retirement plan with company match Professional development support, including continuing education, certifications, conferences, and industry training Paid time off and company holidays Leadership growth opportunities within a rapidly expanding real estate platform Opportunity to play a key role in meaningful projects that positively impact our communities Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: Flexible schedule Health insurance Paid time off Professional development assistance Retirement plan Work Location: In person