{"schemaVersion":"jobsearcher.job.v1","id":"a3ea6bdd8a797aee2f8363fb","url":"https://jobsearcher.com/jobs/a3ea6bdd8a797aee2f8363fb","canonicalUrl":"https://jobsearcher.com/jobs/a3ea6bdd8a797aee2f8363fb","title":"Lead Teller","description":"Location: 7400 Ridgewood Drive - Parma, Ohio 44129\r\nJob Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.\r\nEssential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.\r\nAssumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.\r\nActs as a resource to identify and resolve more complex client servicing issues.\r\nListens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.\r\nAssists clients in achieving their financial goals and objectives through the use of financial wellness tools.\r\nAttends and participates in in-person morning huddles and end-of-day debriefs.\r\nFollows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.\r\nManages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.\r\nReviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.\r\nSupports the Branch Manager in onboarding and training new Tellers to the team.\r\nWork on Saturdays as directed by management.\r\nPerforms other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.\r\nComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.\r\nEducation High School Diploma , GED, or equivalent business experience (required)\r\nWork Experience Minimum of 3 years demonstrated superior client relationship skills (required)\r\nMinimum of 3 years' experience in cash handling (required)\r\nWorking knowledge of PC with Windows based applications and calculator (required)\r\nDemonstrated ability to lead, motivate, and foster teamwork (required)\r\nDemonstrated organizational skills while managing multiple tasks (required)\r\nLicenses and Certifications Notary License (preferred)\r\nSkills Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.\r\nExhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).\r\nStrong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.\r\nExcellent time management skills.\r\nManaging the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service.\r\nAccurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.\r\nPromoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.\r\nHelping clients achieve their financial goals through education and the use of financial tools.\r\nCore Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.\r\nPhysical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1-10 lbs., occasional lifting of up to 30 lbs.\r\nDriving Requirements Ability to occasionally operate a motor vehicle with a valid driver's license.\r\nWork Location Category Branch Branch\r\nCOMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour.\r\nPlacement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.\r\nCompensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.\r\nPlease click here for a list of benefits for which this position is eligible.\r\nJob Posting Expiration Date: 11/06/2026\r\nKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.\r\nQualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.\r\nKeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you.\r\nWorking here means sharing our purpose to help our clients, colleagues, and communities thrive.\r\nYou’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career.\r\nFor 200 years, Key has opened doors in our communities. Let us open one for you.#J-18808-Ljbffr","company":"KeyCorp","rawCompany":"keycorp","city":"Parma","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-18T01:09:07.014Z","occupations":[{"code":"43-3071.00","title":"Tellers","slug":"tellers"},{"code":"43-4141.00","title":"New Accounts Clerks","slug":"new-accounts-clerks"},{"code":"41-2011.00","title":"Cashiers","slug":"cashiers"}],"industries":[{"code":"522110","title":"Commercial Banking","slug":"commercial-banking"},{"code":"522180","title":"Savings Institutions and Other Depository Credit Intermediation","slug":"savings-institutions-and-other-depository-credit-intermediation"},{"code":"522130","title":"Credit Unions","slug":"credit-unions"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Teller","description":"Location: 7400 Ridgewood Drive - Parma, Ohio 44129\r\nJob Summary Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.\r\nEssential Functions Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.\r\nAssumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.\r\nActs as a resource to identify and resolve more complex client servicing issues.\r\nListens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.\r\nAssists clients in achieving their financial goals and objectives through the use of financial wellness tools.\r\nAttends and participates in in-person morning huddles and end-of-day debriefs.\r\nFollows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.\r\nManages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.\r\nReviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.\r\nSupports the Branch Manager in onboarding and training new Tellers to the team.\r\nWork on Saturdays as directed by management.\r\nPerforms other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.\r\nComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.\r\nEducation High School Diploma , GED, or equivalent business experience (required)\r\nWork Experience Minimum of 3 years demonstrated superior client relationship skills (required)\r\nMinimum of 3 years' experience in cash handling (required)\r\nWorking knowledge of PC with Windows based applications and calculator (required)\r\nDemonstrated ability to lead, motivate, and foster teamwork (required)\r\nDemonstrated organizational skills while managing multiple tasks (required)\r\nLicenses and Certifications Notary License (preferred)\r\nSkills Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.\r\nExhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).\r\nStrong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.\r\nExcellent time management skills.\r\nManaging the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service.\r\nAccurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.\r\nPromoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.\r\nHelping clients achieve their financial goals through education and the use of financial tools.\r\nCore Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.\r\nPhysical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1-10 lbs., occasional lifting of up to 30 lbs.\r\nDriving Requirements Ability to occasionally operate a motor vehicle with a valid driver's license.\r\nWork Location Category Branch Branch\r\nCOMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour.\r\nPlacement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.\r\nCompensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.\r\nPlease click here for a list of benefits for which this position is eligible.\r\nJob Posting Expiration Date: 11/06/2026\r\nKeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.\r\nQualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.\r\nKeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you.\r\nWorking here means sharing our purpose to help our clients, colleagues, and communities thrive.\r\nYou’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career.\r\nFor 200 years, Key has opened doors in our communities. Let us open one for you.#J-18808-Ljbffr","datePosted":"2026-08-18T01:09:07.014Z","dateModified":"2026-08-18T01:09:07.014Z","hiringOrganization":{"@type":"Organization","name":"KeyCorp","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Parma","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a3ea6bdd8a797aee2f8363fb"},"url":"https://jobsearcher.com/jobs/a3ea6bdd8a797aee2f8363fb"}}