{"schemaVersion":"jobsearcher.job.v1","id":"a3daf581cd651c3b5f4ce4c7","url":"https://jobsearcher.com/jobs/a3daf581cd651c3b5f4ce4c7","canonicalUrl":"https://jobsearcher.com/jobs/a3daf581cd651c3b5f4ce4c7","title":"Client Operations Analyst II","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nClient Operations Analyst II\r\nFull Time Jacksonville, FL, US\r\n22 days ago Requisition ID: 1037\r\nSalary Range: $75,000.00 To $85,000.00 Annually\r\nAbout the Role\r\nNLP Logix is looking for a Client Operations Analyst II to join our Client Operations team. This role supports complex client solutions across RPA, application development, analytics, data capture, and modeling.\r\nThe ideal candidate is a technical problem-solver who enjoys root cause analysis, data integrity, automation, and proactive client support. You will help keep deployed client solutions reliable, accurate, and continuously improving while working closely with Client Operations, Product, Engineering, QA, and client-facing teams.\r\nWhat You Will Do\r\nServe as Tier 2 escalation support for complex technical issues.\r\nInvestigate production issues, complete root cause analysis, and recommend long-term fixes.\r\nSupport solution health reviews, data quality checks, and optimization efforts.\r\nBuild and maintain support automation, including logging, alerts, scripts, and repeatable remediation processes.\r\nDevelop and support ETL processes, data migrations, bulk updates, and technical maintenance tasks.\r\nPartner with Product, Engineering, and QA to prevent recurring incidents and improve deployed solutions.\r\nSupport P1 incident communications as needed, keeping internal and client stakeholders aligned.\r\nCreate clear technical documentation, support playbooks, and ticket notes.\r\nMentor junior team members and help strengthen team troubleshooting practices.\r\nReview SQL and Python-driven remediation tasks for quality, accuracy, and risk.\r\nWhat You Bring\r\nBachelor's degree in Computer Science, Engineering, Information Systems, or a related field with 2+ years of relevant experience, or 4–6 years of hands-on experience in enterprise software support, data operations, or application support.\r\nStrong Microsoft SQL skills, including writing, troubleshooting, and optimizing queries.\r\nExperience supporting production systems, enterprise software, or client-facing technical environments.\r\nStrong root cause analysis, documentation, and problem-solving skills.\r\nFamiliarity with scripting or automation, preferably Python.\r\nExperience with cloud-hosted applications or infrastructure, preferably Microsoft Azure.\r\nStrong communication skills with both technical and non-technical audiences.\r\nAbility to manage multiple priorities in a fast-paced environment.\r\nWillingness to learn tools and systems such as Teams, JIRA, Zendesk, Confluence, and custom software solutions.\r\nPreferred Qualifications\r\nExperience with NoSQL databases, ETL design, stored procedures, or automated jobs.\r\nExperience with Azure Monitor, Application Insights, logging, telemetry, or performance monitoring tools.\r\nExperience with Power BI, Tableau, or other data visualization tools.\r\nFamiliarity with ITIL concepts; certification preferred.\r\nThis role works cross-functionally with technical and client-facing teams. Occasional after-hours support may be required for high-priority production incidents, scheduled maintenance, or client-impacting issues.\r\nOur Values\r\nNLP Logix believes \"Data Science is a Team Sport.\" We encourage cooperation, professional growth, leadership, creativity, and technical excellence as we work together to fulfill our mission.\r\nEqual Opportunity Statement\r\nNLP Logix is an equal opportunity employer committed to establishing a diverse workforce. We use E-Verify to confirm the identity and employment eligibility of all new hires.\r\nJ-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Jacksonville","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-06-25T01:12:00.901Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Operations Analyst II","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\r\nClient Operations Analyst II\r\nFull Time Jacksonville, FL, US\r\n22 days ago Requisition ID: 1037\r\nSalary Range: $75,000.00 To $85,000.00 Annually\r\nAbout the Role\r\nNLP Logix is looking for a Client Operations Analyst II to join our Client Operations team. This role supports complex client solutions across RPA, application development, analytics, data capture, and modeling.\r\nThe ideal candidate is a technical problem-solver who enjoys root cause analysis, data integrity, automation, and proactive client support. You will help keep deployed client solutions reliable, accurate, and continuously improving while working closely with Client Operations, Product, Engineering, QA, and client-facing teams.\r\nWhat You Will Do\r\nServe as Tier 2 escalation support for complex technical issues.\r\nInvestigate production issues, complete root cause analysis, and recommend long-term fixes.\r\nSupport solution health reviews, data quality checks, and optimization efforts.\r\nBuild and maintain support automation, including logging, alerts, scripts, and repeatable remediation processes.\r\nDevelop and support ETL processes, data migrations, bulk updates, and technical maintenance tasks.\r\nPartner with Product, Engineering, and QA to prevent recurring incidents and improve deployed solutions.\r\nSupport P1 incident communications as needed, keeping internal and client stakeholders aligned.\r\nCreate clear technical documentation, support playbooks, and ticket notes.\r\nMentor junior team members and help strengthen team troubleshooting practices.\r\nReview SQL and Python-driven remediation tasks for quality, accuracy, and risk.\r\nWhat You Bring\r\nBachelor's degree in Computer Science, Engineering, Information Systems, or a related field with 2+ years of relevant experience, or 4–6 years of hands-on experience in enterprise software support, data operations, or application support.\r\nStrong Microsoft SQL skills, including writing, troubleshooting, and optimizing queries.\r\nExperience supporting production systems, enterprise software, or client-facing technical environments.\r\nStrong root cause analysis, documentation, and problem-solving skills.\r\nFamiliarity with scripting or automation, preferably Python.\r\nExperience with cloud-hosted applications or infrastructure, preferably Microsoft Azure.\r\nStrong communication skills with both technical and non-technical audiences.\r\nAbility to manage multiple priorities in a fast-paced environment.\r\nWillingness to learn tools and systems such as Teams, JIRA, Zendesk, Confluence, and custom software solutions.\r\nPreferred Qualifications\r\nExperience with NoSQL databases, ETL design, stored procedures, or automated jobs.\r\nExperience with Azure Monitor, Application Insights, logging, telemetry, or performance monitoring tools.\r\nExperience with Power BI, Tableau, or other data visualization tools.\r\nFamiliarity with ITIL concepts; certification preferred.\r\nThis role works cross-functionally with technical and client-facing teams. Occasional after-hours support may be required for high-priority production incidents, scheduled maintenance, or client-impacting issues.\r\nOur Values\r\nNLP Logix believes \"Data Science is a Team Sport.\" We encourage cooperation, professional growth, leadership, creativity, and technical excellence as we work together to fulfill our mission.\r\nEqual Opportunity Statement\r\nNLP Logix is an equal opportunity employer committed to establishing a diverse workforce. We use E-Verify to confirm the identity and employment eligibility of all new hires.\r\nJ-18808-Ljbffr","datePosted":"2026-06-25T01:12:00.901Z","dateModified":"2026-06-25T01:12:00.901Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jacksonville","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a3daf581cd651c3b5f4ce4c7"},"url":"https://jobsearcher.com/jobs/a3daf581cd651c3b5f4ce4c7"}}