{"schemaVersion":"jobsearcher.job.v1","id":"a3bd2a8eb2d38bfb8f211f13","url":"https://jobsearcher.com/jobs/a3bd2a8eb2d38bfb8f211f13","canonicalUrl":"https://jobsearcher.com/jobs/a3bd2a8eb2d38bfb8f211f13","title":"Field Service Planner","description":"Location: On-site in Appleton, Wisconsin\r\nPay Rate: $70,000 - $85,000 / year depending on experience\r\nEmployment Type: Full-Time, Direct Hire\r\nIntroduction\r\nOur client is seeking a Field Service Specialist to support quoting, planning, scheduling, and managing field service orders. This role will have a strong focus on spare parts coordination, material readiness, service planning accuracy, customer communication, and internal coordination.\r\nThe Field Service Specialist will work closely with Field Service Experts, Service Managers, Customer Service Specialists, supply chain teams, and customers to ensure each service event is properly scoped, supplied, resourced, scheduled, and executed. This position will also use SAP to prepare quotes, track service orders, monitor financials, and support the lifecycle of service jobs.\r\nResponsibilities\r\nCoordinate field service jobs, schedules, service orders, and required resources.\r\nPrepare customer quotes in SAP according to company guidelines.\r\nEstimate service costs and determine quote pricing.\r\nPrepare service contracts in coordination with service group managers and customers.\r\nProvide customer-specific mill safety requirements to Field Service Technicians prior to service jobs.\r\nSupport Technical Service Experts with equipment documentation and drawings.\r\nWork with Field Service Coordinators and service group leaders to manage schedules and service jobs.\r\nManage required spare parts for service jobs and review order and shipment status with Customer Service Specialists.\r\nServe as the primary point of coordination for spare parts and wear parts requirements for assigned service jobs.\r\nMonitor order status, shipment tracking, backorders, substitutions, and potential delays.\r\nReview BOMs, historical job data, and mill standards to ensure parts are ready before technician arrival.\r\nSupport planning meetings to identify long-lead items, special tooling, and other requirements for upcoming outages and rebuilds.\r\nWork with supply chain, Customer Service Specialists, and external vendors as needed to ensure on-time parts availability.\r\nMonitor service orders to ensure they stay within budget and invoice correctly.\r\nReview field service reports and distribute information to customers and internal teams.\r\nPrepare and review time sheets and expenses for invoicing and coordinate information with accounting.\r\nConduct risk analysis for large-scale service proposals.\r\nSupport implementation of a Salesforce ticketing system.\r\nProvide customer support and maintain strong communication with internal teams and customers.\r\nManage the customer service hotline on a rotating basis, approximately one week every two months.\r\nRequired Qualifications\r\nAssociate degree or bachelor's degree in Business Administration, mechanical technology, engineering, or a related field.\r\nExperience with quoting, scheduling, planning, service coordination, spare parts coordination, or similar field service support responsibilities.\r\nExperience supporting field service, maintenance, manufacturing, industrial equipment, or technical service environments.\r\nSAP experience.\r\nProficiency with Microsoft Word, Excel, PowerPoint, Outlook, and other Windows-based programs.\r\nStrong verbal and written communication skills.\r\nStrong organizational skills and attention to detail.\r\nStrong customer service and customer relations skills.\r\nAbility to coordinate with customers, technicians, service managers, supply chain teams, and internal support groups.\r\nAbility to monitor budgets, order status, parts readiness, and service job requirements.\r\nPreferred Qualifications\r\nPaper industry experience.\r\nExperience reviewing BOMs, drawings, equipment documentation, service reports, or historical job data.\r\nSalesforce or ticketing system experience.\r\nJ-18808-Ljbffr","company":"Creative Solutions Services","rawCompany":"creative solutions services","city":"Appleton","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-06-22T01:34:24.365Z","occupations":[{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"11-3071.04","title":"Supply Chain Managers","slug":"supply-chain-managers"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"333243","title":"Sawmill, Woodworking, and Paper Machinery Manufacturing","slug":"sawmill-woodworking-and-paper-machinery-manufacturing"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Field Service Planner","description":"Location: On-site in Appleton, Wisconsin\r\nPay Rate: $70,000 - $85,000 / year depending on experience\r\nEmployment Type: Full-Time, Direct Hire\r\nIntroduction\r\nOur client is seeking a Field Service Specialist to support quoting, planning, scheduling, and managing field service orders. This role will have a strong focus on spare parts coordination, material readiness, service planning accuracy, customer communication, and internal coordination.\r\nThe Field Service Specialist will work closely with Field Service Experts, Service Managers, Customer Service Specialists, supply chain teams, and customers to ensure each service event is properly scoped, supplied, resourced, scheduled, and executed. This position will also use SAP to prepare quotes, track service orders, monitor financials, and support the lifecycle of service jobs.\r\nResponsibilities\r\nCoordinate field service jobs, schedules, service orders, and required resources.\r\nPrepare customer quotes in SAP according to company guidelines.\r\nEstimate service costs and determine quote pricing.\r\nPrepare service contracts in coordination with service group managers and customers.\r\nProvide customer-specific mill safety requirements to Field Service Technicians prior to service jobs.\r\nSupport Technical Service Experts with equipment documentation and drawings.\r\nWork with Field Service Coordinators and service group leaders to manage schedules and service jobs.\r\nManage required spare parts for service jobs and review order and shipment status with Customer Service Specialists.\r\nServe as the primary point of coordination for spare parts and wear parts requirements for assigned service jobs.\r\nMonitor order status, shipment tracking, backorders, substitutions, and potential delays.\r\nReview BOMs, historical job data, and mill standards to ensure parts are ready before technician arrival.\r\nSupport planning meetings to identify long-lead items, special tooling, and other requirements for upcoming outages and rebuilds.\r\nWork with supply chain, Customer Service Specialists, and external vendors as needed to ensure on-time parts availability.\r\nMonitor service orders to ensure they stay within budget and invoice correctly.\r\nReview field service reports and distribute information to customers and internal teams.\r\nPrepare and review time sheets and expenses for invoicing and coordinate information with accounting.\r\nConduct risk analysis for large-scale service proposals.\r\nSupport implementation of a Salesforce ticketing system.\r\nProvide customer support and maintain strong communication with internal teams and customers.\r\nManage the customer service hotline on a rotating basis, approximately one week every two months.\r\nRequired Qualifications\r\nAssociate degree or bachelor's degree in Business Administration, mechanical technology, engineering, or a related field.\r\nExperience with quoting, scheduling, planning, service coordination, spare parts coordination, or similar field service support responsibilities.\r\nExperience supporting field service, maintenance, manufacturing, industrial equipment, or technical service environments.\r\nSAP experience.\r\nProficiency with Microsoft Word, Excel, PowerPoint, Outlook, and other Windows-based programs.\r\nStrong verbal and written communication skills.\r\nStrong organizational skills and attention to detail.\r\nStrong customer service and customer relations skills.\r\nAbility to coordinate with customers, technicians, service managers, supply chain teams, and internal support groups.\r\nAbility to monitor budgets, order status, parts readiness, and service job requirements.\r\nPreferred Qualifications\r\nPaper industry experience.\r\nExperience reviewing BOMs, drawings, equipment documentation, service reports, or historical job data.\r\nSalesforce or ticketing system experience.\r\nJ-18808-Ljbffr","datePosted":"2026-06-22T01:34:24.365Z","dateModified":"2026-06-22T01:34:24.365Z","hiringOrganization":{"@type":"Organization","name":"Creative Solutions Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Appleton","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a3bd2a8eb2d38bfb8f211f13"},"url":"https://jobsearcher.com/jobs/a3bd2a8eb2d38bfb8f211f13"}}