{"schemaVersion":"jobsearcher.job.v1","id":"a3bcfa100754b0ad31cf379c","url":"https://jobsearcher.com/jobs/a3bcfa100754b0ad31cf379c","canonicalUrl":"https://jobsearcher.com/jobs/a3bcfa100754b0ad31cf379c","title":"Customer Support Lead — Consumer Hardware + Software","description":"This is a role that TechTree is recruiting for on behalf of one of our clients.TechTree is an AI-driven recruitment platform working with high-growth companies.When you apply, our AI Agent matches you not just to this role, but to other relevant opportunities across our network, so one application can unlock multiple roles.Customer Support Lead — own support and build our community from here. San Francisco, CA (on-site).Our client is a fast-growing consumer hardware + software company with 100k+ happy owners of its product.You'll take support as it stands — team, tooling, metrics, and an AI agent already handling routine volume — and make it yours, while turning an engaged fanbase into a real community.What You'll Do→ Own the AI support agent, knowledgebase, and automation workflows→ Run the support stack end to end: helpdesk, integrations, routing, reporting→ Build a community and social presence from ambassadors, power users, and referralsWhat We're Looking For→ You've shipped support automation and can point to the numbers moving→ You've run a support team (5+ people) at a consumer company — hardware + software ideally→ Technically fluent, energized by community, calm under spikesDirect founder access. Competitive compensation ($100K–$180K).What is TechTree?TechTree combines AI agents with a human support team to give candidates a better, more transparent hiring experience.Our AI Agent gets to know your background, experience, and what you're optimising for. It continuously matches you to live roles across our network where there's genuine alignment, not just keyword overlap.Our Human Team is there to support you through the process — answering questions, adding context, and making sure you're never left guessing or ghosted.We only post real jobs. Every role on TechTree is a live, active hire.","company":"Techtree","rawCompany":"techtree","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-09-03T10:05:47.416Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Lead — Consumer Hardware + Software","description":"This is a role that TechTree is recruiting for on behalf of one of our clients.TechTree is an AI-driven recruitment platform working with high-growth companies.When you apply, our AI Agent matches you not just to this role, but to other relevant opportunities across our network, so one application can unlock multiple roles.Customer Support Lead — own support and build our community from here. San Francisco, CA (on-site).Our client is a fast-growing consumer hardware + software company with 100k+ happy owners of its product.You'll take support as it stands — team, tooling, metrics, and an AI agent already handling routine volume — and make it yours, while turning an engaged fanbase into a real community.What You'll Do→ Own the AI support agent, knowledgebase, and automation workflows→ Run the support stack end to end: helpdesk, integrations, routing, reporting→ Build a community and social presence from ambassadors, power users, and referralsWhat We're Looking For→ You've shipped support automation and can point to the numbers moving→ You've run a support team (5+ people) at a consumer company — hardware + software ideally→ Technically fluent, energized by community, calm under spikesDirect founder access. Competitive compensation ($100K–$180K).What is TechTree?TechTree combines AI agents with a human support team to give candidates a better, more transparent hiring experience.Our AI Agent gets to know your background, experience, and what you're optimising for. It continuously matches you to live roles across our network where there's genuine alignment, not just keyword overlap.Our Human Team is there to support you through the process — answering questions, adding context, and making sure you're never left guessing or ghosted.We only post real jobs. 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