{"schemaVersion":"jobsearcher.job.v1","id":"a3997d82f6308df5b11ea1a4","url":"https://jobsearcher.com/jobs/a3997d82f6308df5b11ea1a4","canonicalUrl":"https://jobsearcher.com/jobs/a3997d82f6308df5b11ea1a4","title":"Lead Program Coordinator","description":"Lead Program Coordinator (LPC)Position OverviewThe Lead Program Coordinator (LPC) serves as the operational leader of the Program Coordinator teamand is responsible for ensuring consistent, high-quality program implementation across all assignedaccounts. Reporting to COO, the Lead Program Coordinator directly manages Program Coordinators,providing coaching, accountability, performance oversight, and professional development to ensureeach Program Coordinator successfully fulfills their scope of work.The LPC works closely with our Program Management , Customer Success, and Human Resourcedepartments to maintain program fidelity, strengthen school-site partnerships, support tutor quality,and drive successful student outcomes. Through regular coaching, field oversight, and cross-functionalcollaboration, the LPC ensures that Program Coordinators are effectively supporting tutors, maintainingstrong site-level stakeholder relationships, and executing programs in alignment with districtexpectations and organizational standards.Key ResponsibilitiesProgram Coordinator Leadership & CoachingServe as the direct supervisor and primary leader for all assigned Program Coordinators,providing coaching, feedback, and corrective action where necessary.Conduct regular 1:1 meetings with Program Coordinators to review performance, priorities,challenges, and professional development opportunities.Ensure Program Coordinators are executing their responsibilities in alignment withorganizational expectations and contractual requirements, including monitoring teams’ usageof internal data dashboard, employee hub, and tutor observation reportsSupport onboarding, training, and ongoing development of new Program Coordinators.Foster a culture of accountability, collaboration, and continuous improvement among theProgram Coordinator team.Program Oversight & FidelityMonitor overall program health and implementation quality across assigned accounts.Review Program Coordinator logs, site visit recaps, track updates in the CRM, ensure PCs arelogging into the internal HeyTutor dashboard daily, completing tutor observations usingappropriate documentation, and stakeholder feedback to ensure program fidelity.Ensure Program Coordinators visit schools daily based on a pre-determined schedulesubmitted and approved by Lead PC on preceding Friday.Identify trends, risks, and implementation challenges across multiple programs and proactivelydevelop solutions.Support program launches by attending in person high-profile launches and provide additionaloversight during critical implementation periods.Review student attendance, engagement, lesson completion, and assessment trends to identifyprogram health indicators, implementation risks, and opportunities for intervention.Utilize student and tutor performance data to coach Program Coordinators and supportcontinuous program improvement.Partner with Customer Success Managers to address red flags impacting student outcomes,tutor effectiveness, or overall program success.Ensure all programs are delivered in accordance with district expectations, contractualcommitments, and organizational standards.Review and approve recommendations related to tutor write-ups, resignations, andterminations.Ensure Program Coordinators provide timely and accurate communication regarding programupdates, site concerns, and implementation challenges.Serve as a secondary escalation point for school-site operational concerns.Meet regularly with the Director of Customer Success & Implementation, Senior Program &Communications Manager, and Senior National Hiring Manager to review:Program health and implementation updatesStakeholder feedback and customer concernsTutor quality and performance trendsStaffing pipeline and hiring needsProgram risks and escalation managementUpcoming launches and operational prioritiesServe as the operational voice of the Program Coordinator team by communicating insights, trends,and recommendations from Program Coordinators and tutors.Partner with internal teams to ensure alignment between program execution, customer expectations,tutor support, and staffing needs.QualificationsBachelor's degree required and education degrees and masters degrees holders stronglypreferred.3+ years of experience in education, tutoring, coaching, program management, operations,customer success, or related fields.3+ years of direct people management experience preferred.Reliable transportation required to travel to assigned district programs/school sites; mileagereimbursableExperience managing supervisors, coordinators, tutors, or educational staff strongly preferred.Experience working directly with K-12 schools, students, or educational programs stronglypreferred.Demonstrated ability to coach, mentor, develop, and hold employees accountable toperformance expectations.Strong leadership, communication, conflict resolution, and relationship-building skills.Ability to effectively manage multiple Program Coordinators and programs simultaneously.Strong organizational, analytical, and problem-solving abilities.Comfortable analyzing program, tutor, and student performance data to drivedecision-making.Experience conducting performance reviews, coaching conversations, and corrective actionprocesses.Experience with CRM systems, reporting tools, and educational technology platforms preferred.","company":"Heytutor","rawCompany":"heytutor","city":"Los Angeles","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-18T10:09:03.436Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"25-9031.00","title":"Instructional Coordinators","slug":"instructional-coordinators"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"},{"code":"611691","title":"Exam Preparation and Tutoring","slug":"exam-preparation-and-tutoring"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Program Coordinator","description":"Lead Program Coordinator (LPC)Position OverviewThe Lead Program Coordinator (LPC) serves as the operational leader of the Program Coordinator teamand is responsible for ensuring consistent, high-quality program implementation across all assignedaccounts. Reporting to COO, the Lead Program Coordinator directly manages Program Coordinators,providing coaching, accountability, performance oversight, and professional development to ensureeach Program Coordinator successfully fulfills their scope of work.The LPC works closely with our Program Management , Customer Success, and Human Resourcedepartments to maintain program fidelity, strengthen school-site partnerships, support tutor quality,and drive successful student outcomes. Through regular coaching, field oversight, and cross-functionalcollaboration, the LPC ensures that Program Coordinators are effectively supporting tutors, maintainingstrong site-level stakeholder relationships, and executing programs in alignment with districtexpectations and organizational standards.Key ResponsibilitiesProgram Coordinator Leadership & CoachingServe as the direct supervisor and primary leader for all assigned Program Coordinators,providing coaching, feedback, and corrective action where necessary.Conduct regular 1:1 meetings with Program Coordinators to review performance, priorities,challenges, and professional development opportunities.Ensure Program Coordinators are executing their responsibilities in alignment withorganizational expectations and contractual requirements, including monitoring teams’ usageof internal data dashboard, employee hub, and tutor observation reportsSupport onboarding, training, and ongoing development of new Program Coordinators.Foster a culture of accountability, collaboration, and continuous improvement among theProgram Coordinator team.Program Oversight & FidelityMonitor overall program health and implementation quality across assigned accounts.Review Program Coordinator logs, site visit recaps, track updates in the CRM, ensure PCs arelogging into the internal HeyTutor dashboard daily, completing tutor observations usingappropriate documentation, and stakeholder feedback to ensure program fidelity.Ensure Program Coordinators visit schools daily based on a pre-determined schedulesubmitted and approved by Lead PC on preceding Friday.Identify trends, risks, and implementation challenges across multiple programs and proactivelydevelop solutions.Support program launches by attending in person high-profile launches and provide additionaloversight during critical implementation periods.Review student attendance, engagement, lesson completion, and assessment trends to identifyprogram health indicators, implementation risks, and opportunities for intervention.Utilize student and tutor performance data to coach Program Coordinators and supportcontinuous program improvement.Partner with Customer Success Managers to address red flags impacting student outcomes,tutor effectiveness, or overall program success.Ensure all programs are delivered in accordance with district expectations, contractualcommitments, and organizational standards.Review and approve recommendations related to tutor write-ups, resignations, andterminations.Ensure Program Coordinators provide timely and accurate communication regarding programupdates, site concerns, and implementation challenges.Serve as a secondary escalation point for school-site operational concerns.Meet regularly with the Director of Customer Success & Implementation, Senior Program &Communications Manager, and Senior National Hiring Manager to review:Program health and implementation updatesStakeholder feedback and customer concernsTutor quality and performance trendsStaffing pipeline and hiring needsProgram risks and escalation managementUpcoming launches and operational prioritiesServe as the operational voice of the Program Coordinator team by communicating insights, trends,and recommendations from Program Coordinators and tutors.Partner with internal teams to ensure alignment between program execution, customer expectations,tutor support, and staffing needs.QualificationsBachelor's degree required and education degrees and masters degrees holders stronglypreferred.3+ years of experience in education, tutoring, coaching, program management, operations,customer success, or related fields.3+ years of direct people management experience preferred.Reliable transportation required to travel to assigned district programs/school sites; mileagereimbursableExperience managing supervisors, coordinators, tutors, or educational staff strongly preferred.Experience working directly with K-12 schools, students, or educational programs stronglypreferred.Demonstrated ability to coach, mentor, develop, and hold employees accountable toperformance expectations.Strong leadership, communication, conflict resolution, and relationship-building skills.Ability to effectively manage multiple Program Coordinators and programs simultaneously.Strong organizational, analytical, and problem-solving abilities.Comfortable analyzing program, tutor, and student performance data to drivedecision-making.Experience conducting performance reviews, coaching conversations, and corrective actionprocesses.Experience with CRM systems, reporting tools, and educational technology platforms preferred.","datePosted":"2026-06-18T10:09:03.436Z","dateModified":"2026-06-18T10:09:03.436Z","hiringOrganization":{"@type":"Organization","name":"Heytutor","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Los Angeles","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a3997d82f6308df5b11ea1a4"},"url":"https://jobsearcher.com/jobs/a3997d82f6308df5b11ea1a4"}}