Field Operations Supervisor

Description"We Push the Boundaries of Possibilities for our Communities ."Overview of the Position Responsibilities : Our Supervisor Field Operations will be responsible for supervising installation and repair (service) technicians to provide accurate and timely installation and service of IHF (Fiber) products to subscribers such that the Company's quality and customer service standards are maintained. If this sounds exciting, please read on.?Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.What You Will Do:Supervises trouble-shoot and repair problems with technicians to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirementsAssists in the training and development of technicians and keeps abreast of the most current technology in the telecommunications industrySchedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivalsAssists Manager of Field Operations to ensure that any errors in installation or service are promptly resolvedMaintains accurate time and attendance reportingAssists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for complianceAbility to effectively communicate with customers, management, employees and installation and service partners (contractors).Assists in the development and management of the department's operating budget in accordance with corporate guidelinesCarries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Works with managers, supervisors and employees to promote a positive attitude and good employee moraleMaintains a professional appearance and appropriate behavior at all times.Maintains good attendanceAll other duties as assignedWhat You Will Need:Position requires a high school diploma or equivalent.Basic knowledge of electronics and working knowledge of the operation are required.Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.Basic working knowledge of email, Excel and internet required.Ability to work while standing most of the timeAbility to walk or work over all types of terrain, in all types of weatherAbility to carry tools and equipment including gaffs, ladders, tool beltsAbility to work in tight spaces while bending, twisting and reachingAbility to climb poles using gaffs hooks and climbing beltsAbility to carry, climb and operate extension ladder (approx. 28' & 75lbs)Ability to differentiate between different sizes and colors of wiresAbility to perform work in elevated places (i.e., roofs and utility poles)Ability to use drills, hammers, wrenches, screwdrivers and other hand toolsAbility to work with small componentsAbility to use close vision, peripheral vision and adjust focusAbility to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and graspAbility to lift up to 90 poundsPhysically able to operate computer equipment and test equipmentAbility to work in environments that may have dust, dirt, noise, insects and cleaning solutionsAbility to work safely near power lines and electrical equipmentAbility to drive Company vehicles in a safe mannerMust be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this positionWhy Work at Bluepeak?Competitive Compensation + Annual Bonus EligibilityComprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)Generous Vacation and Paid Sick Time + Paid Holidays and Personal DaysProfessional Development with an Emphasis on Internal PromotionEmployee Discounts on Bluepeak Services, Including InternetProgressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!About UsWe believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service-like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*This is a safety sensitive role and as such all candidates must pass a drug test, inclusive of marijuana, regardless of medical marijuana license status.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.