{"schemaVersion":"jobsearcher.job.v1","id":"a3310b445abd04b1710c817c","url":"https://jobsearcher.com/jobs/a3310b445abd04b1710c817c","canonicalUrl":"https://jobsearcher.com/jobs/a3310b445abd04b1710c817c","title":"Customer Service Representative (remote)","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Customer Service Representative (remote)Augusta, GA, US2 days ago Requisition ID: 1803Salary Range: $17.20 To $17.20 HourlyPosition Summary:At Central Research, Inc. (CRI), we're helping people navigate their federal student Perkins student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact all from the comfort of their own home.This is a fully remote position, and CRI provides all equipment needed to perform the job. In this role, you will support student loan borrowers by phone, helping them understand their accounts, repayment options, and application processes in a high-volume contact center environment.What you'll DoAssist student loan borrowers with account questions, repayment options, and applicationsHandle inbound and outbound calls in a fast-paced, high-volume contact centerProvide accurate, professional, and courteous support on every callFollow federal regulations, company policies, and data security requirementsMeet established performance metrics and quality assurance standardsHow Do You QualifyMust be a US CitizenHigh School diploma or GED6+ months of customer service in a business, non-retail environment or call center experience6+ months of computer experience in a business settingProficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):Not in default on federal student loansDemonstrated financial responsibilityNo felony convictions within the past 7 yearsMisdemeanor convictions within the past 7 years may impact eligibilityNo non-medical collections totaling $7,500 or moreTechnical & Availability RequirementsReliable high-speed internet connection (No WIFI, wired Ethernet required)Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hoursCRI is currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.","company":"Automatic Data Processing","rawCompany":"automatic data processing","city":"Denver","state":"CO","isRemote":true,"isActive":false,"createdAt":"2026-11-07T14:03:07.787Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4111.00","title":"Interviewers, Except Eligibility and Loan","slug":"interviewers-except-eligibility-and-loan"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"541910","title":"Marketing Research and Public Opinion Polling","slug":"marketing-research-and-public-opinion-polling"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative (remote)","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Customer Service Representative (remote)Augusta, GA, US2 days ago Requisition ID: 1803Salary Range: $17.20 To $17.20 HourlyPosition Summary:At Central Research, Inc. (CRI), we're helping people navigate their federal student Perkins student loans with compassion, clarity, and compliance. We're currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact all from the comfort of their own home.This is a fully remote position, and CRI provides all equipment needed to perform the job. In this role, you will support student loan borrowers by phone, helping them understand their accounts, repayment options, and application processes in a high-volume contact center environment.What you'll DoAssist student loan borrowers with account questions, repayment options, and applicationsHandle inbound and outbound calls in a fast-paced, high-volume contact centerProvide accurate, professional, and courteous support on every callFollow federal regulations, company policies, and data security requirementsMeet established performance metrics and quality assurance standardsHow Do You QualifyMust be a US CitizenHigh School diploma or GED6+ months of customer service in a business, non-retail environment or call center experience6+ months of computer experience in a business settingProficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):Not in default on federal student loansDemonstrated financial responsibilityNo felony convictions within the past 7 yearsMisdemeanor convictions within the past 7 years may impact eligibilityNo non-medical collections totaling $7,500 or moreTechnical & Availability RequirementsReliable high-speed internet connection (No WIFI, wired Ethernet required)Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hoursCRI is currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.","datePosted":"2026-11-07T14:03:07.787Z","dateModified":"2026-11-07T14:03:07.787Z","hiringOrganization":{"@type":"Organization","name":"Automatic Data Processing","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a3310b445abd04b1710c817c"},"url":"https://jobsearcher.com/jobs/a3310b445abd04b1710c817c"}}