Gym and Spa Membership Manager

Gym & Spa Membership Commercial Manager | Luxury Global BrandMembership Sales / Revenue Growth / Guest Relations / Brand ActivationPlease note: This is an onsite role. Therefore Relocation to the Mediterranean is required for this role€33 500 Gross per annum + Aggressive Commission Structure (earning up to €20 000.00 pa)Must have EU Right to Work / EU PassportOur client, a world-renowned luxury hospitality brand, is seeking a high-energy Gym & Spa Membership Commercial Manager. This is a strategic role focused on driving revenue growth through aggressive membership acquisition, elite retention strategies, and premium brand activation.The successful candidate will lead the membership function, ensuring that every touchpoint within the gym and spa aligns with global luxury standards while maximising profitability through diverse sales channels.Key Responsibilities:Sales & Revenue GrowthTarget Execution & Acquisition: Develop and execute robust strategies to exceed membership sales targets through proactive outreach, corporate partnerships, and collaborations.Commercial Optimisation: Manage pricing strategies, promotions, and packages to optimise revenue while monitoring daily performance to implement corrective actions.Guest Relations & ExperiencePremium Service Standards: Ensure an exceptional and personalised guest experience across all facility touchpoints, including recommending fitness specialists based on individual goals.VIP & Retention Management: Build strong relationships with high-profile clients and handle escalations professionally to increase long-term loyalty and satisfaction scores.Marketing & Brand ActivationCampaign & Event Planning: Plan and execute marketing campaigns across digital and social channels, including organising open days and wellness initiatives to attract new members.Brand Positioning: Ensure consistent luxury presentation and brand positioning are maintained across all on-site and digital platforms.Team Leadership & OperationsLeadership & Training: Lead, motivate, and manage the membership and guest relations teams through regular training sessions focused on sales techniques and service excellence.KPI & Operational Oversight: Set and monitor clear KPIs, such as conversion rates and revenue per member, while collaborating across departments to ensure seamless operational flow.Candidate ProfileProven experience in driving revenue and managing complex sales cycles in a luxury environment.Ability to build strong relationships with HNWIs and corporate partners.Comfortable preparing reports, analysing market trends, and supporting budgeting processes.A high-performance, guest-centric leader who thrives on hitting targets and elevating service standards.Why join our client:Lucrative Commission Structure: The role offers an aggressive incentive plan where you earn a percentage on new memberships and on renewals, directly rewarding your sales success.Revenue Leadership: You have the autonomy to develop and execute strategies to achieve sales targets, manage pricing, and identify new business opportunities like corporate collaborations.Global Luxury Standards: You will work for a world-renowned hospitality brand, ensuring that every touchpoint within the gym and spa meets the highest international luxury presentation and service standards.VIP Engagement: The position involves personally curating guest experiences and managing relationships with high-profile VIP clients and members.Dynamic Scope: This is a multifaceted role that combines sales, guest relations, and marketing activation within one of the Mediterranean's most prestigious hospitality environments.DisclaimerTo protect the privacy of the brand and its high-profile clientele, specific company details will be shared exclusively with shortlisted candidates. If you have not received a response within two weeks, please consider your application unsuccessful at this time.