{"schemaVersion":"jobsearcher.job.v1","id":"a31bbfe3bd3a19c38b835c18","url":"https://jobsearcher.com/jobs/a31bbfe3bd3a19c38b835c18","canonicalUrl":"https://jobsearcher.com/jobs/a31bbfe3bd3a19c38b835c18","title":"Service Center Clerk II","description":"Job Summary:\nAnswer telephones with a heavy call volume and direct calls with accuracy\nMaintain count list of items received or shipped and check against bill of lading, recording any discrepancies\nPrepare all paperwork and the repackaging of all OS&D freight\nMaintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management\nMaintain a clean and organized OS&D area\nContact customers and coordinate delivery times to schedule appointments for freight delivery\nIdentify freight bills requiring special delivery instructions\nRespond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments\nRespond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer\nInvestigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials\nVerify and process paperwork and procedures concerning claims, charges and tracing of freight\nScan and/or image bill of lading receipts\nTransfer information from the bill of lading to the bill format to prepare bills for freight movement\nPrepare bills for freight movement, applying the appropriate tariffs and charges to each shipment\nPlace shipments on-hand\nAssist with handling dispatch phones to assist with customers and drivers\nRegular attendance is required.\nThis is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.\nQualifications:\nHigh School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background\nExperience in billing, collections, tracing & OS&D preferred\nComputer skills; proficient in MS Word and Excel required\nAS400 experience strongly preferred\nStrong customer service skills\nGood clerical skills\nPossess excellent verbal and written communication and listen skills\nMust have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management\nMust have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined\nExperience in the transportation industry a plus although not required\nMust be able to lift approximately 20 lbs., or more if required by the essential functions of the job\nMust be able to comply with all company policies, rules, procedures and Code of Conduct\nMust be able to interact well with others\nMust be able to work independently, or in a team setting\nMust be capable of working under tight time constraints in a high volume environment with multiple priorities\nResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines\nMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check\nMust be authorized to work in the United States\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.\n\nWork Environment:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.\n$20.75 - $23.00 / hour","company":"Estesexpresslines","rawCompany":"estesexpresslines","city":"Marienthal","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-08-31T10:31:06.640Z","occupations":[{"code":"43-5071.00","title":"Shipping, Receiving, and Inventory Clerks","slug":"shipping-receiving-and-inventory-clerks"},{"code":"43-5011.00","title":"Cargo and Freight Agents","slug":"cargo-and-freight-agents"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"}],"industries":[{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"484220","title":"Specialized Freight (except Used Goods) Trucking, Local","slug":"specialized-freight-except-used-goods-trucking-local"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Center Clerk II","description":"Job Summary:\nAnswer telephones with a heavy call volume and direct calls with accuracy\nMaintain count list of items received or shipped and check against bill of lading, recording any discrepancies\nPrepare all paperwork and the repackaging of all OS&D freight\nMaintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management\nMaintain a clean and organized OS&D area\nContact customers and coordinate delivery times to schedule appointments for freight delivery\nIdentify freight bills requiring special delivery instructions\nRespond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments\nRespond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer\nInvestigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials\nVerify and process paperwork and procedures concerning claims, charges and tracing of freight\nScan and/or image bill of lading receipts\nTransfer information from the bill of lading to the bill format to prepare bills for freight movement\nPrepare bills for freight movement, applying the appropriate tariffs and charges to each shipment\nPlace shipments on-hand\nAssist with handling dispatch phones to assist with customers and drivers\nRegular attendance is required.\nThis is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.\nQualifications:\nHigh School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background\nExperience in billing, collections, tracing & OS&D preferred\nComputer skills; proficient in MS Word and Excel required\nAS400 experience strongly preferred\nStrong customer service skills\nGood clerical skills\nPossess excellent verbal and written communication and listen skills\nMust have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management\nMust have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined\nExperience in the transportation industry a plus although not required\nMust be able to lift approximately 20 lbs., or more if required by the essential functions of the job\nMust be able to comply with all company policies, rules, procedures and Code of Conduct\nMust be able to interact well with others\nMust be able to work independently, or in a team setting\nMust be capable of working under tight time constraints in a high volume environment with multiple priorities\nResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines\nMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check\nMust be authorized to work in the United States\nPhysical Demands:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.\n\nWork Environment:\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.\n$20.75 - $23.00 / hour","datePosted":"2026-08-31T10:31:06.640Z","dateModified":"2026-08-31T10:31:06.640Z","hiringOrganization":{"@type":"Organization","name":"Estesexpresslines","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marienthal","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a31bbfe3bd3a19c38b835c18"},"url":"https://jobsearcher.com/jobs/a31bbfe3bd3a19c38b835c18"}}