Senior Patient Care Coordinator

JOB SUMMARY: We are looking for a seasoned and professional patient care coordinator. To help ensure the highest customer service to patients and providers through activities including but not limited to monitoring patient flow, patient check-in/check-out at front desk, answering multiple line phones, processing medical records, and collecting fees and other patient balances. This includes facilitating the scheduling/rescheduling of appointments, working with provider schedules to maximize scheduling, and providing feedback to the practice administrator or office supervisor on items related to the day–to-day operations, policies and procedures. This position recognizes the need for teamwork and functions as part of a multi-disciplinary team. Position also includes other duties as assigned. A successful candidate would have the responsibility of working at the Front Desk/Reception as well as checkout. Reports to: Practice Administrator and Office Supervisor Duties and responsibilities include: A. Daily coordination of Front Office and Patient Flow at Front Desk/Reception Greet patients at the Front Desk as they enter the practice and perform check-in, collection of relevant payments (including co-pays and outstanding balances) and facilitate the input of new patient forms and updated patient information into the electronic medical record system Be able to manage crucial projects and tasks with professionalism and confidentiality adhering to HIPAA guidelines. Coordinate the set-up and flow of the reception area including ongoing clean-up and maintenance of the tea bar area Process daily faxes, mail, and phone calls to the office Monitor and manage flow of patients in the reception area and communicate with providers as necessary on patient's status Scan medical documents Respond to telephone, email and web inquiries for appointment requests, rescheduling, and answering of general questions related to the practice Maintain knowledge base of practice services and clinical treatment available in order to overview and discuss services with interested callers Document, handle, or forwards customer complaints/comments to the appropriate individuals Collect and accept payment for patient visits, event registration or payment of balance due Assist in clerical duties Handle escalated customer complaints and employ judgment and experience to ensure proper resolution Extensive use of EMR Facilitate special projects related to processes within the Institute including labs, insurances, billing, and scheduling B. Patient Communication and Follow-up Trouble shoot patient concerns/issues through strong communication with providers, other office personal, and patients Provide patients with the outstanding customer service by answering questions/concerns and following up accordingly C. Cross-Departmental Process Integration This position will be cross trained with all other front office positions (call center representative, retail assistance, check out), and will be required to fill these roles to cover lunches, vacations, temporary vacancies, and other times as needed Assist with medical practice events and ongoing community education classes. Duties include developing & distributing communication, set-up of Corazon Room, check-in of participants and helping to break down and close Work with providers and other employees to help resolve patient issues as necessary' 'Benefit Conditions: Waiting period may apply This role is open to full-time work This role is an in person role. No remote positions available at this time Job Types: Full-time, Part-time Pay: $24.00 - $28.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience: Healthcare Administrative: 3 years (Preferred) Office: 4 years (Required) Work Location: In person