{"schemaVersion":"jobsearcher.job.v1","id":"a3076e8bc64c8e9d320bcf0b","url":"https://jobsearcher.com/jobs/a3076e8bc64c8e9d320bcf0b","canonicalUrl":"https://jobsearcher.com/jobs/a3076e8bc64c8e9d320bcf0b","title":"Genesys Admin","description":"Required Skills:Genesys Cloud CX / Genesys EngageGenesys Administration and EngineeringCCaaS (Contact Center as a Service)ACD (Automatic Call Distribution)Omnichannel RoutingREST APIs and Web ProtocolsIVR and Call Flow Design (Architect)Queue ManagementSIP / VoIP TelephonyCRM and API IntegrationsContact Center Operations.Responsibilities:Administer and support Genesys Cloud CX / Genesys Engage environmentCollaborate with business teams on contact center migrationsConfigure users, queues, routing, and telephony servicesSupport migration of 30+ branch locations to GenesysConduct demos, user administration, testing, and UAT activitiesManage releases, deployments, and post-production hypercare supportTroubleshoot and resolve platform-related issuesWork with stakeholders to optimize contact center capabilities and user experience","company":"ThemeSoft","rawCompany":"themesoft","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-05-24T05:07:31.281Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Genesys Admin","description":"Required Skills:Genesys Cloud CX / Genesys EngageGenesys Administration and EngineeringCCaaS (Contact Center as a Service)ACD (Automatic Call Distribution)Omnichannel RoutingREST APIs and Web ProtocolsIVR and Call Flow Design (Architect)Queue ManagementSIP / VoIP TelephonyCRM and API IntegrationsContact Center Operations.Responsibilities:Administer and support Genesys Cloud CX / Genesys Engage environmentCollaborate with business teams on contact center migrationsConfigure users, queues, routing, and telephony servicesSupport migration of 30+ branch locations to GenesysConduct demos, user administration, testing, and UAT activitiesManage releases, deployments, and post-production hypercare supportTroubleshoot and resolve platform-related issuesWork with stakeholders to optimize contact center capabilities and user experience","datePosted":"2026-05-24T05:07:31.281Z","dateModified":"2026-05-24T05:07:31.281Z","hiringOrganization":{"@type":"Organization","name":"ThemeSoft","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a3076e8bc64c8e9d320bcf0b"},"url":"https://jobsearcher.com/jobs/a3076e8bc64c8e9d320bcf0b"}}