{"schemaVersion":"jobsearcher.job.v1","id":"a2e354151bac1ce122bb1f33","url":"https://jobsearcher.com/jobs/a2e354151bac1ce122bb1f33","canonicalUrl":"https://jobsearcher.com/jobs/a2e354151bac1ce122bb1f33","title":"Data Analyst","description":"*The Opportunity*\n\nMCLOUD TECHNOLOGY is seeking a Data Analyst to support the enterprise IT service desk of a federal government client.\n\nThis role focuses on measuring and improving quality: validating services, processes, metrics, and customer satisfaction, and turning data into reports and recommendations that drive improvement.\n\nStrong T-SQL and SQL Server Reporting Services (SSRS) skills are required. Experience with IT service management (ITSM) platforms and ITIL practices is strongly preferred.\n\n*What You’ll Do*\n\n* Validate service desk services, processes, metrics, and customer satisfaction against business requirements.\n* Write T-SQL queries and stored procedures against SQL Server and data warehouse databases.\n* Design, build, test, and deploy SSRS reports on current and historical service desk data.\n* Interpret report results and identify problematic trends and patterns across the environment.\n* Diagnose issues from customer-reported incidents and develop plans to resolve them.\n* Produce lists of service deficiencies with recommended changes to established processes.\n* Develop standards, methods, and procedures that improve service quality, readiness, and availability.\n* Perform technical evaluations and validate the quality and consistency of customer data.\n* Communicate evaluation plans, findings, and results to analysts, engineers, and stakeholders.\n* Support the rollout of systems documentation and collaborate with support teams on quality improvements.\n\n*Required Experience*\n\n* 2–4 years of experience in a technical support position.\n* Ability to write simple, intermediate, and complex T-SQL queries against Microsoft SQL Server and data warehouse databases.\n* 1–2 years of experience with relational database queries, transactions, and stored procedures in SQL Server 2019.\n* Experience designing, creating, testing, and implementing simple and complex reports in SSRS.\n* Thorough knowledge of relational database theory and practice.\n* Experience with data analysis methods, including statistical analysis and sampling techniques.\n* Strong quantitative, problem-solving, and communication skills, with the ability to manage multiple deadlines with minimal supervision.\n\n*Strongly Preferred*\n\n* ITIL 4 certification.\n* Service desk experience in a reporting or analyst role.\n* Experience with enterprise ITSM platforms and self-service portals.\n* Experience with quality assurance, inspection, test, and measurement techniques.\n* Experience translating specifications, regulations, and policy guidance into quality assurance plans.\n* Experience conducting problem and trend analysis and developing documented recommendations.\n\n*Clearance & Eligibility*\n\n* U.S. citizenship and the ability to meet federal residency requirements.\n* Favorably adjudicated Background Investigation (BI) and eligibility for a Secret clearance.\n\nAbility to obtain up to a Top Secret clearance (candidates may start with an interim clearance).\n\nPay: $75,000.00 - $85,000.00 per year\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Vision insurance\n\nPeople with a criminal record are encouraged to apply\n\nWork Location: In person","company":"Mcloud Technology","rawCompany":"mcloud technology","city":"Columbia","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-09-11T11:25:32.563Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1243.01","title":"Data Warehousing Specialists","slug":"data-warehousing-specialists"},{"code":"15-2051.01","title":"Business Intelligence Analysts","slug":"business-intelligence-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Data Analyst","description":"*The Opportunity*\n\nMCLOUD TECHNOLOGY is seeking a Data Analyst to support the enterprise IT service desk of a federal government client.\n\nThis role focuses on measuring and improving quality: validating services, processes, metrics, and customer satisfaction, and turning data into reports and recommendations that drive improvement.\n\nStrong T-SQL and SQL Server Reporting Services (SSRS) skills are required. Experience with IT service management (ITSM) platforms and ITIL practices is strongly preferred.\n\n*What You’ll Do*\n\n* Validate service desk services, processes, metrics, and customer satisfaction against business requirements.\n* Write T-SQL queries and stored procedures against SQL Server and data warehouse databases.\n* Design, build, test, and deploy SSRS reports on current and historical service desk data.\n* Interpret report results and identify problematic trends and patterns across the environment.\n* Diagnose issues from customer-reported incidents and develop plans to resolve them.\n* Produce lists of service deficiencies with recommended changes to established processes.\n* Develop standards, methods, and procedures that improve service quality, readiness, and availability.\n* Perform technical evaluations and validate the quality and consistency of customer data.\n* Communicate evaluation plans, findings, and results to analysts, engineers, and stakeholders.\n* Support the rollout of systems documentation and collaborate with support teams on quality improvements.\n\n*Required Experience*\n\n* 2–4 years of experience in a technical support position.\n* Ability to write simple, intermediate, and complex T-SQL queries against Microsoft SQL Server and data warehouse databases.\n* 1–2 years of experience with relational database queries, transactions, and stored procedures in SQL Server 2019.\n* Experience designing, creating, testing, and implementing simple and complex reports in SSRS.\n* Thorough knowledge of relational database theory and practice.\n* Experience with data analysis methods, including statistical analysis and sampling techniques.\n* Strong quantitative, problem-solving, and communication skills, with the ability to manage multiple deadlines with minimal supervision.\n\n*Strongly Preferred*\n\n* ITIL 4 certification.\n* Service desk experience in a reporting or analyst role.\n* Experience with enterprise ITSM platforms and self-service portals.\n* Experience with quality assurance, inspection, test, and measurement techniques.\n* Experience translating specifications, regulations, and policy guidance into quality assurance plans.\n* Experience conducting problem and trend analysis and developing documented recommendations.\n\n*Clearance & Eligibility*\n\n* U.S. citizenship and the ability to meet federal residency requirements.\n* Favorably adjudicated Background Investigation (BI) and eligibility for a Secret clearance.\n\nAbility to obtain up to a Top Secret clearance (candidates may start with an interim clearance).\n\nPay: $75,000.00 - $85,000.00 per year\n\nBenefits:\n* Dental insurance\n* Health insurance\n* Vision insurance\n\nPeople with a criminal record are encouraged to apply\n\nWork Location: In person","datePosted":"2026-09-11T11:25:32.563Z","dateModified":"2026-09-11T11:25:32.563Z","hiringOrganization":{"@type":"Organization","name":"Mcloud Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Columbia","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a2e354151bac1ce122bb1f33"},"url":"https://jobsearcher.com/jobs/a2e354151bac1ce122bb1f33"}}