Help Desk Technician 1 (Iridium)

Job Title Help Desk Technician 1 (Iridium)Job Location Tampa, FLTrace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL.Duties and responsibilities includeProvide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software. Limited support for “bring your own device” (BYOD) is included.Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.May interact with network services, systems engineering, and/or applications development to restore service and/or identify and correct core problem. Escalate more complex problems to next higher tier support level for resolution.Monitor trends in problems and questions and seek opportunities to improve support and training processes. Responsible for support of multiple information and computing systems to include all documentation, traffic analysis, and system uptime monitoring Provide boundary protection monitoring and reporting for networks through firewall, proxy, and intrusion detection capabilities.Produce and deliver network metrics information and reports, as scheduled or directed, for company program management and supported customers.Active, in-scope US Government issued Secret clearanceDue to the nature of the work and contract requirements, US Citizenship is requiredPosition requires a minimum of one (1) year of experience in campus or enterprise network and troubleshooting baseband architectures including configuring, operating, and maintaining IP networks.An ITIL Foundations (v4) certification is required within 120 days of the hire date Must have previous exprience in the following areas Iridium DTCS, SBD, Telephoney, Network ManagementExperience in Network Operations Centers (NOC) or Help Desk and IT customer support and environmentsStrong working knowledge of Microsoft operating systems, products, applications, and hardware/software troubleshooting techniquesAbility to operate and maintain large databases supporting equipment inventory, allocation/billing, tracking, and equipment parts databaseKnowledge of information technology and knowledge and experience with commercial and tactical military satellite technology architectures, standards, system, hardware and softwareAbility to manage IP over wired, wireless, or SATCOM networksExperience with Microsoft SharePointThis position supports continuous (24/7/365) network operations, must be able to perform shift work, including weekends and holidays.ITIL(V) FoundationsHelp Desk certification help desk 2000 or HDI certified help desk professionalsDoD 8570 IAT Level II certification (e.g., Security+, SSCP, or GSEC)IT or network technical certifications (e.g., Network+, CCNA R+S, CCNA Wireless, CWTS, CWNA)VMWare experience or certificationMicrosoft certifications in Technology or Solutions trackiDirect IOM, iROCC or other iDirect Government training/certificationSatellite Communications Network Operations or Coordination training or experienceExperience in Windows Server administrationExperience in Microsoft SharePoint DevelopmentExperience in Network Operations Center (NOC) operations and environments.Military Signal, Communications, IT, or Cyber BackgroundDiploma or Certificate in EE, IT, or related field (e.g., Network, Systems, Computer, Cyber)Good problem diagnosis and resolution skillsUnderstanding of monthly report requirements and ability to complete reports on timeHigh School Diploma requiredCollege degree preferred with a major or course track in communications, IT, or EE. Additional years of experience can be substituted in lieu of a degree.Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad–– whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.To Apply We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at www.tracesystems.com. #jointracesystemsCOVID-19 Vaccination Requirement To protect the health and safety of its employees and to comply with customer requirements, Trace Systems may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.Trace Systems is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, disability, veteran status, national origin, sexual orientation, gender identity, pregnancy, genetic information, or any other characteristic protected by law.