Client Success Enablement Trainer

Who We AreOur story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited, and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food. It was an immediate hit. When they discovered people from other companies sneaking into their office, they knew they were on to something.Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 100 million meals served and continue to grow rapidly.Powered by technology and a network of 1500+ restaurants, we feed hungry people at work through a platform of unique food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.Position OverviewFooda is looking for a Client Success Enablement Trainer to help build, deliver, and scale training for our Client Success teams.Reporting to the Director of Corporate Operations, you’ll own onboarding for new hires, create and maintain training content, and drive ongoing education across the organization. You’ll partner closely with cross-functional teams to ensure our Client Success team members are confident, prepared, and set up for success from day one—and beyond.You’ll also play a key role in supporting operational excellence through knowledge management, internal support systems, and enablement for new tools and processes.This is a highly collaborative role with 10–20% travel.What You’ll DoLead onboarding for new Client Success hires, including managing a structured 60–90-day training program Partner with hiring teams to ensure training aligns with real-world expectations and role needs Create and maintain training content, including playbooks, documentation, and training videos Deliver ongoing learning sessions and topic refreshers for Client Success teams Own and maintain internal documentation and the support knowledge base and operational ticket queues Support rollout and adoption of new tools, systems, and processes through training and enablement Contribute to broader Corporate Operations projects and initiatives as neededWhat We’re Looking ForMinimum of 3 years' experience in client success, operations, or a related field Experience in training, enablement, and onboarding Experience and/or strong desire to work in a fast-paced, high-growth environmentFundamental understanding of what a great client experience looks and feels like in a tech-enabled services, marketplace, and/or services businessProficiency in Microsoft Office Suite, training platforms and analytics toolsStrong communication skills and ability to simplify complex topics Experience creating training content (written, video, or live sessions) Highly organized and proactive with strong time management skills Collaborative and comfortable working across teams Curious, adaptable, and motivated to continuously improveSelf-starter who loves process, standardization and who works fast with careful attention to detailWhy This RoleDirect impact on how Client Success teams are trained and supported across the organization Opportunity to build and shape scalable training programs and systems Exposure to cross-functional initiatives, tools, and process improvementsWhat We’ll Hook You Up WithCompetitive market salary and stock options, based on experienceComprehensive health, dental and vision plans401k retirement plan with company matchPaid maternity and parental leave benefitsFlexible spending accountsCompany issued laptopDaily subsidized lunch program (ours!) A fulfilling, challenging adventure of a work experienceThe salary range for this role is $70,000-$80,000. The salary is dependent on a number of factors including but not limited to: work experience, training, locations and skills.