{"schemaVersion":"jobsearcher.job.v1","id":"a270e2e8f3fa02d8472645b0","url":"https://jobsearcher.com/jobs/a270e2e8f3fa02d8472645b0","canonicalUrl":"https://jobsearcher.com/jobs/a270e2e8f3fa02d8472645b0","title":"Operations & Executive Assistant","description":"About Us\nMTS CLASS is a growing technology company specializing in Managed IT Services (MSP), technology consulting, IT support, cybersecurity solutions, and business technology services. We pride ourselves on providing exceptional customer service while helping businesses leverage technology to improve productivity and security.\nAs we continue to grow, we are looking for a highly organized, self-motivated, and dependable Operations & Executive Assistant who can become a key member of our leadership team.\nThis is an exciting opportunity for someone who enjoys wearing multiple hats, solving problems, and helping a growing company operate efficiently.\nPosition Summary\nThe Operations & Executive Assistant serves as the right hand to the CEO. This individual will manage office operations, customer communications, lead follow-up, administrative functions, scheduling, accounts receivable and payable support, and daily operational tasks.\nThe ideal candidate is proactive, detail-oriented, professional, and capable of working independently with minimal supervision.\nPrimary ResponsibilitiesExecutive Support\nManage CEO calendar\nSchedule meetings\nCoordinate appointments\nPrepare documents\nOrganize files\nManage projects assigned by the CEO\nTrack deadlines\nHandle confidential information professionally\nOffice Administration\nAnswer incoming phone calls\nRespond to customer inquiries\nMonitor office email\nRespond to emails promptly\nProcess incoming and outgoing mail\nMaintain office records\nOrganize digital documents\nOrder office supplies\nKeep business operations organized\nLead Management\nContact new leads by phone\nFollow up on all existing leads\nSend follow-up emails\nSchedule discovery meetings\nUpdate CRM\nTrack lead status\nDocument every customer interaction\nGenerate weekly lead activity reports\nCustomer Service\nProvide excellent customer service\nFollow up after service appointments\nResolve customer concerns\nEscalate issues when necessary\nMaintain positive client relationships\nAccounting Support\nSend invoices\nMonitor Accounts Receivable\nFollow up on unpaid invoices\nProcess vendor bills\nMaintain Accounts Payable records\nAssist with bookkeeping\nPrepare reports for the CEO\nSales Support\nSupport MSP sales efforts\nMaintain prospect database\nPrepare proposals\nSchedule sales meetings\nAssist with marketing campaigns\nFollow up with prospects\nTrack sales pipeline\nDaily Operations\nManage recurring tasks\nCoordinate with vendors\nTrack projects\nUpdate business documentation\nImprove office processes\nMaintain SOP documentation\nAssist wherever needed\nQualifications\nPreferred Qualifications:\n3+ years administrative experience\nExecutive Assistant experience preferred\nCustomer service experience\nStrong communication skills\nProfessional phone etiquette\nMicrosoft Office\nGoogle Workspace\nQuickBooks experience preferred\nCRM experience\nExcellent organizational skills\nDetail-oriented\nAbility to multitask\nSelf-starter\nProblem solver\nSkills\nExcellent written communication\nProfessional verbal communication\nTime management\nOrganization\nCustomer relationship management\nFollow-up skills\nLeadership mindset\nCritical thinking\nConfidentiality\nAdaptability\nPerformance Expectations\nThe successful candidate will:\nRespond to emails within one business day\nContact all new leads within four business hours\nMaintain accurate CRM records\nKeep Accounts Receivable current\nEnsure invoices are sent on time\nKeep executive calendar organized\nMaintain professional customer communication\nComplete assigned projects before deadlines\nCompensation\nCompetitive salary based on experience.\nBenefits may include:\nPaid holidays\nPaid time off\nProfessional development\nGrowth opportunities\nPerformance bonuses\nCareer advancement\nWhy Join MTS CLASS?\nAt MTS CLASS, you won't simply be another employee you'll become a key member of a growing technology company. You'll work directly with the CEO, contribute to strategic initiatives, help improve business operations, and have opportunities to grow as the company expands.\nIf you're organized, dependable, and ready to make a meaningful impact, we'd love to hear from you.\nApply today by submitting your resume and a brief cover letter explaining why you're the right fit for this role.\nThis posting is professional, comprehensive, and ready to publish on most job boards with only minor edits (such as salary range, work location, and employment type).\nTo address the rest of your request, I would recommend building a complete Operations Manual rather than only a job description. A comprehensive onboarding package could include:\nEmployee Handbook (specific to this role)\n30/60/90-Day Training Plan\nStandard Operating Procedures (SOPs)\nDaily, Weekly, and Monthly Checklists\nKey Performance Indicators (KPIs) Dashboard\nLead Follow-Up Call Script\nEmail Templates for prospects and clients\nAccounts Receivable and Accounts Payable procedures\nCRM workflow guide\nMSP sales pipeline process\nCEO task delegation workflow\nOffice opening and closing procedures\nCustomer service standards\nMeeting agendas and reporting templates\nDaily productivity tracker\nWeekly CEO one-on-one review template\nPerformance evaluation scorecard\nNew employee onboarding checklist\nDocument naming and file organization standards\nPay: From $16.00 per hour\nBenefits:\nFlexible schedule\nTuition reimbursement\nWork Location: Hybrid remote in Laurel, MD 20707","company":"Modest Technologies Solution","rawCompany":"modest technologies solution","city":"Laurel","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-08-04T22:18:29.490Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","slug":"executive-secretaries-and-executive-administrative-assistants"},{"code":"43-9199.00","title":"Office and Administrative Support Workers, All Other","slug":"office-and-administrative-support-workers-all-other"}],"industries":[{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"921110","title":"Executive Offices","slug":"executive-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations & Executive Assistant","description":"About Us\nMTS CLASS is a growing technology company specializing in Managed IT Services (MSP), technology consulting, IT support, cybersecurity solutions, and business technology services. We pride ourselves on providing exceptional customer service while helping businesses leverage technology to improve productivity and security.\nAs we continue to grow, we are looking for a highly organized, self-motivated, and dependable Operations & Executive Assistant who can become a key member of our leadership team.\nThis is an exciting opportunity for someone who enjoys wearing multiple hats, solving problems, and helping a growing company operate efficiently.\nPosition Summary\nThe Operations & Executive Assistant serves as the right hand to the CEO. This individual will manage office operations, customer communications, lead follow-up, administrative functions, scheduling, accounts receivable and payable support, and daily operational tasks.\nThe ideal candidate is proactive, detail-oriented, professional, and capable of working independently with minimal supervision.\nPrimary ResponsibilitiesExecutive Support\nManage CEO calendar\nSchedule meetings\nCoordinate appointments\nPrepare documents\nOrganize files\nManage projects assigned by the CEO\nTrack deadlines\nHandle confidential information professionally\nOffice Administration\nAnswer incoming phone calls\nRespond to customer inquiries\nMonitor office email\nRespond to emails promptly\nProcess incoming and outgoing mail\nMaintain office records\nOrganize digital documents\nOrder office supplies\nKeep business operations organized\nLead Management\nContact new leads by phone\nFollow up on all existing leads\nSend follow-up emails\nSchedule discovery meetings\nUpdate CRM\nTrack lead status\nDocument every customer interaction\nGenerate weekly lead activity reports\nCustomer Service\nProvide excellent customer service\nFollow up after service appointments\nResolve customer concerns\nEscalate issues when necessary\nMaintain positive client relationships\nAccounting Support\nSend invoices\nMonitor Accounts Receivable\nFollow up on unpaid invoices\nProcess vendor bills\nMaintain Accounts Payable records\nAssist with bookkeeping\nPrepare reports for the CEO\nSales Support\nSupport MSP sales efforts\nMaintain prospect database\nPrepare proposals\nSchedule sales meetings\nAssist with marketing campaigns\nFollow up with prospects\nTrack sales pipeline\nDaily Operations\nManage recurring tasks\nCoordinate with vendors\nTrack projects\nUpdate business documentation\nImprove office processes\nMaintain SOP documentation\nAssist wherever needed\nQualifications\nPreferred Qualifications:\n3+ years administrative experience\nExecutive Assistant experience preferred\nCustomer service experience\nStrong communication skills\nProfessional phone etiquette\nMicrosoft Office\nGoogle Workspace\nQuickBooks experience preferred\nCRM experience\nExcellent organizational skills\nDetail-oriented\nAbility to multitask\nSelf-starter\nProblem solver\nSkills\nExcellent written communication\nProfessional verbal communication\nTime management\nOrganization\nCustomer relationship management\nFollow-up skills\nLeadership mindset\nCritical thinking\nConfidentiality\nAdaptability\nPerformance Expectations\nThe successful candidate will:\nRespond to emails within one business day\nContact all new leads within four business hours\nMaintain accurate CRM records\nKeep Accounts Receivable current\nEnsure invoices are sent on time\nKeep executive calendar organized\nMaintain professional customer communication\nComplete assigned projects before deadlines\nCompensation\nCompetitive salary based on experience.\nBenefits may include:\nPaid holidays\nPaid time off\nProfessional development\nGrowth opportunities\nPerformance bonuses\nCareer advancement\nWhy Join MTS CLASS?\nAt MTS CLASS, you won't simply be another employee you'll become a key member of a growing technology company. You'll work directly with the CEO, contribute to strategic initiatives, help improve business operations, and have opportunities to grow as the company expands.\nIf you're organized, dependable, and ready to make a meaningful impact, we'd love to hear from you.\nApply today by submitting your resume and a brief cover letter explaining why you're the right fit for this role.\nThis posting is professional, comprehensive, and ready to publish on most job boards with only minor edits (such as salary range, work location, and employment type).\nTo address the rest of your request, I would recommend building a complete Operations Manual rather than only a job description. A comprehensive onboarding package could include:\nEmployee Handbook (specific to this role)\n30/60/90-Day Training Plan\nStandard Operating Procedures (SOPs)\nDaily, Weekly, and Monthly Checklists\nKey Performance Indicators (KPIs) Dashboard\nLead Follow-Up Call Script\nEmail Templates for prospects and clients\nAccounts Receivable and Accounts Payable procedures\nCRM workflow guide\nMSP sales pipeline process\nCEO task delegation workflow\nOffice opening and closing procedures\nCustomer service standards\nMeeting agendas and reporting templates\nDaily productivity tracker\nWeekly CEO one-on-one review template\nPerformance evaluation scorecard\nNew employee onboarding checklist\nDocument naming and file organization standards\nPay: From $16.00 per hour\nBenefits:\nFlexible schedule\nTuition reimbursement\nWork Location: Hybrid remote in Laurel, MD 20707","datePosted":"2026-08-04T22:18:29.490Z","dateModified":"2026-08-04T22:18:29.490Z","hiringOrganization":{"@type":"Organization","name":"Modest Technologies Solution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Laurel","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a270e2e8f3fa02d8472645b0"},"url":"https://jobsearcher.com/jobs/a270e2e8f3fa02d8472645b0"}}