{"schemaVersion":"jobsearcher.job.v1","id":"a264ea379b2076693f74610d","url":"https://jobsearcher.com/jobs/a264ea379b2076693f74610d","canonicalUrl":"https://jobsearcher.com/jobs/a264ea379b2076693f74610d","title":"Implementation Specialist (Associate Level)","description":"Ever wonder how the essential service teams keeping our communities clean, safe, and running smoothly get things done? They rely on WorkWave.\nAs an Associate Implementation Specialist, you won't just be setting up software—you’ll be the trusted guide helping real-world business owners transform how they run their daily operations. If you are tech-curious, detail-obsessed, and energized by helping people succeed, this is your launchpad. Armed with modern AI tools, structured playbooks, and dedicated mentors, you’ll master the end-to-end customer journey and build a powerhouse foundation for your career in SaaS.\nWHAT YOU'LL DO:\nLearn & Grow: Actively build your product expertise alongside mentors and peers through hands-on collaboration, self-guided study, and structured software training.\nGuide the Implementation Journey: Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.\nApply Best-Practice Workflows: Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.\nDeliver Engaging Client Training: Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team.\nOrganize & Coordinate Projects: Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.\nMaintain Project Documentation: Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.\nProvide Hands-On Troubleshooting: Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.\nCollaborate Cross-Functionally: Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience.\nLeverage Modern AI Tools: Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows.\nContribute to Team Knowledge: Help update and refine instructional materials, client setup guides, and internal training documentation over time.\nWHAT YOU'LL BRING:\nExperience: 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.\nTechnical Aptitude: Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).\nAI Readiness: Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.\nCommunication Skills: Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable.\nOrganization & Detail: Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.\nProblem-Solving Mindset: A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.\nTeamwork & Soft Skills: High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.\nTravel Flexibility: Ability and willingness to travel to client sites up to 25% of the time.\nPlease note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.\nWHAT YOU SHOULD KNOW ABOUT US:\nWe are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers\nWe care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses\nWe openly accept others as they are and build strong partnerships based on trust\nTeamwork and collaboration is key to help our colleagues and customers solve their challenges\nOur team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!\nLOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:\nJoin our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.\nA GLOBAL COMPANY WITH A LOCAL PRESENCE:\nWe know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.\nOur HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.\nWe have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.\nWhether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.\nRELAX, WE'VE GOT YOU COVERED:\nEmployees can expect a robust benefits package, including health and dental and 401k with company match\nAND BEYOND...\nFind your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays\nUp to 4 weeks paid bonding leave\nTuition reimbursement\nRobust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!\n24/7 access to virtual medical care with Teladoc\nQuarterly awards based on peer nominations\nRegional discounts and perks\nOpportunities to participate in charitable events and give back to the community\nGROW WITH US:\nWe understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth\nEncouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!\nOur employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year\nJOIN OUR WINNING TEAM!\n10 Time winner of Best Place to Work in New Jersey by NJBiz!\nWorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine\nRecently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Workwave","rawCompany":"workwave","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T00:14:41.285Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Specialist (Associate Level)","description":"Ever wonder how the essential service teams keeping our communities clean, safe, and running smoothly get things done? They rely on WorkWave.\nAs an Associate Implementation Specialist, you won't just be setting up software—you’ll be the trusted guide helping real-world business owners transform how they run their daily operations. If you are tech-curious, detail-obsessed, and energized by helping people succeed, this is your launchpad. Armed with modern AI tools, structured playbooks, and dedicated mentors, you’ll master the end-to-end customer journey and build a powerhouse foundation for your career in SaaS.\nWHAT YOU'LL DO:\nLearn & Grow: Actively build your product expertise alongside mentors and peers through hands-on collaboration, self-guided study, and structured software training.\nGuide the Implementation Journey: Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.\nApply Best-Practice Workflows: Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.\nDeliver Engaging Client Training: Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team.\nOrganize & Coordinate Projects: Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.\nMaintain Project Documentation: Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.\nProvide Hands-On Troubleshooting: Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.\nCollaborate Cross-Functionally: Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience.\nLeverage Modern AI Tools: Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize your weekly workflows.\nContribute to Team Knowledge: Help update and refine instructional materials, client setup guides, and internal training documentation over time.\nWHAT YOU'LL BRING:\nExperience: 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.\nTechnical Aptitude: Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).\nAI Readiness: Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.\nCommunication Skills: Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable.\nOrganization & Detail: Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.\nProblem-Solving Mindset: A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.\nTeamwork & Soft Skills: High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.\nTravel Flexibility: Ability and willingness to travel to client sites up to 25% of the time.\nPlease note that salary estimates provided by websites (LinkedIn, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.\nWHAT YOU SHOULD KNOW ABOUT US:\nWe are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers\nWe care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses\nWe openly accept others as they are and build strong partnerships based on trust\nTeamwork and collaboration is key to help our colleagues and customers solve their challenges\nOur team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!\nLOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:\nJoin our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.\nA GLOBAL COMPANY WITH A LOCAL PRESENCE:\nWe know that there are benefits of being in the office and working from home. WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.\nOur HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey. We keep our offices available to all to use when working remotely isn’t feasible, or to help with cross training, team building and/or brainstorming.\nWe have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.\nWhether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.\nRELAX, WE'VE GOT YOU COVERED:\nEmployees can expect a robust benefits package, including health and dental and 401k with company match\nAND BEYOND...\nFind your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays\nUp to 4 weeks paid bonding leave\nTuition reimbursement\nRobust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!\n24/7 access to virtual medical care with Teladoc\nQuarterly awards based on peer nominations\nRegional discounts and perks\nOpportunities to participate in charitable events and give back to the community\nGROW WITH US:\nWe understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth\nEncouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!\nOur employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year\nJOIN OUR WINNING TEAM!\n10 Time winner of Best Place to Work in New Jersey by NJBiz!\nWorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and Best Place to Work Inc. Magazine\nRecently named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)\nWe’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-08-04T00:14:41.285Z","dateModified":"2026-08-04T00:14:41.285Z","hiringOrganization":{"@type":"Organization","name":"Workwave","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a264ea379b2076693f74610d"},"url":"https://jobsearcher.com/jobs/a264ea379b2076693f74610d"}}