Call Center & Customer Care Rep

Job Description We are seeking an HVAC & Electrical Call Center and Office Assistant to join our team! You will be responsible for helping customers with appointment scheduling and confirmation of appointments. 30+ hours per week full time position. Daytime hours in the redmond office and rotating evenings and weekends from home. Phones are live from 8am to 530pm and on call with live answering on weekends and for emergency appointments.Responsibilities:Answer incoming customer calls and forward message to proper personelSchedule appointments for customers through Service Titan programExcel reports and customer database record keepingHandle customer inquiries and complaintsAccept payments onlineSchedule follow up appointments for techs through Service Titan programTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesFiling and printing forms for techsMailings and printed documents sent to customersComputer IT set up and WIFI assistance for in office​Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsConfident making outbound calls for appointments and schedulingCompany Description30 + years in the HVAC industry has taught us how to take care of our employees and our customers! Join our team and get going with plenty of growth potential and lifetime career opportunity. We don't work you to the bone and no weekends required!Company Description30 + years in the HVAC industry has taught us how to take care of our employees and our customers! Join our team and get going with plenty of growth potential and lifetime career opportunity. We don't work you to the bone and no weekends required!