Field Service Manager

The Next Level of Fire & Life Safety Leadership With more than two centuries of combined history, brands like Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech have been leading the way in protecting people and property around the world. Now, we’re taking that leadership to the next level. Kidde Global Solutions brings together the most trusted and iconic brands in safety, building upon our shared experience and expertise to address the needs and challenges of more customers in more places. With an unmatched portfolio of solutions and services, and a commitment to constant innovation we’re elevating the standards for an entire industry – and establishing the next level of fire and life safety leadership. At Kidde Global Solutions, you’re joining a global technology leader in fire and life safety solutions and our employees are the heart of it all. With industry-defining brands in life safety and security, you’ll be part of a legacy of leadership working with cutting-edge technologies that protect lives and property worldwide. As a leading fire safety brand, our mission is to provide solutions that protect people and property from the effects of fire and related hazards. We’re committed to expanding our impact and providing dynamic opportunities for growth within our team. You’ll be part of a company that prioritizes quality, integrity, collaboration, and customer care, with the resources, training, and incentives to ensure your success every step of the way. If you’re ready to take the next step in your career and be part of an innovative, mission-driven team, apply now! Location: Bradenton, FL Base Salary Rate: $126,684.00 - $149,040.00 Job type: Full-time About This Role Manages a team of intermediate or experienced technical professionals in Field Service. Responsible for setting objectives and guiding others on approach to the achievement of sales results prioritizing customer satisfaction. Accountable for managing relationships with cross functional teams to ensure goals are understood and objectives are met. Manage National and Key account service agreements. Assist in developing an onboarding process for local channel partners to execute inspection and service requests. The Field Service Manager is responsible for overseeing the planning, implementation, and management of fire alarm and employee notification systems across multiple locations. This role ensures compliance with all relevant safety regulations and standards and involves coordinating with various stakeholders to maintain and improve fire safety measures. Key Responsibilities Program Oversight:  Manage the technical field service team, ensuring all customer systems are up-to-date and compliant with local, state, and federal regulations for all projects. Project Management:  Works cross functionally with the Project Management team to ensure this team has necessary documentation for an on-time delivery. i.e., QC trip reports, third party inspection reports. Compliance and Safety:  Ensure all fire alarm systems meet safety standards and regulatory requirements. Budget Management:  Ensuring expenses are maintained to reduce project margin erosion. Training and Support:  Provide training and guidance to staff on systems operations. Documentation:  Maintain detailed records of projects, including trip reports, maintenance logs, and compliance reports. Stakeholder Communication:  Regularly update stakeholders on project or service request progress, issues, and resolutions. Field Service Schedule:  Works with Project Management leader and service coordinator in scheduling the appropriate resources to address project milestones. Basic Qualifications HS Diploma or Equivalent 3+ years of practical field experience or 3+ years’ service management experience. Valid Driver's License Ability to travel 30% Preferred Qualifications University Degree or equivalent experience and a minimum of 5 years relevant experience OR Advanced Degree in a related field and a minimum of 3 years’ experience Excellent organizational and communication skills. Proficient Microsoft Office 365 suite proficiency Extensive experience in fire alarm system management and project coordination. Strong knowledge of fire safety regulations and standards. Requires practical knowledge in leading and managing the execution of client service requests in coordination with field service team. Has broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization. Nicet Certification in Fire Alarm Systems or equivalent licensing ( Level III or higher) Salesforce CRM experience Compensation and Benefits Individuals may be eligible for an annual performance bonus based on both individual and company’s performance. The final compensation for this position will be set based on the individual’s knowledge, skills, and experience as it relates to the job requirements. Kidde Global Solutions is committed to providing a competitive benefits package to our employees including medical, dental, and vision coverage, life and disability insurance, retirement plan, paid time off (vacation, sick, company holidays), 401(k) with employer match, EAP assistance, and more. World Leaders in Fire and Life Safety Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry-defining brands including Kidde, Kidde Commercial, Edwards, GST, Badger, Gloria and Aritech, we provide residential and commercial customers with advanced solutions and services to protect people and property in a wide range of applications, all around the globe. Kidde Global Solutions is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.