Shop Foreman

Shop FormanSummary:Responsible for running an efficient service shop; monitors work activity, works with techs toensure jobs stay on schedule. Oversee safety and shop equipment, and enforces rules and regulationsassociated with the job site.Essential Duties:Ensures units are triaged within 2 hours and repair plans are communicated to customers bymanagement team.Ensure case documentation within the Paccar Service Management tool is maintainedEnsure case flow is maintained from shop to parts and front office by techsOversee job completion to include core and parts returns and warranty partsMonitor each technician's work habits and ensure we are enabling them to be efficientConducts meetings with technicians as needed to discuss operations and/or problems that ariseEstablishes and maintains good working relationships with customers to encourage repeat andreferral businessServices as a liaison with factory representativesGreets all customers promptly and assists the staff in giving firm estimates on costs andtime requited for repairs and maintenanceHandles all customer complaints courteously and promptly as directed by managerHandles after hour service calls as needed for your teamMaintains the highest possible standards of workmanshipAssist service management in hiring, training, motivating all techs in our shop.Assists Service Manager with training plans for techs required by manufacturers/suppliersDevelops systems to check for quality of workmanship and jobs performed. Leads qualitycontrol inspectionStrives for teamwork and harmony with other departmentsMaintains a repair order system that follows the "three C's"; complaint, cause and correctionMaintains accurate records and ensures warranty parts retention and downloadsWorks with parts department to ensure proper parts orders and delivery to shop meetsstandardsCommunicates effectively with all customers in a manner that reflects positively on oneself,the dealership and the brandsOther duties as assignedQualifications:At least five (5) years working in KWLA or equivalent shop as a tech experience managing 10+ techCDL preferredMust display excellent leadership and communication skillsMust have a positive, can-do attitudeMust have strong work ethic and commitment to extra hours when neededWork Environment:The employee will be exposed to moving parts and electrical current. Exposed also to grease,chemicals, dust, dirt, and the heat and cold of the outdoors.This position requires the employee to frequently stand, stoop, bend, and work in a crouchedposition or lying on back on mechanic's dolly beneath motor vehicles. Employee is required to reachand work overhead approximately 40% of the time and should be able to lift up to 50 pounds.EEO Statement:It is the policy of Kenworth of Louisiana, LLC to provide equal employment opportunity (EEO) to allpersons regardless of age, color, national origin, citizenship status, physical or mentaldisability, race, religion, creed, gender, sex, sexual orientation, gender identity and/orexpression, genetic information, marital status, status with regard to public assistance, veteranstatus, or any other characteristic protected by federal, state or local law. In addition, Kenworthof Louisiana, LLC will provide reasonable accommodations for qualified individuals withdisabilities.J-18808-Ljbffr