{"schemaVersion":"jobsearcher.job.v1","id":"a1efffdc7b5009fc8d1c95d3","url":"https://jobsearcher.com/jobs/a1efffdc7b5009fc8d1c95d3","canonicalUrl":"https://jobsearcher.com/jobs/a1efffdc7b5009fc8d1c95d3","title":"Cleaning Program Manager","description":"Cleaning Program Manager\n\nPeople Make Places. Join ISS and Lead with Excellence.\n\nAt ISS, we connect people and places to make the world work better. We are seeking a passionate, customer-focused Cleaning Program Manager who thrives on leading teams, delivering operational excellence, and creating environments where people can perform at their best.\nIf you're a hands-on leader with a passion for service, team development, and maintaining world-class facility standards, we want to hear from you.\n\nWhy ISS?\nAt ISS, we believe that great workplaces start with great people. As a Cleaning Program Manager, you'll have the opportunity to lead high-performing teams, build strong client relationships, drive innovation, and make a visible impact every day.\n\nWhat You'll Do\n\nAs the Cleaning Program Manager, you will lead and manage regional cleaning service programs across a diverse portfolio of facilities—including broadcast studios, Class A office environments, and customer-facing spaces—within a fast-paced operating environment.\n\nYou will own end-to-end program excellence, ensuring consistent, high-quality service delivery through standardized execution, performance management, and continuous improvement. This role partners cross-functionally with operations, production, and client stakeholders to anticipate needs, minimize disruption, and support high-volume, fast-turnaround environments.\n\nAdditionally, you will champion customer engagement, proactively resolve issues, and leverage data-driven insights to enhance service quality, efficiency, and overall experience while evolving the program to meet changing business needs.\n\nKey Responsibilities\nLead and manage regional cleaning operations, ensuring consistent service execution across multiple facility types and locations\nDrive alignment to service level agreements (SLAs), quality standards, and operational KPIs through effective performance management and oversight\nDevelop, coach, and mentor supervisors, service teams, and vendor partners to build capability and ensure program consistency\nServe as a strategic partner to clients and internal stakeholders, fostering strong relationships through proactive communication and responsiveness\nAnticipate evolving operational needs and deliver timely, professional, and high-touch service responses that support seamless operations in fast-paced settings\nOversee quality assurance through inspections, reporting, and continuous monitoring of service performance\nManage labor strategies, staffing plans, and budgets to balance service delivery with cost efficiency\nPromote a safe, compliant, and controlled work environment\nIdentify and implement cost savings opportunities while evaluating and adjusting service levels to meet evolving business requirements\nLead issue resolution and customer engagement efforts, using data and insights to drive service improvements and satisfaction\nEstablish and refine scalable processes, standard operating procedures, and program enhancements over time\nPartner with cross-functional teams to support strategic initiatives, program development, and continuous improvement efforts\nSupport strategic projects and operational programs aligned with business priorities\n\nWhat Success Looks Like\nAt ISS, successful :\nDeliver exceptional customer experiences\nBuild engaged, high-performing teams\nDrive operational excellence and accountability\nIdentify opportunities to improve efficiency and service quality\nFoster a culture of safety, inclusion, and continuous improvement\nChampion ISS standards, innovation, and best practices\n\nWhat We're Looking For\nRequired Experience\nCommercial janitorial services experience in a contracted, client-facing environment\n5+ years of supervisory or management experience\nStrong customer service and client relationship management skills\nKnowledge of commercial custodial and cleaning operations\nExperience leading teams in fast-paced environments\nStrong communication, leadership, decision-making, and problem-solving skills\nProficiency with Microsoft Office Suite (Excel, Word, PowerPoint)\n\nPreferred Qualifications\nBilingual English/Spanish\nExperience in movie, production and broadcast studios\nExperience managing budgets, staffing, and service delivery contracts\nAbility to influence stakeholders and navigate complex business environments\n\nCollaboration & Leadership\nYou'll partner closely with:\nFacility Management Teams\nClient Leadership\nRisk Management & Compliance\nHealth, Safety & Environment (HSE)\nPeople & Culture\nFinance Teams\nVendors and External Partners\nISS Centers of Excellence\n\nWork Environment\nCombination of office and field-based work\n10% - 20% Travel\nApproximately 50% computer-based administrative responsibilities\nApproximately 50% facility inspections and operational oversight\nAbility to lift up to 10 pounds\nAbility to work under pressure and meet critical deadlines\n\nWhy You'll Love Working at ISS\n\nAt ISS, we're committed to creating workplaces that inspire people to perform, grow, and thrive. You'll be empowered to lead meaningful work, develop your career, and contribute to a global organization where innovation, collaboration, and service excellence are at the heart of everything we do.\n\nReady to Lead a Team That Makes a Difference Every Day?\n\nApply today and discover how People Make Places at ISS.\n\nISS Facility Services – Connecting People and Places to Make the World Work Better.\n\nHSEQ Compliance\nAll employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.\n\nISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $109000.00 per year-$118000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.\n\nTo Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.\n\nAs a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate.","company":"Iss","rawCompany":"iss","city":"Burbank","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-31T12:02:03.351Z","occupations":[{"code":"37-1011.00","title":"First-Line Supervisors of Housekeeping and Janitorial Workers","slug":"first-line-supervisors-of-housekeeping-and-janitorial-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"561720","title":"Janitorial Services","slug":"janitorial-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"561790","title":"Other Services to Buildings and Dwellings","slug":"other-services-to-buildings-and-dwellings"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Cleaning Program Manager","description":"Cleaning Program Manager\n\nPeople Make Places. Join ISS and Lead with Excellence.\n\nAt ISS, we connect people and places to make the world work better. We are seeking a passionate, customer-focused Cleaning Program Manager who thrives on leading teams, delivering operational excellence, and creating environments where people can perform at their best.\nIf you're a hands-on leader with a passion for service, team development, and maintaining world-class facility standards, we want to hear from you.\n\nWhy ISS?\nAt ISS, we believe that great workplaces start with great people. As a Cleaning Program Manager, you'll have the opportunity to lead high-performing teams, build strong client relationships, drive innovation, and make a visible impact every day.\n\nWhat You'll Do\n\nAs the Cleaning Program Manager, you will lead and manage regional cleaning service programs across a diverse portfolio of facilities—including broadcast studios, Class A office environments, and customer-facing spaces—within a fast-paced operating environment.\n\nYou will own end-to-end program excellence, ensuring consistent, high-quality service delivery through standardized execution, performance management, and continuous improvement. This role partners cross-functionally with operations, production, and client stakeholders to anticipate needs, minimize disruption, and support high-volume, fast-turnaround environments.\n\nAdditionally, you will champion customer engagement, proactively resolve issues, and leverage data-driven insights to enhance service quality, efficiency, and overall experience while evolving the program to meet changing business needs.\n\nKey Responsibilities\nLead and manage regional cleaning operations, ensuring consistent service execution across multiple facility types and locations\nDrive alignment to service level agreements (SLAs), quality standards, and operational KPIs through effective performance management and oversight\nDevelop, coach, and mentor supervisors, service teams, and vendor partners to build capability and ensure program consistency\nServe as a strategic partner to clients and internal stakeholders, fostering strong relationships through proactive communication and responsiveness\nAnticipate evolving operational needs and deliver timely, professional, and high-touch service responses that support seamless operations in fast-paced settings\nOversee quality assurance through inspections, reporting, and continuous monitoring of service performance\nManage labor strategies, staffing plans, and budgets to balance service delivery with cost efficiency\nPromote a safe, compliant, and controlled work environment\nIdentify and implement cost savings opportunities while evaluating and adjusting service levels to meet evolving business requirements\nLead issue resolution and customer engagement efforts, using data and insights to drive service improvements and satisfaction\nEstablish and refine scalable processes, standard operating procedures, and program enhancements over time\nPartner with cross-functional teams to support strategic initiatives, program development, and continuous improvement efforts\nSupport strategic projects and operational programs aligned with business priorities\n\nWhat Success Looks Like\nAt ISS, successful :\nDeliver exceptional customer experiences\nBuild engaged, high-performing teams\nDrive operational excellence and accountability\nIdentify opportunities to improve efficiency and service quality\nFoster a culture of safety, inclusion, and continuous improvement\nChampion ISS standards, innovation, and best practices\n\nWhat We're Looking For\nRequired Experience\nCommercial janitorial services experience in a contracted, client-facing environment\n5+ years of supervisory or management experience\nStrong customer service and client relationship management skills\nKnowledge of commercial custodial and cleaning operations\nExperience leading teams in fast-paced environments\nStrong communication, leadership, decision-making, and problem-solving skills\nProficiency with Microsoft Office Suite (Excel, Word, PowerPoint)\n\nPreferred Qualifications\nBilingual English/Spanish\nExperience in movie, production and broadcast studios\nExperience managing budgets, staffing, and service delivery contracts\nAbility to influence stakeholders and navigate complex business environments\n\nCollaboration & Leadership\nYou'll partner closely with:\nFacility Management Teams\nClient Leadership\nRisk Management & Compliance\nHealth, Safety & Environment (HSE)\nPeople & Culture\nFinance Teams\nVendors and External Partners\nISS Centers of Excellence\n\nWork Environment\nCombination of office and field-based work\n10% - 20% Travel\nApproximately 50% computer-based administrative responsibilities\nApproximately 50% facility inspections and operational oversight\nAbility to lift up to 10 pounds\nAbility to work under pressure and meet critical deadlines\n\nWhy You'll Love Working at ISS\n\nAt ISS, we're committed to creating workplaces that inspire people to perform, grow, and thrive. You'll be empowered to lead meaningful work, develop your career, and contribute to a global organization where innovation, collaboration, and service excellence are at the heart of everything we do.\n\nReady to Lead a Team That Makes a Difference Every Day?\n\nApply today and discover how People Make Places at ISS.\n\nISS Facility Services – Connecting People and Places to Make the World Work Better.\n\nHSEQ Compliance\nAll employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.\n\nISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $109000.00 per year-$118000.00 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.\n\nTo Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.\n\nAs a global organization, Guckenheimer/ISS is committed to fostering a diverse, equitable, and inclusive workplace. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We strive to lead our industry by example and positively influence the communities in which we operate.","datePosted":"2026-07-31T12:02:03.351Z","dateModified":"2026-07-31T12:02:03.351Z","hiringOrganization":{"@type":"Organization","name":"Iss","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Burbank","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a1efffdc7b5009fc8d1c95d3"},"url":"https://jobsearcher.com/jobs/a1efffdc7b5009fc8d1c95d3"}}