{"schemaVersion":"jobsearcher.job.v1","id":"a1e847bf41c075a7bb96a6d8","url":"https://jobsearcher.com/jobs/a1e847bf41c075a7bb96a6d8","canonicalUrl":"https://jobsearcher.com/jobs/a1e847bf41c075a7bb96a6d8","title":"Technical Support Engineer","description":"Technical Support Engineer\n\nLocation: Dallas, Texas\n\nSalary: Competitive\n\nJoin the Options Technical Support Team!\n\nWorking for Options\n\nDeveloping and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.\n\nWho are we?\n\nOptions is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).\n\nWhy Options?\n\nGlobal travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.\n\nCareer Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.\n\nHigh-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.\n\nCompetitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.\n\nThe Role\n\nAs a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work on-site with the client’s technology team, and closely with Options technology professionals to ensure smooth operation of Options infrastructure. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global financial services firm.\n\nTypical Job duties would include:\n\nAct as the client's primary technical contact, providing on-site support for all Options technology systems.\n\nMonitor internal system health and performance; perform regular maintenance such as software updates and configuration changes.\n\nDiagnose and resolve technical issues, escalating complex problems to internal teams for timely resolution.\n\nRespond to client incidents and service requests within defined SLAs, following established incident management processes.\n\nBuild strong relationships with key client stakeholders, acting as a trusted technical advisor and proactively addressing their needs.\n\nWork with Options Technology teams on system enhancements and upgrades, including testing and validation to ensure smooth deployment.\n\nWe're looking for someone who has technical proficiency in:\n\nBachelor's degree in computer science, IT, or a related field (or equivalent experience).\n\nStrong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment and AV troubleshooting.\n\n1-2 years' experience in a similar on-site technical support role within financial services.\n\nStrong troubleshooting and diagnostic skills, with the ability to analyse complex issues, identify root causes.\n\nCommunication and Interpersonal Skills: excellent verbal and written communication, able to convey technical information clearly and build effective relationships with clients and cross-functional teams.\n\nClient Focus: proven ability to understand and fulfil client requirements with exceptional service, anticipating needs and exceeding expectations.\n\nAdaptability and Flexibility: Someone who thrives in a fast-paced, dynamic environment, adapting to changing priorities.\n\nWe’re also looking for candidates with:\n\nStrong research, writing and communication skills.\n\nExceptional organisational skills and strong attention to detail.\n\nDesire to travel and see the world.\n\nAbility to work independently and manage your own projects in a professional manner.\n\nA passion for innovation and the financial technology sector.\n\nProject management skills and proven ability to manage own workload.\n\nCertifications:\n\nCompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.\n\nWhat We Offer\n\nWe provide a competitive benefits package tailored to the technology and financial services sector:\n\nHealth & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.\n\nFamily Support: Enhanced family leave benefits.\n\nProfessional Growth: Access to professional learning platforms and internal development programs.\n\nRetirement: Pension/retirement schemes to support your long-term financial planning.\n\nApply Now!\n\nPlease submit a CV and cover letter to the Technical Support Engineer (Dallas, Texas) role on the Options Careers Page.\n\nWe look forward to reviewing your application and discussing how you can make an impact at Options Technology!\n\nIf you have any questions about this position, please contact careers@options-it.com.","company":"Optionstechnology","rawCompany":"optionstechnology","city":"Dallas","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-09-25T11:13:18.571Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"523940","title":"Portfolio Management and Investment Advice","slug":"portfolio-management-and-investment-advice"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"523910","title":"Miscellaneous Intermediation","slug":"miscellaneous-intermediation"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support Engineer\n\nLocation: Dallas, Texas\n\nSalary: Competitive\n\nJoin the Options Technical Support Team!\n\nWorking for Options\n\nDeveloping and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.\n\nWho are we?\n\nOptions is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).\n\nWhy Options?\n\nGlobal travel: We have offices in New York, Chicago, Toronto, Hong Kong, Singapore, Tokyo, Paris, London, Cambridge, Belfast and more.\n\nCareer Development: You will have access to professional skills development and technical training designed to help you grow throughout your career with us.\n\nHigh-Performing, Autonomous Teams: Join a self-sufficient, successful team where your ideas can make a real impact.\n\nCompetitive Rewards: In addition to a competitive salary, we reward our employees with a range of bonus incentives and a comprehensive benefits package.\n\nThe Role\n\nAs a Technical Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work on-site with the client’s technology team, and closely with Options technology professionals to ensure smooth operation of Options infrastructure. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global financial services firm.\n\nTypical Job duties would include:\n\nAct as the client's primary technical contact, providing on-site support for all Options technology systems.\n\nMonitor internal system health and performance; perform regular maintenance such as software updates and configuration changes.\n\nDiagnose and resolve technical issues, escalating complex problems to internal teams for timely resolution.\n\nRespond to client incidents and service requests within defined SLAs, following established incident management processes.\n\nBuild strong relationships with key client stakeholders, acting as a trusted technical advisor and proactively addressing their needs.\n\nWork with Options Technology teams on system enhancements and upgrades, including testing and validation to ensure smooth deployment.\n\nWe're looking for someone who has technical proficiency in:\n\nBachelor's degree in computer science, IT, or a related field (or equivalent experience).\n\nStrong knowledge of Microsoft 365, Azure, Endpoint Management, Device Deployment and AV troubleshooting.\n\n1-2 years' experience in a similar on-site technical support role within financial services.\n\nStrong troubleshooting and diagnostic skills, with the ability to analyse complex issues, identify root causes.\n\nCommunication and Interpersonal Skills: excellent verbal and written communication, able to convey technical information clearly and build effective relationships with clients and cross-functional teams.\n\nClient Focus: proven ability to understand and fulfil client requirements with exceptional service, anticipating needs and exceeding expectations.\n\nAdaptability and Flexibility: Someone who thrives in a fast-paced, dynamic environment, adapting to changing priorities.\n\nWe’re also looking for candidates with:\n\nStrong research, writing and communication skills.\n\nExceptional organisational skills and strong attention to detail.\n\nDesire to travel and see the world.\n\nAbility to work independently and manage your own projects in a professional manner.\n\nA passion for innovation and the financial technology sector.\n\nProject management skills and proven ability to manage own workload.\n\nCertifications:\n\nCompTIA A+, Microsoft Certified Solutions Associate (MCSA), or similar certifications are advantageous but not required.\n\nWhat We Offer\n\nWe provide a competitive benefits package tailored to the technology and financial services sector:\n\nHealth & Wellness: Comprehensive healthcare support, risk benefits and digital wellness resources.\n\nFamily Support: Enhanced family leave benefits.\n\nProfessional Growth: Access to professional learning platforms and internal development programs.\n\nRetirement: Pension/retirement schemes to support your long-term financial planning.\n\nApply Now!\n\nPlease submit a CV and cover letter to the Technical Support Engineer (Dallas, Texas) role on the Options Careers Page.\n\nWe look forward to reviewing your application and discussing how you can make an impact at Options Technology!\n\nIf you have any questions about this position, please contact careers@options-it.com.","datePosted":"2026-09-25T11:13:18.571Z","dateModified":"2026-09-25T11:13:18.571Z","hiringOrganization":{"@type":"Organization","name":"Optionstechnology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dallas","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"a1e847bf41c075a7bb96a6d8"},"url":"https://jobsearcher.com/jobs/a1e847bf41c075a7bb96a6d8"}}